Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
My flight was from Dallas-Atlanta.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
The service of this flight was wonderful, I love all of them
Service is good and food is very nice.
Japanese flight was awesome.
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "Great service for economy. Very attentive flight attendants."
缺點： "The Entertainment screen could have been larger."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Good crews."
缺點： "Space seats."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "Cabin crews need to learn how to smile."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Very comfortable and nice atmosphere"
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Flight experience in JAL is excellent."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Very comfortable plane, even full. Polite crew."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
缺點： "Sorry, my seat really uncomfortable..."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
優點： "the crew took very good care of us"
優點： "The crew was nice."
優點： "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
缺點： "My flight could have occurred or I could have been refunded."
優點： "Being on time with everything."
優點： "The crew was very friendly and it was a day fast flight."
缺點： "No back of seat entertainment."
缺點： "Really felt happy on time touch down nice journey with delta"
缺點： "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
優點： "The crew was amazing! The seat was comfortable."
缺點： "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
缺點： "Plane left 4 mins early knowing that passengers were on a delayed flight."
優點： "Nothing special"
缺點： "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
優點： "I like that I arrived at my destination safely."
缺點： "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
優點： "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
缺點： "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
優點： "Staff was very good."
缺點： "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
優點： "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
缺點： "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
優點： "Excellent attendants. Smooth boarding and on time flight."
缺點： "Ac not working at last 30 minutes of flight."
優點： "Nice flight nice crew just about as good as you would want"
缺點： "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
優點： "The crew was great"
缺點： "The flight was 4 hours delayed"
缺點： "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
缺點： "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
優點： "Excellent crew"
缺點： "Entertainment system did not function at all during the flight"
優點： "In flight movies"
缺點： "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
優點： "Very friendly crew"
缺點： "Seatbelts very short given ample seat size"
優點： "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
缺點： "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
優點： "Boarding was quick and efficient. Landed early!"
缺點： "Food was Meh but fine"
優點： "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
缺點： "My flight got to New York so late!!!! I missed my international flight."
缺點： "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
優點： "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
優點： "Newer plane! Comfortable"
缺點： "Nothing just great"
優點： "Great staff, polite and helpful"
缺點： "Small seats"
缺點： "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
優點： "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
缺點： "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
優點： "I liked that I was able to get able to get an earlier flight!"
缺點： "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
優點： "10 minutes early departure"
缺點： "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
優點： "It was great and very roomy I felt like a movie STAR!!!"
We were informed that the plane "ran out of overhead bin space" halfway through boarding, and the rest of the passengers not yet boarded would have to check their bags, even if there were carry-on size. There were at least a few of us that were going overseas, with a good chance that checked luggage would get lost in multiple plane transitions. It was very frustrating to board the plane and realize that there were several bins completely empty and plenty of space for at least several suitcases. The staff just shrugged their shoulders and said "there's nothing we can do about it." As predicted, my husband and I arrived in Edinburgh without luggage and did not recover our bags for 3 days. Had we been allowed to bring our carry on luggage, this situation could have been avoided, as the remainder of our flights had plenty of bin space.
Nothing special about the flight. Didn’t have any issues aside from a 2 hour mechanical delay, but it was just an average flight lol
Flight was all round smooth and we got there 20min earlier.
Everything went smoothly except the 15 minute wait for ground crew to move the jet bridge to let us off the plane.
A full flight no problems on flight, surprisingly crowded
優點： "The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down."
缺點： "No alcohol was available"
缺點： "The plane departed 1.5 hours late due to crew issues."
優點： "The crew was polite and friendly."
缺點： "Not canceling the flight with no reason given."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Good service and great customer service"
缺點： "App functionality"
缺點： "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
缺點： "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
優點： "On time, kind crew"
缺點： "Bigger seats"
優點： "Trip was wonderful."
優點： "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
缺點： "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
優點： "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
優點： "I liked boarding first and the additional leg room that I purchased"
缺點： "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
優點： "The whole experience was stress free and comfortable."
缺點： "It was canceled and our trip has been delayed a day."
優點： "On time. No delays. Smooth landing"
優點： "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "No complaints. A smooth flight. Met my expectations. Would fly American again."
優點： "Finish currently use were the most courteous and caring I ever was serviced by."
缺點： "Not much to recall"
優點： "The flight was equal to AA service I have had on a regular basis."
優點： "The speed of service"
缺點： "We had several rude flight attendants"
缺點： "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
優點： "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
缺點： "See above"
優點： "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
缺點： "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
優點： "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
優點： "Courteous crew"
缺點： "The plane was tiny and old"
優點： "Everything was on time and great."
缺點： "Ever thing was fine."
缺點： "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
優點： "Haven't left yet don't leave until today the flight was behind due to maintenance"
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
優點： "On time"
缺點： "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
缺點： "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
優點： "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
優點： "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
缺點： "The overhead bins didn't have enough space for carry on for everybody flying."
缺點： "Small crew at Santa Fe airport so luggage took a while"
優點： "It was on time, crew was very polite and attentive."
缺點： "Nothing to report."
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
優點： "Everything was smooth, even the getting through TSA process. I had minimal wait time."
優點： "The plane we new and amazing, loved all the extra features."
缺點： "There was nothing that I did not like."
Everything. Not only did our flight get cancelled. We also had to get off the plane and wait to get rebooked. Then sat another hour on the plane. My whole day was dated by 5 hours! Time I should have spent resting. I doubt I will fly with air Canada again!
Cancelled with no options
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Our flight was cancelled due to wind. 35kts, didn't seem like a lot. They also said that Vancouver airport was experiencing bad weather too, but it seems like it was ONLY Air Canada flights that got cancelled that day. The next flight they wanted to put us on was 2 days later. We missed our connecting flight which cost us $3300 to change dates on."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
缺點： "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
優點： "Great fare. Prompt and friendly customer service on the phone."
缺點： "My flight was cancelled and rebooked for the following day with the same itinerary, which would have defeated the purpose of going on my trip (a wedding). I called and Air Canada put me on a same day flight on Delta. That flip was delayed, and I would have missed my connection. Finally, I was rebooked again, but didn't get in until several hours later than I would have gotten in."
缺點： "Arrived in Montreal six hours late"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Ease of booking"
缺點： "No complaints"
缺點： "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
缺點： "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."
缺點： "Overall everything was great, but they lost our luggage going to our destination and coming back."
優點： "Entertainment and staff were good as expecte"
缺點： "over 3 hours delayed. no compensation for drinks/food no communications re: options and timing. I would have rather forfeited my seat on yesterday's flight (which didn't leave until after 10pm - scheduled for 7) and taken the first flight out of YVR today. Super frustrating - Have greater expectations from Air canada."
優點： "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
缺點： "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
優點： "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
優點： "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"
優點： "Smooth flight."
缺點： "Non-working lavatories (?). It shouldn't happen."
缺點： "Crew was rude and poor communicators."
缺點： "Audio jack for entertainment weren't working."
缺點： "I was annoyed to find that Air Canada has invented special terminology to justify charging for a single checked bag on an international flight. At the check in counter, the representative explained to me that Canada is "trans border" and not "international," so they don't offer a free checked bag. However, I was still required to present my passport and go through customs, and I'm pretty sure I came out of the plane in a different country than I started in, so I conclude that they are splitting hairs to cheat customers out of a standard service."
優點： "Fast flight, boarded and landed quickly"
優點： "Service in the cabin was great."
缺點： "Can't think of anything"
優點： "Boarded late but quickly."
缺點： "Plane was very old and it showed"
優點： "Preferred seating was comfy"
缺點： "2 couples travelling together were assigned 4 seats I opposite ends of plane, no two together and no chg option. Discovered that seat next to my spouse was just assigned minutes before boarding. CSR at AC on phone was rude and unhelpful, boarding staff offered no help either."
優點： "No protection from noise. Gave up watching movies."
缺點： "Better earphone"
缺點： "There could be a better snack..."
優點： "Liked the smile in the faces of the crew as they served the snacks"
缺點： "The flight was delayed for more than an hour"
缺點： "I retrieved my baggage from the carousel in LAX and it had a wheel torn off! I don't know if it happened NCE to YUL or ;YUL to LAX."
缺點： "The final leg of our travel boarded over 2 hours late. No compensation given for that. Two planes were declared not fly worthy-low confidence. While not Air Canada's responsibility, Toronto's Pearson Airport was awful. We went through many airports on our travels and this stood out as the worst. Constant security checks that seemed unnecessary. Poor line management. Not enough security/immigration kiosks. Very expensive food. During our 2+hour delay for boarding, we observed constant gate changes for other flights. Flight organization seems poor."
缺點： "Flight was delayed over an hour and nothing to drink was provided."
優點： "Spacious seating and friendly staff"
缺點： "Media center was outdated and lacked options. Food was bland and lackluster for vegetarians"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Very attentive crew"
缺點： "The plane was not at its original time"
缺點： "Sits not suitable for long distance travel"
優點： "They really help out families with young children."
缺點： "Internet wasn't working."
缺點： "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
優點： "The attendant was nice about it"
缺點： "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
優點： "The captain was wonderful"
缺點： "The crew were jerks"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Boarded on time"
缺點： "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
缺點： "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
優點： "Thanks for the free cocktail"
缺點： "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
缺點： "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
優點： "Nice flight attendant"
缺點： "Seat hurt after around three hours"
優點： "The crew was very nice."
缺點： "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was hour and half late missed connections spent 2 hours in Chicago"
優點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
缺點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight was delayed by mechanical difficulties and weather in Newark. Boarding was confused, and the announcements in KC were muffled. Once in the air, The crew was exceptional, explaining what the strategy was for avoiding as much turbulence as they could."
缺點： "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
優點： "Traveling fast"
缺點： "To pricey"
優點： "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."
優點： "The flight crew tried to make the best of a bad situation."
缺點： "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
優點： "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Everything was good"
優點： "Movies on personal device"
優點： "The flight left and arrived on time."
缺點： "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
優點： "Online movies and TV"
優點： "Good flight. On time. Good crew. Decent legroom."
缺點： "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
優點： "Both flights were delayed."
優點： "Kind flight attendants and quick early arriving flight"
缺點： "Nothing, everything was food"
優點： "Got us here early, smooth ride"
優點： "The crew was polite."
缺點： "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
優點： "Able to pick seat"
缺點： "A little tight"
優點： "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Mostly nothing"
缺點： "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
優點： "Considerate crew"
缺點： "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
優點： "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
優點： "It eventually ended"
缺點： "Spent almost an hour before actually taking off. Terrible service. No"