Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
comfortable & short lay over
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
優點： "It was a great service overall!"
優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "Very friendly and accommodating crew."
優點： "Simple check in and boarding, right on time."
優點： "Amazing crew"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
優點： "The crews were very kind and helpful."
優點： "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
缺點： "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
缺點： "Check in and apps stuck in 80'"
優點： "Privacy of window side seat"
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "Great service. Food drink and inflight entertainment"
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
優點： "prompt check in , ample baggages allowances, food and overall steward services."
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
The flight attendats were very nice. First plane had a lot of space and big screens. Second plane was smaller guess older. They gave us food all the time. Great experience
I will choose ANA again. Excellent Service
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
缺點： "On time and comfortable"
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"
優點： "Food is the best of any airline service"
優點： "Attentive and friendly service, good food, fairly spacious seat."
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "Great experience overall"
優點： "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點： "They need some vegetarian options for meals."
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "Good service"
缺點： "baggage was broken."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
缺點： "Late boarding caused us to miss connecting flights."
缺點： "I was pleased with all."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
缺點： "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Good communication, food and services"
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
優點： "Sleeper seats, food and service"
優點： "The service and the seats"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "As long as I didn't fly on united"
優點： "flight attendant in business not as nice as sfo to narita"
Flight was almost 2 hours late taking off in Memphis to Atlanta because a crew member was late . I missed my connecting flight and had to layover in Alt. to get another flight to my destination of Nashville. I could have driven there faster .
Plastic cup for champagne?? Seriously? First Class should be better!
There were MULTIPLE sick people on board the flight and I had two seats but the second person didn’t show. When boarding, someone was in my seat so I moved a row back (no biggie)- but his friend was disgustingly sick (which made sense why he moved to my seat instead of sitting next to him.) I decided to move to the row on the immediate other side away from his germs and the attendant was being a little funny about me moving seats saying on her chart no one was supposed to be there- which caused a Karen attendant to come over and make an even bigger deal- asking me where I’m supposed to be sitting. There were at least 8 open seats in the back and being I paid for TWO- I can move close to the seat I originally paid for being there was a detrimentally SICK gentleman in front of me coughing and sneezing and sniffling. So I had to wear 3 masks and I put my blanket over my head. Very comfortable compared to a moved seat.
everything was great, delta FA are great
Passengers behaved and wore masks. Pilot communicative. Flight crew nice.
Stop talking about masks constantly.
缺點： "More cushion in exit row seats."
缺點： "Delta.... they’rrrrrr Grrrreaaate!"
優點： "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
缺點： "Refund my money back"
缺點： "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
缺點： "Temperature control. Information about the delay"
缺點： "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
缺點： "Air conditioning was very loud"
優點： "I got home alive."
缺點： "The crew was surly. The flight was delayed. We received little information about the delays."
缺點： "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
缺點： "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
優點： "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
缺點： "Breakfast was not served in First Class"
優點： "Almost everything"
缺點： "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
優點： "Perfectly fine first class trip"
缺點： "Breakfast meal was awful"
優點： "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
缺點： "Nothing, the flight was a rare perfect 10/10"
優點： "Another safe flight. Crew was very attentive."
優點： "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
缺點： "We were packed in so tightly I still have dents in my kneecaps."
優點： "It's a fast flight and boarding was quick."
缺點： "The terminal at LGA airlines is terrible."
缺點： "Pilots did a great job in informing us why the seat salt had to be turned on."
優點： "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
優點： "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
缺點： "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
優點： "Very comfortable seat and nice boarding and exit."
缺點： "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
優點： "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
優點： "Nice crew"
缺點： "Normal too squished conditions."
優點： "Smooth, quick and comfortable flight."
優點： "Above feedback is for the MSP to GEG flight"
優點： "Every thing went well"
優點： "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
優點： "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
缺點： "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
優點： "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
缺點： "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
缺點： "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
優點： "Nice staff"
缺點： "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
缺點： "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
優點： "Flight was quick, Crew was friendly"
缺點： "Plane was older with no power connections"
優點： "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
缺點： "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
缺點： "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
優點： "Crew was helpful, plane was clean and food is decent"
缺點： "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
We boarded the plane Sunday evening. We were then told that the pilot had a medical emergency and they were waiting for a replacement. Apparently, he became "lost". We were then told that another pilot was checked in and on the way. He never showed up either. The flight was delayed until Monday morning. The crew was very nice and the one pilot who was there was informative. The customer service staff who got us all rebooked and booked in a hotel were very nice and helpful. However, my husband and many others had work on Monday; we were exhausted due to getting less than four hours of sleep. People have said that the pilots are being overworked.
On time departure early arrival.
Crew members were not very friendly. The flight felt rushed with not much communication from the cockpit. One of the bins was left open during take off. No food or drinks were served supposedly due to turbulence but the turbulence was not that bad.
Step up in Boarding organizing. Sitting groups weren't recognized, slurred speech while announcing. There were two lines (not just signs, but actual long lines): Groups 1-4 and Groups 5-9. I and my wife were group 5. I was sent to that long line with all groups mixed. No one was called out of that line to go in order of group numbers, the audio of announcement of poo quality and faded because of long line. It was a mess. We've boarded with Group 9 as we were behind in line of passengers with group 9. I'm frequent flyer and haven't seen the boarding that poor. Though, the service during the flight was great.
The AA flight attendant’s attitude could have been better. She should take lessons from the fantastic JAL crew.
Small airplane, not completely full which is good,no food but short flight so it's ok. overall i rate 7 out of 10 good but not the best.
優點： "Short, quick and no hassles"
缺點： "In-flight snacks"
優點： "Crew was lazy. Poor service and on their phones the entire time."
缺點： "Flying Delta instead."
缺點： "Better organization of when a flight gets delayed at another airport due to weather."
缺點： "My inflight entertainment wouldnt work."
優點： "Ease of boarding."
缺點： "Flight got in late and I was unable to make my connecting flight."
優點： "Left on time or a tad bit early, arrived early."
缺點： "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
優點： "Everyone was very friendly."
缺點： "More room."
優點： "Crew was extremely nice."
缺點： "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
缺點： "The seats are very uncomfortable"
缺點： "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
優點： "Flight was on time. They fed us two meals."
缺點： "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
缺點： "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
缺點： "WiFi was not working on the aircraft."
優點： "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
缺點： "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
優點： "Price was great and the boarding process went by smoothly. The flight was pretty full, so I was able to check my carry-on at the gate for free. The crew and agents were friendly and professional."
缺點： "The complimentary snack was somewhat lacking and the in flight entertainment required you to use your own device, but I did not see any place to charge my devices, so I didn't end up using it and using up all my battery life."
優點： "The direct flight was great and made up for the rescheduled flight time in Memphis."
缺點： "Original Flight did not depart on time."
缺點： "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
優點： "Flight departed on time"
缺點： "Personal from AA we're so rude when I asked about my seat change, AA didn't let me change seat but they charge for it on 2 credit cards"
缺點： "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
缺點： "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
優點： "The crew was nice. Boarding was efficient. Flight smooth and on time."
缺點： "You now have to pay for what once was standard accommodations. Pay extra to check a bag. Pay extra for asile or window seats. Two hour flight so all we got was a quick refreshment, two chocolate cookies and a bag of pretzels."
優點： "Friendly staff"
缺點： "Issues with times changing for departure"
優點： "overall service was good as expected."
缺點： "overalll service was as expected."
優點： "Everything good. Flight on time, crew was pleasant!"
缺點： "All good!"
優點： "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
缺點： "The trick the kayak used to put me in American Airlines, the worse Airline there is."
缺點： "Seats very narrow. Not enough legroom."
優點： "Absolutely nothing"
缺點： "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
缺點： "For first class, I was expecting a meal which I was told was included. I only got snacks. There was inflight entertainment. However, I was not able to choose what I wanted to see and it's a shared screen. Only other option is to purchase WiFi in order to view something else on my phone or other electronic device. For first class, WiFi usage should be included in the package."
缺點： "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
缺點： "Our flight out of Montgomery, AL was cancelled TWICE! We never made it to Charlotte to take this flight. AA was difficult to deal with in rebooking. My family ended up missing several events surrounding my niece's wedding and the individuals with whom I spoke didn't even seem to care."
缺點： "delayed on the plane"
優點： "Got to my destination without any delays"
缺點： "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
缺點： "Middle seat and one of the last ones on. Enough said"
優點： "Timeliness of departure and quality customer service"
優點： "Timeliness of the flight and the crew were excellent."
缺點： "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
優點： "Power outlets and WiFi"
缺點： "Too crowded"
缺點： "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Smooth travels"
優點： "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
缺點： "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was night"
缺點： "Mechanical delay, then no air conditioning on our side if the plane, missed connection, terrible customer service"
缺點： "It’s United. What couldn’t have been better?"
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "I don’t believe I will be a United customer for much longer"
缺點： "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Shrinking the knee room is a mistake"
優點： "On time & courteous. & On board service was excellent"
優點： "Terminal was great, flight was great, crew was fruendly"
缺點： "No free movie on thos flight"
優點： "Great service!"
優點： "The customer service was good. Smooth flight, no delays!"
缺點： "A couple planes I got on were old and very small. The WiFi was difficult to use."
優點： "fast take off and good service."
優點： "The ar very friendly"
優點： "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
缺點： "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
優點： "Basic snack for a one hour flight."
缺點： "The WiFi wasn’t working. It kept trying to connect but never did."
優點： "Absolutely nothing!"
缺點： "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
優點： "Pilots had great skill and provided a very comfortable flight despite bad weather. Exceptionally smooth take off. The newer planes being introduced are very nice, too."
缺點： "I didn't realize how amazing the United Airlines app was. Shows all kinds of cool info on your flight and free media. I am now shocked st how ignorant people are to write complaints regarding delays due to weather. It's for your safety. Appreciate technology and respect Mother Nature fools."
缺點： "Cabin was freezing and flight attendant told us there was no way to control the heating the cooling to a comfortable temperature. It will continue to be too hot or too cold."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Bad attitude with check in agent at Memphis airport"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The seats are way too cramped"
優點： "Movies on personal device"
優點： "Attendants were cordial and efficient."
缺點： "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
優點： "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
優點： "We did not return on the flight.family illness. From San Francisco to Memphis was terrible."
缺點： "This was the smallest amount of space I have ever sat in on a plane. Totally ridiculous. To shink the amount of space for seating & ile space.. There are three seats per row when there should only be two"
優點： "Courteous perdonality"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
缺點： "Lack of food choices, but perhaps not atypical for coach."
優點： "We were diverted to Austin due to weather. We had to refuel and we were stuck on the Tarmac for over an hour. While all of this was miserable, the Crew stayed active answering questions. The Captain gave several updates and walked the aisle. They even let people off the plane who were trying to get to Austin. For a bad situation this crew made it so much better!"
缺點： "Weather, but what can you do about that?"
優點： "Even though we were delayed, I still made it to the island within the 9pm hour."
缺點： "Flight was slightly delayed, causing me to miss my connection"
缺點： "Your crew and service atrocious"
優點： "The overall comfort and entertainment availabity."
缺點： "Apparently my designer shades drop out of my bag and inability to retrieve them. They were not turned into lost and found which means they were kept by their finder."
優點： "Quick boarding"
缺點： "Bad comfort no entertainment and no power outlets"
優點： "Pricing and services were excellent!! Top rated experience for me!"
缺點： "Nothing at all was lacking"
優點： "The boarding process was smooth, the crew was courteous."
缺點： "I want able to select my seat and ended up being separated from my sister. We had a 3 hr lay over due to problems with the plane. By the time we got to our destination we almost didn't get a rental car. There was some turbulence on the flight, which is expected. Landing was very rough, came in too fast and hit the breaks so hard I thought I was going to end up in the back of the seat in front of me."
缺點： "Flight was cancelled due to pilot and crew never showing up. Customer service didn't offer a hotel or any type of compensation for wasting time and money. Instead they put me on a flight another day which I incurred cost on parking, hotel, food and etc."