缺點： "See previous"
優點： "Crew was night seat sucked plane was cramped"
優點： "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
優點： "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
缺點： "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
優點： "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
缺點： "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
優點： "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
缺點： "No wifi"
優點： "Great crew, early arrival"
缺點： "Old screens, snacks getting smaller, too much ice in the drinks"
優點： "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
缺點： "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
缺點： "Superb service on board and at kiosk!"
優點： "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
缺點： "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
優點： "Pilot and staff were informative and great"
缺點： "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
優點： "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
缺點： "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
缺點： "The DCA airport was having some problem. 1.5 hours late. Not very good."
優點： "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
缺點： "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
優點： "No delays. Easy boarding."
優點： "The crew was great, very accommodating food selection was nice."
缺點： "The cabin temperature was extremely warm"
缺點： "Left A bag behind in NY"
缺點： "The food not so much breadddd"
缺點： "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
優點： "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
優點： "Plenty of room and friendly service was refreshing for such a long flight"
優點： "Great employees, genuine, quick drink service, early arrival, available entertainment"
缺點： "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
缺點： "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
缺點： "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
優點： "Exceptionally helpful & attentive flight attendant, comfortable, on time"
優點： "I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food."
缺點： "No complaints whatsoever."
優點： "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
缺點： "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
缺點： "It takes time and worries to find the air train and Aeroflot registration."
優點： "Impeccable as usual"
缺點： "No tv on flight from Seattle to Los Angeles, I felt like I was flying United. That was the only thing that was extremely disappointing"
優點： "Every one was nice"
缺點： "No problems"
優點： "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
缺點： "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
優點： "Crew Entertainment Service"
缺點： "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
缺點： "No on board entertainment."
優點： "Friendly staff staff, smooth boarding experience, DC+ positive experience"
缺點： "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
優點： "Free entertainment of new and older movies, free meals (although still typical airline food"
缺點： "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
優點： "Flights were both on time and boarded quickly. Crew was wonderful!"
優點： "The staff was professional and friendly"
缺點： "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
缺點： "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
優點： "The crew was amazing and the food was pretty good for airplane food."
缺點： "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
優點： "The stewards/stewardess were very helpful. The trip was very pleasant."
缺點： "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
優點： "Crew was excellent"
缺點： "It was delayed"
優點： "Crew did an outstanding job"
缺點： "No entertainment"
缺點： "Delayed boarding and take off"
優點： "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
優點： "Good entertainment with games for kids, movies etc."
缺點： "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
優點： "Everything perfect and arrive to destination on perfect time."
缺點： "All positive."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
缺點： "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
缺點： "Everything was good"
缺點： "Not being 1 hour late"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
缺點： "Staff rude and short"
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "The crew!!"
缺點： "Turn the lights on early making it hard to sleep"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
優點： "quick and relaxed"
優點： "was very quick"
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
缺點： "old plane, tight and uncomfortable"
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "early arrival,comfort"
缺點： "late boarding while standing around waiting for pilot to ararive"
優點： "Not time departure and cabin crew were effective and efficient."
缺點： "Nothing really"
優點： "Economy class product offers good value for money."
缺點： "Boarding processes could be enforced consistently."
缺點： "Offer a beverage"
優點： "The pilot was informative."
缺點： "Cabin attendant was seemed to be just going through the motions and showed no care or concern for passengers."
優點： "Crew was great."
缺點： "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
缺點： "Served some type of anything"
優點： "Good friendly and efficient crew"
缺點： "Boarding process was poorly executed so 3 and 8 were called simultaneously"
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
優點： "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
缺點： "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
優點： "Nothing. American is consistently terrible."
缺點： "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."
優點： "Most was pretty standard. We did arrive 30 minutes early, which was nice."
缺點： "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
缺點： "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
缺點： "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
優點： "Crew was excellent"
優點： "Honestly, nothing!!"
缺點： "Everything. This airline has disappointed me for the last time."
優點： "AA has good in flight entertainment"
缺點： "1+ hour delay, could’ve left on time"
缺點： "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
缺點： "Flight canceled with zero re-book.assistance offered and NO seats left. I was forced to upgrade to get to my destination a day late. Trip was short to begin with. I booked plenty in advance. I want my 55m miles back in my account. It was that or $1000. Unhappy customer."
缺點： "All good"
優點： "Attentiveness of crew and meeting my needs"
缺點： "More leg room/space and a FREE sandwich. I’ll take one is those."
優點： "All the crew were pleasant"
缺點： "There was a delay but we weren’t well informed"
優點： "On time and what more can you ask for?"
缺點： "No entertainment options"
優點： "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
缺點： "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
優點： "Ease of bording"
優點： "Overall a very good flight"
優點： "Easy check in, helpful staff. Great seats and lovely in-flight amenities. Most of the food was really good and quite a bit was offered during the flight. Arrived early and staff was really helpful in getting through customs."
缺點： "Weight limit on baggage was very strict. Boarding took a long time and seemed disorganized."
優點： "Very comfortable, fast, nice staff"
缺點： "They didn’t offer a snack!"
缺點： "I usually like AA but in this particular flight all crews looked pissed and treated passages like nuisance."
優點： "Quick boarding"
缺點： "Very cold."
缺點： "But the second plane was worse.... no video screens of any kind, no charging of any kind, no headrests, chairs were stiff and uncomfortable. You can stream shows on their wifi (free) but only if you have a charged smartphone or tablet, otherwise you're SOL. 2 bathrooms for the main cabin on a 6 hour flight"
優點： "Fast check in"
缺點： "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
優點： "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
缺點： "See above"
優點： "The staff tried all they could to move things along"
缺點： "The congestion at the gate, and the staff’s frustration dealing with the people who weren’t listening caused some of the problems. This plane took about twice as long as it should have to get everyone into their seats. I don’t know why. Maybe it was a lot of people who’ve never flown before. The rollaboard bags always are a problem. There was plenty of room in the overheads."
優點： "The crew was pleasent and helpful"
缺點： "Didn't get my bag, on either end"
優點： "All went well"
優點： "The actual flight was fine. But leading up to it not so much."
缺點： "Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris."
優點： "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
缺點： "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
優點： "It was a short smooth ride, no delays and the crew was nice. The snack was fine."
缺點： "I wish they offered drinks more. Like a bottle of water along with something else to drink."
優點： "Lots on in-flight entertainment."
缺點： "Nothing, I pretty much just slept the whole time."
缺點： "It was cancelled"
缺點： "They would not let me board for being less than 5 minutes late."
優點： "The in-flight snack and the flight attendants on the flight were great."
缺點： "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
優點： "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
缺點： "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
缺點： "To many delays"
缺點： "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
優點： "Everything was perfect."
優點： "Friendly service and staff."
優點： "Left on time arrived at destination early"
缺點： "Stewardess didn't smile was abrupt impatient"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Not much, don't really like flying at night. The crew was nice enough."
缺點： "Our flight to Denver was delayed by 3 hours, so I had to wait for 5 hours. Supposedly we were waiting for another plane because the original plane had a damaged wing. Who knows if these things are true. Maybe they just don't have enough pilots. I missed my connecting flight. Less time unboarding"
缺點： "Sits not suitable for long distance travel"
優點： "Arrived on time, even after delayed departure"
缺點： "1 hour into the flight until the internet worked. Crashed 2 hours prior to landing. Horrible to fly cross country with no internet."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "crew was nice"
缺點： "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
優點： "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
缺點： "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
優點： "The fligt"
缺點： "I dont like no free tv and no free wifi no good"
優點： "Flight delayed- missed connection. No easy way to get Home to Vermont. Flew to Boston and rented car!"
缺點： "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
優點： "fast take off and good service."
優點： "It was excellent all way) thank you."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Flight left on time, food was yummy, great coffee and crew was nice"
優點： "It was a great flight over all but it was very cold inside the plane"
缺點： "Immigration lines at the IAH airport was long and security clearance line was even longer."
缺點： "Majorly delayed, barely made my connecting flight, My poor body was so confused - "WHY are we up right now, WHY are we running so hard and carrying much weight." I felt exactly like I was finishing a cross country race trying to make my connection, then the gate agents made me check my bags, I'm looking at completely vacant overhead compartments and will never fly this airline ever again. No food. No drinks. Rude and disriptive attendants - let us sleep!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "the price of the flight was the best part of the deal"
缺點： "have to pay for movies, and no good selection of snacks on flight."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The crew kept coming around to give us snacks and drinks and "dinner". I thought we'd be left alone to sleep but we were not and the cabin lights were only off for about 2 hours on our 6 hour flight. It was an overnight flight so I assumed we would be able to just sleep but we were not."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "On time. Courteous staff."
缺點： "Overall flight good - no complaints"
優點： "On time."
缺點： "Uncomfortable seats"
優點： "free entertainment"
優點： "Movies on personal device"
優點： "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
缺點： "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
優點： "The landing"
缺點： "I had to pay $264 extra for missing a flight that I later found was delayed."
優點： "I actually was upgraded (for once) so the flight was fine."
缺點： "The onboard entertainment is ridiculous. And on top of that you have to pay for it?!?"
優點： "On time departures and early arrivals"
優點： "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
缺點： "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
缺點： "I am a school director and had a very important meeting, that's why I had to get to my country and I almost lost my job for losing my flight due to the airline's ineligibility. I did not like the fact that, I didn't know were to go because it was too crowded. every time I ask them to help me, they ether not answers or did not know what to tell me. Every one seen to be very confused. They have very bad costumers service. I even cut myself wile trying to put the bag into the square that they now have, to see if it can go into the airplane. I was very surprised that they didn't even excuse themselves for the inconvenient... this was a horrible experience... don't think I'll ever take this airline again. They have no organization."
優點： "Everything was okay"
缺點： "I didn't like the fact that I have to pay separate for the luggage"
缺點： "The plane was late and then overweight. Then the next day was delayed because baggage door would not shut."
缺點： "Flight delayed, missed my connection. Messed up my surprise visit to a friend. No apologies, no upgrade or vouchers offered."
優點： "There was one United Airlines counter gentleman at the ft. Lauderdale airport that was truly an angel.."
缺點： "These stroopwaffels are too sweet."
缺點： "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
優點： "Crew was nice just snacks flight was turbulent no one fault"
缺點： "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
優點： "Food should be fee for the entire flight. It's a long flight over 4 hours."
優點： "Because flight wasn't full, had extra room"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "We were upgraded to first class and we made the flight, though we had to run."
缺點： "Running for the flight because the gate was at the end."