優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
缺點： "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Crew were great"
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Need more leg room!!! Larger meals needed."
缺點： "No reading light in my seat..."
缺點： "lost baggage"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
缺點： "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
缺點： "Amesterdam airport employee was really rude"
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
缺點： "old plane, tight and uncomfortable"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
優點： "Eveything is well arranged"
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Very good flight, excellent service and good food."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Service was good"
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "The crew was very nice and helpful."
缺點： "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."