Haven't flown Delta in years. Very impressed by all aspets of their service. Flight was on time, efficient crew, comfortable seating, etc. Loved the text updates on luggage, eta's etc.
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
優點： "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
缺點： "The food selections not so great. The sandwich was hard. Could use more options."
優點： "Very punctual! We arrived on the exactly time as estimated."
缺點： "Very poor snack options"
優點： "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
缺點： "I can’t think of a thing."
優點： "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
缺點： "Good stuff."
優點： "comfort plus really makes a difference"
缺點： "include at least 1 checked back with comfort plus or some kind of discount."
優點： "Crew was wonderful! Food was good. It was a good experience."
缺點： "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
優點： "Crew was great, comfortable and clean"
缺點： "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
缺點： "Unacceptable delays"
優點： "Early departure"
缺點： "Absolutely nothing"
缺點： "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
優點： "Clean new plane. Very nice"
優點： "Boarding was easy, plane clean, snacks good."
缺點： "Small plane but that’s not really fixable"
優點： "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
缺點： "Bumpy flight. But it was a short flight and they tend to be bumpier."
缺點： "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
缺點： "Waited in the runway and then taxied forever"
優點： "Quick flight"
缺點： "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
缺點： "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
優點： "Very short flight. Not much to say"
缺點： "Not much to say"
優點： "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
缺點： "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
優點： "Clean plane with nice navigable entertainment."
缺點： "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
優點： "Flight attendants very friendly."
缺點： "Being next to lavatory."
缺點： "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
缺點： "App did not work for entertainment."
缺點： "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
優點： "The snack was nice."
優點： "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
缺點： "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
優點： "Online app to watch movies made the trip fly by. Pun intended"
優點： "Boarding was good, crew was friendly and we were on time."
優點： "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
缺點： "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
優點： "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
缺點： "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
優點： "Friendly Staff"
缺點： "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
優點： "It was quick and on time relatively smooth flights with little turbulance."
缺點： "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
優點： "The plane was not so new or good"
缺點： "The plane and the atention"
優點： "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
缺點： "Board the back of the plane first"
優點： "On board crew was helpful and polite considwring our circumstances."
缺點： "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
優點： "Airplane was good, boarding was fast."
Very little crew service or friendliness.
No drinks service because the flight was so short, and there was no wifi either.
The food was ice cold and poorly selected. Staff was pleasant as usual
優點： "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
缺點： "My 1 hour layover turned into a four hours past 2am arrival."
缺點： "Some of the Crew members were not covering their nose with their face masks"
優點： "Very friendly and accommodating."
缺點： "tv screens on the back of seats"
優點： "Actually, the entree was good!"
缺點： "As always with American, we take off late - today 25 minutes. Constant announcements disrupting sleep - another common feature. And please don't thank me for choosing American, it's the only option from Philadelphia for the locations I travel to. Recently I traveled twice to Newark (an extra hour away) to avoid having to fly American."
缺點： "The cabin was hot for the whole flight"
優點： "The gate crew handled the delay as best they could."
缺點： "Seems that a crew timing out could be better anticipated."
缺點： "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
優點： "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
缺點： "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
缺點： "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
優點： "Seat was okay. Crew was definitely amazing."
缺點： "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
優點： "Pleasant and attentive crew"
缺點： "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
優點： "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
缺點： "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
優點： "Routine flight. No problems noted."
缺點： "No major complaints."
優點： "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
缺點： "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
優點： "The crew was friendly"
缺點： "The staff wouldn't except my registration for my support animal!!"
優點： "The complementary beverage was a welcomed surprise!"
優點： "The crew was lovely. Really nice, and did a wonderful job with the cart service."
缺點： "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
優點： "Nothing to like. If I could give them 0 stars I would"
缺點： "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
缺點： "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
優點： "The crew was really nice and caring"
缺點： "The music and entertainment collection was very limited"
缺點： "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
缺點： "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
缺點： "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
缺點： "Rude staff, they changed our flight 2 times and did not offer a drink or food"
優點： "Nothing, the worse experience I've ever had on a flight from the US Never AA again!!"
缺點： "Unprofessional crew!! The safety instruction was a mess, first it was on the big screen, totally black, only sound, then the crew started a discussion in the ail if the would do the safety instructions yes or no...in the end they did it without explanation what the were doing and in 2 minutes. Al three of them just did something. Rude and chewing gum crew, the dropped a salad bowl but not one of them was thinking about cleaning it up. The entire flight everybody walked over it in to the carpet. Friendlynes and service are two words that does not apply to this crew. From the first flight till the last flight AA made a mess out of it. Canceled our flight in JFK, no help or service, you are on your own when AA cancels a flight, after rebooking our flight we had a 7 hour stopover at Dallas, again no service, no voucher, no nothing. Then today with our return flight AA could not find our ticket numbers, turns out that when they rebooked our inbound flight they forgot to take over the return flight...cost us 2 hours and 10 minutes to check in at LGA Never, ever again with AA, even easyJet provides better service then AA does on intercontinental flight!"
優點： "Captain did his best to make up time"
缺點： "Flight was initially delayed an hour, then bumped to 30 minutes late."
優點： "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
缺點： "Wish they had a gluten free snack, still that's really not a big deal at all!"
優點： "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
缺點： "Will never fly American again"
優點： "Nice new seats"
缺點： "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
優點： "Movies and on time departure and arrival"
缺點： "Crazy uncontrolled child in row across from us."
優點： "Didn't realize till half way through the trip, but it was possible to view free movies via my iPad mini on Gogo Entertainment app. That entertained my rest of the trip!"
缺點： "No outlet found around seats, so I couldn't recharge my devices during the trip."
優點： "The crew was very apologetic"
缺點： "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
優點： "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
缺點： "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
缺點： "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."
缺點： "Delays and no communication on transfer options"
缺點： "Being late, i already have long wait at the airport"
優點： "Great Workers, and Super nice staff."
優點： "Taking off and landing."
缺點： "Boarding was slow. Seating was cramped."
缺點： "Turbulence was horrible That there is no internet"
缺點： "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
優點： "The plane actually left without a cancellation"
缺點： "Every flight on this trip was delayed"
優點： "Staff was friendly"
缺點： "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Atleast along with water or juice they should give some snacks.
Make sure that is everyone wants comfort but packing the travellers like sardines into spots that they can not have their total comfort (leaning the seat back, etc) should be a courtesy things especially when it is a full flight and there is nothing to do to allow everyone to be comfortable.
I was first class and they cancelled the catering in flight but did give vouchers for snacks so it was okay. Flight was delayed but I assume out of anyones control
優點： "Meal/drink service excellent, friendly crew."
缺點： "Boarding process confusing as groups 3-6 all lined up together. No air at seats."
優點： "Great crew support & well above the typical airline food."
缺點： "USB charging ports would been nice"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Not a thing"
缺點： "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
優點： "Flight delayed and changing of gates"
缺點： "To far from one gate to the other, you need a shuttle"
缺點： "If you happen to be unfortunate enough to sit in the back half of economy you are constantly at risk of having limited choice of food. My wife has Celiac and all she can often eat are the apples, cheese plates. You CONSTANTLY run out of this. Please have the crew strart service in the back half of the plane 50% of the time! Or stock more food!"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Crew on board pleasant and fluent."
缺點： "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
缺點： "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."
缺點： "Steward. & meals"
優點： "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
優點： "Smooth flight no issues."
缺點： "Be prepared to pay for food. You do get offeted water or coffee or soft drink. No offer for a refill. No snacks."
優點： "Seats were comfortable. Food was OK."
缺點： "Again, very rude staff, not helpful at all."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "Delayed for almost 2hrs"
優點： "on time, courteous and helpful flight attendants. Good food in the right amounts."
缺點： "never easy to sleep properly, but was able to rest and sleep enough."
缺點： "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Friendly staff"
缺點： "Old plane, old tv screen difficult to use. Awkward seating behind economy plus."
缺點： "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Flight delayed by 2 hours"
缺點： "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."
優點： "Food great, staff friendly and flight was EARLY!!!"
優點： "Crew were champs, plane was old but clean and comfortable enough, entertainment was fine. Missed my connection due to delays but was rebooked on a later flight before we landed."
缺點： "After zone 1/2 + priority had boarded, it was determined the aircraft's tires needed changing. Including the tire change and de-icing, we took off nearly an hour behind, and many people missed their connections. Feel like on a 6am first flight that fix could have happened the night before avoiding all the delays that ensued."
優點： "Great price, easy transitions and connecting flights. No complaints here!"
優點： "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
缺點： "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
優點： "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
缺點： "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
缺點： "We missed this connecting flight"
缺點： "5 hours late with no info"
缺點： "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
缺點： "The staff was really nice. However I was asked to switch seats and a flight attendant spilled water over me. They were very thankful that moved and very apologetic about the water so I feel bad for bashing them, I just think I should have gotten a free snack or something. The rest of the flight was alright."
缺點： "Mechanical problems and missed flight to Milan. Then next day flight to Milan delayed. Air canada put us up in cheep hotel with minimal food vouchers."
缺點： "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
優點： "comfortable environment and quality service."
優點： "Superb! Great flight, great food, great service! Will definitely fly Air Canada again!"