每天清潔，並在 孟菲斯（田納西州）飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Good space with large seats. Good food and service."
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
優點： "The food and legroom"
缺點： "More movies :)"
優點： "Perfect in all aspects. Will use them again for all my flights."
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Premium economy is more worth that the price"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "VERY FRIENDLY"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Service was exquisite."
缺點： "No complaints."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點： "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "Crew very helpful and courteous"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
缺點： "Nothing! No complaints here"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
優點： "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
優點： "Everything was on time. Crew was outstanding."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
優點： "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
缺點： "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "Best and consistent service."
優點： "Flight experience was good"
缺點： "Delayed bording 1.5 hours due to staffing issues"
缺點： "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
優點： "The crew was very kind."
缺點： "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
優點： "We left on time"
缺點： "The size of the plane is just so bad"
缺點： "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
優點： "They were awesome"
缺點： "Nothing I was at my best on the best airline and crew"
優點： "The crew was good"
缺點： "The plane was extremely hot."
優點： "Crew was great, food was tasty"
缺點： "A little bit more leg room and newer sits"
優點： "good service"
缺點： "Air conditioning was very loud"
優點： "I got home alive."
缺點： "The crew was surly. The flight was delayed. We received little information about the delays."
缺點： "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
缺點： "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
缺點： "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
缺點： "Being on time"
優點： "Speedy check in. Friendly crew."
缺點： "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
優點： "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
缺點： "Breakfast was not served in First Class"
優點： "Being in First Class"
缺點： "Heavier food selection would be appreciated."
優點： "Perfectly fine first class trip"
缺點： "Breakfast meal was awful"
優點： "Boarding was quick and efficient."
缺點： "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."
優點： "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
優點： "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
缺點： "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
缺點： "It was very hot in the cabin during the flight. Several passengers noticed."
優點： "Speedy flight"
優點： "Crew was wonderful and made me feel very comfortable."
優點： "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
缺點： "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
優點： "Service the crew gave. Smooth fligh"
優點： "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
缺點： "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
優點： "No food, no entertainment but the crew were nice and the process was painless. Recommended"
缺點： "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
優點： "Crew was good"
缺點： "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
優點： "Friendly cabin crew"
優點： "Every thing went well"
優點： "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
缺點： "Gate agent not friendly"
缺點： "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
優點： "Nice staff"
缺點： "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
優點： "Distaff who is very friendly and accommodating."
缺點： "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
優點： "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
優點： "We barely got on the flight."
缺點： "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
缺點： "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
缺點： "No entertainment available"
優點： "Great flight easy boarding"
缺點： "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
優點： "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
優點： "That it's over"
缺點： "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
優點： "Stewart was excellent"
缺點： "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
優點： "So rude crew"
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Slow service."
缺點： "Better communication!"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Everything is alright"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "I slept pretty much the whole time"
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "Bit cramped for space"
優點： "Very friendly service!"
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Short-hop flight, fit for purpose."
優點： "quick and relaxed"
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "They were awesome."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Friendliest economy class service I've ever encountered."
"Internet wasn’t working. Everything else was wonderful"
優點： "Short, quick and no hassles"
缺點： "In-flight snacks"
優點： "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
優點： "Crew was lazy. Poor service and on their phones the entire time."
缺點： "Flying Delta instead."
缺點： "Better organization of when a flight gets delayed at another airport due to weather."
優點： "crew was nice"
缺點： "seat comfort was not good Seats are too crowded and not comfortable for those that are curvier."
優點： "Everyone was very friendly."
缺點： "More room."
優點： "Crew was extremely nice."
缺點： "The seats are very uncomfortable"
優點： "Attentiveness of crew and meeting my needs"
缺點： "More leg room/space and a FREE sandwich. I’ll take one is those."
缺點： "Flight delayed 24 hrs"
缺點： "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
優點： "Good flight good crew"
缺點： "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
優點： "Some crew members were really nice"
缺點： "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
缺點： "WiFi was not working on the aircraft."
優點： "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
優點： "The direct flight was great and made up for the rescheduled flight time in Memphis."
缺點： "Original Flight did not depart on time."
優點： "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
缺點： "The wifi was useless."
缺點： "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
缺點： "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
優點： "Friendly staff"
缺點： "Issues with times changing for departure"
優點： "It was ok"
優點： "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
缺點： "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
缺點： "i never LEFT!"
優點： "Everything good. Flight on time, crew was pleasant!"
缺點： "All good!"
優點： "the staff was great from check in at the airport until I landed"
缺點： "I wish the snacks were heathy like dried fruit and nuts"
缺點： "Flight from Columbus was delayed due to crew member family emergency. AA said I would miss my connection in Charlotte. The only alternate connection was too late to complete the trip. I nearly canceled the trip. I reboarded and made my connection with 10 minutes to spare. Also, my destination (Greenville) was only 90 miles from Charlotte, the connecting airport (unbeknownst to me). AA should have offered the option of driving to my destination."
優點： "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
缺點： "Seats very narrow. Not enough legroom."
缺點： "Meals were minimal. Entertainment system is archaic. Seats tight and narrow and hard."
優點： "Absolutely nothing"
缺點： "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
缺點： "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
優點： "The replacement crew and ground attendants get thumbs up for trying their best to help."
缺點： "Captain intentionally “timed out”. It was 3 1/2 hours delayed finding a replacement crew. And then the plane timed out for maintenance and we needed to switch planes. In all, we “boarded” 3 times before we finally departed."
缺點： "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
優點： "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
缺點： "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
優點： "Very comfortable cabin,"
缺點： "couldn't get the in flight entertainment to work"
缺點： "Rude crew"
缺點： "delayed on the plane"
優點： "Got to my destination without any delays"
缺點： "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
缺點： "Disappointed with the "Hot Box" (Bean Burrito type) cold & never heated up but still served...unedible. Real shame - food just wasted...unnecessary and just adds to costs of flights at end of day :-/ Customs & Gate in Clt delay could have been handled better. Continuously told us we were deplaning and then silence...several times...very frustrating after 9 hour flight. Better communication and organization in customs would be appreciated Otherwise, crew was very polite and overall good job"
缺點： "I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore."
優點： "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
優點： "Timeliness of departure and quality customer service"
優點： "Timeliness of the flight and the crew were excellent."
缺點： "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
優點： "The crew is good"
優點： "Power outlets and WiFi"
缺點： "Too crowded"
優點： "Everything was good."
缺點： "The crew was rude and were just sassy."
缺點： "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Smooth travels"
優點： "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
缺點： "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Site confortebol"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was night"
缺點： "Mechanical delay, then no air conditioning on our side if the plane, missed connection, terrible customer service"
缺點： "It’s United. What couldn’t have been better?"
優點： "Crew was great. The landing in Memphis was exceptionally smooth."
缺點： "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "I don’t believe I will be a United customer for much longer"
缺點： "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Shrinking the knee room is a mistake"
優點： "On time & courteous. & On board service was excellent"
優點： "Terminal was great, flight was great, crew was fruendly"
缺點： "No free movie on thos flight"
優點： "Great service!"
優點： "The customer service was good. Smooth flight, no delays!"
缺點： "A couple planes I got on were old and very small. The WiFi was difficult to use."
優點： "fast take off and good service."
優點： "The ar very friendly"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
缺點： "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
優點： "Basic snack for a one hour flight."
缺點： "The WiFi wasn’t working. It kept trying to connect but never did."
優點： "Absolutely nothing!"
缺點： "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
優點： "Pilots had great skill and provided a very comfortable flight despite bad weather. Exceptionally smooth take off. The newer planes being introduced are very nice, too."
缺點： "I didn't realize how amazing the United Airlines app was. Shows all kinds of cool info on your flight and free media. I am now shocked st how ignorant people are to write complaints regarding delays due to weather. It's for your safety. Appreciate technology and respect Mother Nature fools."
缺點： "Cabin was freezing and flight attendant told us there was no way to control the heating the cooling to a comfortable temperature. It will continue to be too hot or too cold."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Left on time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The seats are way too cramped"
優點： "Seats do not decline and make it difficult to nap, generally not much room. Staff was fine."
缺點： "No snacks at all, not even for purchase."
優點： "Movies on personal device"
優點： "Attendants were cordial and efficient."
缺點： "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
優點： "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
優點： "We did not return on the flight.family illness. From San Francisco to Memphis was terrible."
缺點： "This was the smallest amount of space I have ever sat in on a plane. Totally ridiculous. To shink the amount of space for seating & ile space.. There are three seats per row when there should only be two"
優點： "Courteous perdonality"
缺點： "The noisy children"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
缺點： "Lack of food choices, but perhaps not atypical for coach."
優點： "We were diverted to Austin due to weather. We had to refuel and we were stuck on the Tarmac for over an hour. While all of this was miserable, the Crew stayed active answering questions. The Captain gave several updates and walked the aisle. They even let people off the plane who were trying to get to Austin. For a bad situation this crew made it so much better!"
缺點： "Weather, but what can you do about that?"
缺點： "Your crew and service atrocious"
優點： "The overall comfort and entertainment availabity."
缺點： "Apparently my designer shades drop out of my bag and inability to retrieve them. They were not turned into lost and found which means they were kept by their finder."
優點： "Crew was nice"
缺點： "Seated at the back of the plane directly across from the bathroom. It was horrible the entire time. Never want to experience that again."
優點： "Quick boarding"
缺點： "Bad comfort no entertainment and no power outlets"
優點： "Pricing and services were excellent!! Top rated experience for me!"
缺點： "Nothing at all was lacking"
缺點： "Cancelled needed to be rerouted no reason ever given"
每天清潔，並在 孟菲斯（田納西州）飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 孟菲斯（田納西州）飛往 台北的機上會提供口罩
從 孟菲斯（田納西州）飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 孟菲斯（田納西州）飛往 台北的彈性機票