優點： "Korean Air is the best. Hands down."
缺點： "Movie selection was poor."
優點： "Crew was great and economy seats have above average legroom."
缺點： "Bathrooms could have been cleaned up a bit."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "Not much"
缺點： "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "Seat super comfortable wheelchair is perfect awesome"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點： "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
缺點： "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
優點： "Great service, very clean"
缺點： "Flight was delayed"
優點： "The service and entertainment"
缺點： "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
優點： "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
優點： "Boarding orderly"
缺點： "Cold food"
優點： "great flight attendants"
缺點： "Clean, great services, and good food"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "First class on Korean long haul does not disappoint!"
缺點： "Nothing not to like"
優點： "food selection & crew courtesy"
優點： "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
缺點： "I didn't like how cramped the seats are."
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
優點： "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
缺點： "The seats were comfortable, but I wish they had more cushioning for this long flight."
優點： "Everything was perfect!"
優點： "upgrade the food quality"
優點： "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
優點： "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
缺點： "Would love more Movie and TV options"
優點： "The crew was very anxious or something, controlling for no reason."
缺點： "fleas bite me & my hubby what U think?"
優點： "screen contents very good"
缺點： "seat is smaller than other flight"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Service much better than any other carrier I have flown with.."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
缺點： "The entertainment has limited choice of movies."
優點： "Great food and friendly flight attendants"
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Boarding was good, crew was friendly."
缺點： "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"
優點： "Everything worked smoothly. Service and food were excellent. Boarding and disembarking was fast and easy. We had a tight connection but we made it as did our bags. This was truly excellent in every respect."
缺點： "The turbulence was terribly frightening."
優點： "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
缺點： "There was no wine available"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "Nice flight and very comfortable. Staff is very attentive and accommodating to my vegetarian wife."
Awesome crew! Highly recommended!
My flight was from Dallas-Atlanta.
The issues not caused by JAL but Americans airlines(AA). Since the ticket was purchased through AA we where froce by AA to use there baggage rules which are very restricted when you think of AA think Spirit Airlines. AA add $400 of baggage fee to ticket that would been free if we used the baggage rules of JAL. JAL siad they where froced by AA to collect the fee that was charged to AA.
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
缺點： "Menu options, movies"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "The crews were very kind and helpful."
缺點： "Air on the plane was stuffy"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "JAL is great!"
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
缺點： "Selections of movies"
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "Excellent flight and wonderful service!"
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
缺點： "I wish all the seats were like first class. We were in economy class"
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "The service on this flight was excellent.First class service in the economy section."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
優點： "Service was excellent."
缺點： "Seat felt stiff but felt well rested after flight"
The comfort of economy seat n leg room The food should be better
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
Less fish options for food. Loading system creates a problem with overhead storage. Other than that, my experience was great
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
優點： "Amazing crew! Great food service!!"
缺點： "Cleanliness of tray table"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "Flight attendants were amazing and so service oriented!"
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "the food was god. the crew was very accommodating"
缺點： "if the seat can be reclined a little more"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "All crew are so kind.Great services."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
缺點： "Seats are a little narrow near the window."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Good service"
缺點： "baggage was broken."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "The food on board was great! Crew members were friendly!"
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Polite attendants"
缺點： "small leg room......"
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "Excellent crew, comfortable seat, good food"
優點： "staff was great in business"
優點： "Excellent service"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "The food"
缺點： "All old movies in English"
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
缺點： "I understand it was only an hour flight but I would've appreciated a snack of some sort"
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
優點： "the crew took very good care of us"
優點： "The crew was nice."
優點： "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
缺點： "My flight could have occurred or I could have been refunded."
優點： "Being on time with everything."
優點： "The crew was very friendly and it was a day fast flight."
缺點： "No back of seat entertainment."
缺點： "Really felt happy on time touch down nice journey with delta"
缺點： "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
優點： "The crew was amazing! The seat was comfortable."
缺點： "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
缺點： "Plane left 4 mins early knowing that passengers were on a delayed flight."
優點： "Nothing special"
缺點： "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
優點： "I like that I arrived at my destination safely."
缺點： "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
優點： "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
缺點： "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
優點： "Staff was very good."
缺點： "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
優點： "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
缺點： "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
優點： "Excellent attendants. Smooth boarding and on time flight."
缺點： "Ac not working at last 30 minutes of flight."
優點： "Nice flight nice crew just about as good as you would want"
缺點： "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
優點： "The crew was great"
缺點： "The flight was 4 hours delayed"
缺點： "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
缺點： "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
優點： "Excellent crew"
缺點： "Entertainment system did not function at all during the flight"
優點： "In flight movies"
缺點： "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
優點： "Very friendly crew"
缺點： "Seatbelts very short given ample seat size"
優點： "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
缺點： "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
優點： "Boarding was quick and efficient. Landed early!"
缺點： "Food was Meh but fine"
優點： "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
缺點： "My flight got to New York so late!!!! I missed my international flight."
缺點： "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
優點： "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
優點： "Newer plane! Comfortable"
缺點： "Nothing just great"
優點： "Great staff, polite and helpful"
缺點： "Small seats"
缺點： "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
優點： "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
缺點： "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
優點： "I liked that I was able to get able to get an earlier flight!"
缺點： "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
優點： "10 minutes early departure"
缺點： "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
優點： "It was great and very roomy I felt like a movie STAR!!!"
We were informed that the plane "ran out of overhead bin space" halfway through boarding, and the rest of the passengers not yet boarded would have to check their bags, even if there were carry-on size. There were at least a few of us that were going overseas, with a good chance that checked luggage would get lost in multiple plane transitions. It was very frustrating to board the plane and realize that there were several bins completely empty and plenty of space for at least several suitcases. The staff just shrugged their shoulders and said "there's nothing we can do about it." As predicted, my husband and I arrived in Edinburgh without luggage and did not recover our bags for 3 days. Had we been allowed to bring our carry on luggage, this situation could have been avoided, as the remainder of our flights had plenty of bin space.
Flight was all round smooth and we got there 20min earlier.
Everything went smoothly except the 15 minute wait for ground crew to move the jet bridge to let us off the plane.
A full flight no problems on flight, surprisingly crowded
優點： "The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down."
缺點： "No alcohol was available"
缺點： "The plane departed 1.5 hours late due to crew issues."
優點： "The crew was polite and friendly."
缺點： "Not canceling the flight with no reason given."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
缺點： "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
缺點： "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
優點： "Help with check-in"
缺點： "More friendly staff on airplane"
優點： "On time, kind crew"
缺點： "Bigger seats"
優點： "Trip was wonderful."
優點： "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
缺點： "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
優點： "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
優點： "I liked boarding first and the additional leg room that I purchased"
缺點： "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
優點： "The whole experience was stress free and comfortable."
缺點： "It was canceled and our trip has been delayed a day."
優點： "On time. No delays. Smooth landing"
優點： "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
缺點： "Everyone was really good"
優點： "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "No complaints. A smooth flight. Met my expectations. Would fly American again."
優點： "Finish currently use were the most courteous and caring I ever was serviced by."
缺點： "Not much to recall"
優點： "The flight was equal to AA service I have had on a regular basis."
優點： "The speed of service"
缺點： "We had several rude flight attendants"
缺點： "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
優點： "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
缺點： "See above"
優點： "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
缺點： "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
優點： "Seats were mildly more comfortable than DELTA seats."
缺點： "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
優點： "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
優點： "Courteous crew"
缺點： "The plane was tiny and old"
優點： "Everything was on time and great."
缺點： "Ever thing was fine."
缺點： "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
缺點： "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
優點： "On time"
缺點： "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
缺點： "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
優點： "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
優點： "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
缺點： "The overhead bins didn't have enough space for carry on for everybody flying."
缺點： "Small crew at Santa Fe airport so luggage took a while"
優點： "It was on time, crew was very polite and attentive."
缺點： "Nothing to report."
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
優點： "Everything was smooth, even the getting through TSA process. I had minimal wait time."