Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
Smaller and older Plane. No creams in the Business class pouches.
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
JAL has always been excellent
優點： "Crew was amazing"
缺點： "Really enjoy the travel with JAL"
優點： "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
缺點： "The movie selection could have been much better for such a long flight."
優點： "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
缺點： "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
優點： "Amazing crew"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
優點： "Food, service,"
缺點： "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "Friendly and helpful"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Service and airplane are the best!"
優點： "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
缺點： "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "JAL always have good services."
優點： "The service was great. Food was delicious,"
缺點： "It was a bit too warm in the aircraft."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Nothing at all"
缺點： "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Once again the service from the flight attendants was perfect."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點： "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
I did not get TSA Approved because I booked through Kayak.
PLEASE READ…the airline and staff itself were an absolute blessing. Everything from early online check in to exiting was wonderful. The only thing that sucked was (and this was no one’s fault, not even the parents) but we must have had 7 infants/toddlers on board that seemed to react to each other’s screams and cries. The whole plane was filled with these poor crying babies and their parents trying to console them. This of course is no one’s fault but it made the flight long. Plus the guy next to me must have ordered well over 10 Jack Daniel’s AND 10 Maui beers so he was a hot mess.
No entertainment / app didn’t work Crew should personally ask passengers to stow purses, backpacks and other small items under the seats so there is room for roll aboard luggage in the bins. An announcement was made but people ignore that unless they are personally asked. The crew was very friendly and helpful
優點： "What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!"
優點： "The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances"
缺點： "I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again"
優點： "On time service and short flight."
缺點： "The pilot didn’t seem very experienced. Takeoff was ok and landing was a bit rough."
優點： "Crew kept you informed."
缺點： "All went well"
缺點： "Boarding process was messy"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
缺點： "The food was so bad. Too Dry."
優點： "We enjoy flying with hawaiian"
缺點： "Leaving on time and not having to board a different flight because of mechanical issues."
優點： "Everything was great, easy going, aloha way."
優點： "Good Service. Snack that was provided. Timely boarding and departure. very pleased overall."
優點： "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
優點： "The best airline. But they need to straighten up the airport procedures to get to their gate."
優點： "Crews were helpful and polite."
缺點： "I was wondering if you had to pay for movies cause you get free food... I assumed there were free movies but they weren’t so I was not prepared."
優點： "The service and food and drinks"
缺點： "How dirty the plane was and especially the restrooms"
優點： "USB charging station. Hot meals."
缺點： "To pay for movies. Boarding announcements initially confusing . Plz note Sailors are not allowed to wear uniform even on official travel."
缺點： "Same information as the above, Tried to change flight, and rebook, but could not get anyone to answer the phone. So had to book with another airline, so we can get home. So we paid twice to return home a day late. We would really like a credit or reimbursement for our return flight, since a natural disaster (road closed to airport) and no way to contact the airlines were the cause of our no show, which was this flight!"
優點： "Food was great and an added bonus"
缺點： "Had to pay for all entertainment including music and games."
優點： "Sufficient overhead bin space. Mostly very pleasant crew."
缺點： "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
優點： "This would have been just a run of the mill flight but a passenger close to me got sick all over herself and her seat which was rather awful. The crew was kind, efficient and caring both to the sick passenger - who they moved to a more secluded part of the plane - and to those of us around her area. It was quickly cleaned, those of us in the vicinity were offered items to make us more comfortable. Graceful handling of a bad situation."
缺點： "The entertainment system is dated. Also wish they offered inflight WiFi."
優點： "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
優點： "Food was yummie"
缺點： "More leg room would be nice"
優點： "The crew in the boarding area were gracious, kind, and as informative as they could be in this situation."
缺點： "1) They neglected to check and fix their navigation system. So, we all had to wait 3+ hours for them to do that on our time. 2) They gave us a voucher but only for food. Due to the long wait time, many of us wanted to purchase a magazine or newspaper to read, but that wasn't allowed. 3) My seat was stuck in the upright position. So I was forced to sit that way for the six-hour flight. 4) Passengers were forced to watch and listen to commercials - ridiculous when we're paying them to fly me not pester me with selling. *Conclusion: I'll never fly Hawaiian Airlines again.*"
優點： "Boarding process is fast. Crew is nice."
缺點： "A bit dated. No Audio/visual entertainment."
優點： "Wow talk about inflight service our flight home on American may now seem sub par"
缺點： "Not enough leg room though I’m 6 foot 5 most of the time there isnot"
優點： "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
優點： "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
缺點： "Same as above"
優點： "We liked getting off the plane"
缺點： "We fly Hawaiian every year and wondering,...what happen to the quality of the plane?! The plane was super old and noisy, (the bins above everyone's heads were creaking for 5 plus hours) both going to, and coming home on this Airline. The food was super sad, and they had only a few movie players to rent. By the time they got to row 15, they were out of them and crew was super rude when we asked about the rentals. Not sure I had an $850 dollar experience...times 4 people!!!!!!!!"
缺點： "14 hour delay!! WTF!?!"
優點： "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
缺點： "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."
優點： "The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!"
優點： "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
優點： "Very comfortable, good entertainment choices, thank you for providing a meal."
缺點： "the zone system was very inefficient. It would also help if the attendants used the PA and didn't just scream into the crowd."
優點： "Love the preloaded Ipads in first class. Not sure what entertainment was in coach."
優點： "Crew was super friendly, good service, orderly"
缺點： "Late for take off"
缺點： "I think you could provide 1free movie on the flight since it is a fairly long flight. That plus your meal you would be the only way to fly."
優點： "Flight to and from were on time. Good service was enjoyed."
優點： "Very nice helpful people at Hawaiin airlines"
缺點： "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"
優點： "Nice airline stewardesses. Good meal."
缺點： "Rough landing. Came down too hard. It was scary for me."
優點： "I enjoyed the spacious seats and love how each seat reclines 10% more than usual. Also the iPad rentals are a great idea for such a long flight."
缺點： "Nothing. Was a good experience."
缺點： "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
優點： "A-330 was a great plane with excellent legroom. I will fly Hawaaian again."
優點： "FYI, can't rate food and entertainment as there was none. You have no "not applicable" option. Fine quick flight over from Honolulu to Kahalui."
優點： "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
缺點： "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."
優點： "Nice crew - comfortable and quiet 717 aircraft, fast boarding"
缺點： "Short flight so beverage service is limited to 4oz of juice or water."
缺點： "The other passengers"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
service was good meal needs improvement
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
缺點： "Food. Duck breast was tough and almost inedible."
優點： "Crew was very friendly"
缺點： "Food choice and more comfortable seats"
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
優點： "Amazing crew good food"
缺點： "Thank you China airlines. This is the second time I have been traveled by China airlines. Next three months I will have a trip more. Good!"
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "China airlines service is very good"
缺點： "Newer planes to Manila"
優點： "Yes the crew was amazing ✅ Very professional and friendly"
缺點： "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
優點： "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "Excellent customer service"
缺點： "Very accommodating"
優點： "The flight"
缺點： "Nothing everything was good"
缺點： "Next time I have to check in on line before going back.because there was a long line up."
優點： "Restroom was kept clean throughout the flight which impressed me"
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
缺點： "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
缺點： "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
優點： "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
缺點： "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
Our flight attendant was very professional and so efficient.
Seats were comfortable. Crew helped an I’ll passenger in the nicest way.
Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.
So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.
American is always excellent! I never have problems and everyone is nice
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent
缺點： "Mechanical delays of 90 minutes ugh"
優點： "The crew was awesome and boarding was quick"
優點： "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
缺點： ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
缺點： "Delay of 1 h at Philadelphia to Syracuse !!"
缺點： "INTERNET is difficult to figure out in these AA flights"
優點： "We finally got here."
缺點： "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
優點： "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
缺點： "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
優點： "Yes, crew were great"
缺點： "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
缺點： "Boarding procedure could have been a bit more organized as we had trouble hearing what seats were boarding."
缺點： "It ridiculous how small the seats and aisles are. It not fun flying any more"
優點： "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
缺點： "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
優點： "Quick flight. Took longer boarding than air time!"
優點： "Must wider seats on this aircraft"
缺點： "Inflight monitor broken"
優點： "Friendly staff and helpful"
缺點： "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
優點： "The flight was on time. It was smooth and we had absolutely no problems"
優點： "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
缺點： "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
優點： "We arrived safely."
缺點： "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
優點： "The staff at Ontario International was very helpful."
缺點： "No real complaint of the flight or staff. Next time I will upgrade my seating."
優點： "Nothing really. I will never book from Kayak ever"
優點： "Everyone was courteous and professional"
缺點： "Everything was great"
優點： "Nice and clean and seats were comfy"
缺點： "No outlet to charge devices"
優點： "American airlines is located in a small terminal at CDG which works to its advantage. Compared to other airlines, getting to the US from Paris is a lot easier. The airplane was brand new, entertainment on board is the best I've seen in a long time. In Chicago, clearing immigration and customs was a breeze, the airport is very well designed for international travelers."
優點： "Nice crew"
缺點： "Crew let people move to main cabin extra without paying like I did"
優點： "Prompt boarding"
缺點： "I could never sync in the entertainment app and wifi"
缺點： "The plane never cooled off for the entire flight"
優點： "Staff was good"
缺點： "I thought we would fly British airways no American airline. Personal tv did not work"
優點： "The plane and facilities were all very nice."
缺點： "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."
優點： "Everything was great to me"
缺點： "The flight was packed"
優點： "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
缺點： "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
缺點： "When i checked in patricia the american airline hostess was very rude, and this is first class im talking about. She told me she couldnt find my booking and that which "internet site" did you use. Then she said my ticket was downgraded to economy class. I had to call american airline management to change my ticket. I have used Kayak for all my flights and i love your services and recomend them to all my friends."
優點： "The seats were very comfortable"
缺點： "Just wish the bag checked staff would've been more polite"
優點： "Entertainment only"
缺點： "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."
優點： "In an attempt to cover their failing fleet that caused a cancellation, they did provide taxi fare to another airport and food."
缺點： "After a cancelled flight sent me to a much larger airport, they did not have the staff to man the flight for 3 hours. I will not make this mistake of flying AA again."
優點： "Short trip"
缺點： "The long time inside the plane 1h 30 m ."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "I was asleep."
缺點： "The seats were very cramped."
優點： "Have seatback TV and arrived on-time"
缺點： "Sitting in window seat"
缺點： "Sits not suitable for long distance travel"
優點： "The crew was so polite and helpful."
缺點： "Nothing could be improved for this short flight!"
優點： "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
缺點： "Flight delay!!"
優點： "Fast boarding in good order"
缺點： "flight was delayed. tug car didn’t work"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
優點： "fast take off and good service."
優點： "Ontario airport is so easy and convenient"
優點： "Crew was helpful and friendly."
缺點： "Flight got delayed and almost missed my connection."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The fact that I got fully refunded, even though I still lost out on $500+."
缺點： "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
優點： "i was rebooked and am still on my way"
缺點： "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I liked nothing about my flights."
缺點： "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
優點： "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
缺點： "The size of the plane."
優點： "Movies on personal device"
缺點： "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
優點： "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
缺點： "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
優點： "Nice crew"
缺點： "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
缺點： "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
優點： "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
缺點： "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
優點： "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
缺點： "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
優點： "nothing totally a rip off"
缺點： "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
優點： "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
優點： "2.5 HR layover lost bag"
優點： "Great staff."
缺點： "A crying baby that say behind me."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Plane was delayed over 2 & 1/2 hours for no apparent reason"
優點： "Flight Attendants were nice."
缺點： "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
缺點： "It was delayed 3hrs!"
缺點： "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
缺點： "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
優點： "It was on time And very convenient"
優點： "We were not given seats together..."
缺點： "Busy and not well managed and we bought seats well in advance"
缺點： "Received several text messages announcing further delays in flight..."
缺點： "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"