Great stress free experience
The plane was nice and clean . I lucked up and got an upgraded seat in a better section. The onboard crew was cool and attentive. The flight itself was quick and comfortable. Pilots flew the plane extremely well . Taking off and landing was flawless . I could’ve been drinking hot coffee and not spilled a drop . Delta has always been a great airline and I’ll definitely book with them again . Thanks gang !!
Easy on, easy off, smooth flight from Charleston to New York.
It would have been nice to be served some water
Me and my son are first time travelers! And we had a AWESOME flight!
優點： "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
缺點： "Load the plane from back to front. It makes sense as people leave the plane from front to back"
優點： "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
缺點： "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
優點： "Seats were comfortable."
缺點： "We didn’t get offered a snack or drink."
優點： "Plane seemed well maintained and newer. Crew seemed friendly."
優點： "Crew was great. Planes with built in TV was even better."
缺點： "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."
優點： "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
缺點： "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
缺點： "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
優點： "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
缺點： "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
優點： "the crew was excellent the boarding was satisfactory"
缺點： "everything was from satisfactory to excellent"
優點： "Crew were very good but the seats were not comfortable for an eight hour flight"
缺點： "A little bit of leg space"
優點： "Flight timing and gate arrival"
優點： "Overall ok."
缺點： "Cabin was freezing."
缺點： "Touch screen monitor was unable to register touch, so no entertainment available."
優點： "Great employees, genuine, quick drink service, early arrival, available entertainment"
缺點： "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
優點： "The folks at Delta Airlines were great! Helpful and attentive both on the ground and onboard the plane."
優點： "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
優點： "I loved flying delta comfort. I’m going to do it more often."
優點： "Great service all around. As comfortable as you can get for a domestic flight."
缺點： "Food was pretty good, but not up to their usual high standards"
優點： "In flight tracking"
缺點： "Irregular serbice"
優點： "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
缺點： "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
優點： "The lady at the ticket inter helped me em get eat I wanted!"
缺點： "SofinwS turned off for most of trip"
優點： "The crew"
缺點： "The delay"
優點： "Everything was perfect !! Staff friendly"
優點： "Tudo conforme esperado em um voo da Delta."
缺點： "Nada a reclamar."
優點： "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
優點： "Again, a quick and easy connector and flight homeward."
缺點： "Not applicable."
缺點： "Copilot was an hour late, inexplicably"
優點： "Not much to like"
缺點： "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
缺點： "There was no gluten free snack option."
優點： "Typical flight, all went well. Special services picked me up at the plane."
優點： "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
缺點： "long lines through security"
優點： "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
缺點： "The seats did not recline for anyone on the plane."
優點： "Pilot kept us updated on the weather siuation."
缺點： "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
優點： "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"
優點： "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
缺點： "Cramped seating"
優點： "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
缺點： "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
優點： "The tv in the back of every seat makes any seat a good seat."
優點： "Crew ok. Not much information given."
缺點： "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
No entertaiment at all, it can be a little better
Absolutely horrible check in process leaving Aruba. Arrived 3 hours early. Line stretched from inside to out of airport. No movement in 1 hour. Two hours left. Much less than 1/2 to desk with one hour left and multiple security and customs checks (both Aruba and US). Two flights from Aruba leaving to Miami with American a only couple of hours apart. No one came through trying to determine who had the earlier flight to make sure no one missed it. If not for my “pushy” wife who moved us into “First Class” line to bypass others, we would have missed flight as obviously most people waiting around us did as they did not board the plane. Not enough American Airlines staff working at counters. Very slow check in process. The extensive Verifly process we did to document our immunizations and vaccines we were told was not working so they wanted to see documents. They wanted to charge us for checked bag despite we had a checked bag included. Same story from others who actually made the flight.
Delayed over 6 hours for a mechanical issue. They had to fly mechanics in to fix the problem because there are none in Aspen. I feel like we should all get half off when this happens. Ridiculous.
優點： "The crew and boarding process was excellent."
缺點： "Social distancing with the seating arrangements was lacking."
優點： "Good crew and service"
缺點： "Tough landing at DC but it was the wind"
缺點： "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."
優點： "Kept us waiting at gate for 5 hours, the boarded us, then canceled flight and asked us to deplane. Only gave one meal voucher for two days."
缺點： "After 2 hours of delay, cancel the flight and allow people to get sleep and give vouchers for 3 square meals as appropriate."
優點： "Customer Service was acceptable."
缺點： "Flights were cancelled and bags were lost!"
優點： "Apologetic crew"
缺點： "Massively delayed with no compensation"
優點： "great trip and crew"
優點： "It got us there"
缺點： "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
優點： "Early arrival and free upgrade!"
缺點： "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
優點： "The food was pretty good and they served lots of wine."
缺點： "No in-flight entertainment on a 9 hour international flight (only live news), so we had to use whatever entertainment we brought ourselves. Also, there was no place to charge our phones. I guess next time I should prepare better for something like this."
優點： "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
缺點： "People at the gate while boarding were quite rude."
優點： "The flight crew was very pleasant."
缺點： "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
缺點： "The changed of flight from.BA To American airlines."
優點： "Seats are comfortable. The flight was on time."
缺點： "A bigger snack should have been provided on such 3-hour flight."
優點： "I was upgraded and dinner was delicious."
缺點： "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
缺點： "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
缺點： "6hours delay and no reimbursement. It sucked! Thank you."
缺點： "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
優點： "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
缺點： "No in seat entertainment. Just drop down lCD panels for shows."
優點： "It was a short smooth ride, no delays and the crew was nice. The snack was fine."
缺點： "I wish they offered drinks more. Like a bottle of water along with something else to drink."
優點： "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
缺點： "I do not like flying American. Still sitting and waiting on my flight to Waco"
優點： "I liked that the internet connection was free because I am a T-Mobile customer."
缺點： "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
優點： "Great entertainment system at each seat"
缺點： "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
優點： "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
缺點： "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
缺點： "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
優點： "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
缺點： "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
優點： "Traveling out was easy"
缺點： "Coming back was harder. As this was booked via Alaska but flown with partner American - coming back American's website would not allow me to print my boarding pass. A note said I had to check with customer service when I got to the airport. Which took 40 min to get to a rep. Once there they had trouble printing. Had to call corp - then finally a boarding pass with 25 min to get though TSA and to the gate. #stressfull"
缺點： "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
優點： "Everithing is excelent."
優點： "General professionalism of crew"
缺點： "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
優點： "Not a good experience so nothing"
缺點： "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
優點： "Service is excellent"
缺點： "I didn't like the seats are to small"
缺點： "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
優點： "Nice crew on time pretty smooth flight"
缺點： "Middle seat"
優點： "On time. Good crew and nicer flight."
缺點： "Actually no complaints."
優點： "The crew"
缺點： "Ancient aircraft...an embarrassment actually. No TV entertainment in the seats for a ten hour flight, antiquated systems, horrible selection of movies that are years old, mediocre food, the worst American coffee (how can they present that as coffee flying from the coffee country of Italy?!)."
優點： "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
優點： "Staff was friendly"
缺點： "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."