優點： "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
缺點： "My flight could have occurred or I could have been refunded."
優點： "Being on time with everything."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
缺點： "Really felt happy on time touch down nice journey with delta"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
缺點： "A lot of turbulence"
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
缺點： "Temperature control. Information about the delay"
缺點： "Temperature inside airplane extremely hot."
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Friendly crew"
優點： "Plane seemed well maintained and newer. Crew seemed friendly."
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "The crew was amazing! The seat was comfortable."
缺點： "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
優點： "Always Veg Meal for All"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
優點： "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
缺點： "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."
缺點： "It was all good ✈️"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
缺點： "In flight movies would be nice . Tight seats for 6.3 huy"
優點： "Nothing special"
缺點： "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
優點： "I like that I arrived at my destination safely."
缺點： "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
優點： "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
缺點： "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
缺點： "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "Smooth flight"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
缺點： "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
缺點： "Every thing was excellent"
優點： "Crew was friendly!"
缺點： "Plane wasn’t clean"
優點： "On time flight courteous service"
優點： "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
優點： "Seat comfortable"
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
缺點： "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
優點： "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
缺點： "Flight delayed, almost missed international connections"
優點： "In-flight entertainment, speed of flight"
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
缺點： "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
缺點： "Seats have no leg room!!!"
缺點： "It's KLM. What else do you need to know."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Very friendly crew and on time with no problems."
缺點： "Head support for 6 feet plus people on seats would be good"
缺點： "Delays, took my hand luggage into the hold,"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "All good"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
缺點： "My suitcase didn't come with the airline."
優點： "Everything OK"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Great service"
優點： "Good flight, very attentive crew."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Booked extra room seat which gave me good room for seating"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "On time"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Consistently high standards"
優點： "Everything. A truly faultless experience!"
缺點： "Dutch sub titels would be nice."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Short-hop flight, fit for purpose."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "good service"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "On time."
缺點： "No negative"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "Crew service"
缺點： "Flight delayed."
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Free wee cake."
缺點： "Nothing in particular."
缺點： "Boarding slow"
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "Gin availability"
優點： "Seat 5A was great"
缺點： "Seats and screens, usb charging points"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "The service from the check in desk to the stewardess"
優點： "Comfortable flight. New plane"
優點： "The legroom."
缺點： "There was nothing not to like."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Good legroom on economy"
缺點： "Super tiny seats"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "The overall service x"
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
優點： "VEry good Cabin crew and the plane was reasonable new"
缺點： "No movies or other entertainment that I could find"
優點： "Price, new plane, interactive system"
優點： "Boarding and flight were on time."
缺點： "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
優點： "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
缺點： "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
缺點： "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
缺點： "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "Eventually we made it"
缺點： "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
缺點： "People still using mobiles as we were taking off. Crew seemed not too bothered."
優點： "New regional jet Efficient boarding"
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Very good service"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Quick boarding, departed on time, arrived early, good cabin communication"
缺點： "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
優點： "Efficient crew. It"
缺點： "It was good overall."
優點： "the fact that the flight arrived on time without delay and the gates were easy to locate."
缺點： "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
優點： "Crew was extremely friendly."
缺點： "Temperature was way too warm."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
缺點： "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
缺點： "Never on time"
優點： "Smooth and positive communication."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "No meal on business, no free internet, no entertainment"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "smooth flight, good service"
缺點： "hold up to board family with 2 much luggage, overhead bins 2 small"
優點： "I'm always comfortable when riding UA. The staff is professional and helpful!"
優點： "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
缺點： "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
優點： "Good communication and helpful."
缺點： "Massive delays on both flights out of O'Hare... No leg room...."
優點： "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
缺點： "Nothing but my flights were short ( under 1 hours)"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
缺點： "Little more time between flights would be nice"
缺點： "Luggage compartment too small even for a rolling laptop bag"
缺點： "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
優點： "Was able to get on an earlier flight"
優點： "The crew. Short and sweet flight."
缺點： "Small seats. Bad coffee."
優點： "Good service"
缺點： "Delay in air"
優點： "I like the seats and the leg space .they were very comfortable ."
缺點： "No comment"
優點： "All the crew were friendly and accommodating."
缺點： "Waiting so long for the flight to actually take off. Very late !"
優點： "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
優點： "we were 10 minutes early to the gate"
缺點： "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
優點： "Price was lowest for that date and itinerary."
缺點： "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
優點： "Rain delayed our take off but most of the time was made up. No complaints!"
缺點： "Forced to check our carry on suitcase even though there was plenty of room above the seats."
優點： "Newer plane,"
優點： "They got me on a flight home that night"
缺點： "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
缺點： "Late out of Stl. Missed flight out of Chicago"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Flight was on time"
缺點： "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."