缺點： "Seat belt"
缺點： "Dinner was only one piece of pizza That’s it"
優點： "The staff was really nice when I asked for the green tea they make sure you get it"
缺點： "Food need to be improved"
缺點： "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
缺點： "They should giving out headphones for business class to use the entertainment system"
缺點： "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
缺點： "If the assigned seat reclined. I had to Move to a different seat which Worked."
缺點： "Felt more like a domestic flight than an international"
缺點： "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
缺點： "the food could have been nicer"
優點： "Cool and excellent service."
優點： "Crew are nice,but the seat need to improve"
缺點： "The seat need to improve"
優點： "The food"
缺點： "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
優點： "Direct flight"
缺點： "Bigger aircraft"
優點： "Comfortable seats"
優點： "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
缺點： "The seats on the 737-800 have quite limited legroom"
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
優點： "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
缺點： "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
缺點： "The air con totally not cold!"
缺點： "The food"
缺點： "Delayed for more than an hour.."
優點： "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
優點： "Excellent as well!"
缺點： "Everything good as well."
優點： "New plane and spacious."
缺點： "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
優點： "Friendly crew. Comfortable and quiet flight"
缺點： "Dinner service slow"
缺點： "Flight delayed, no head phones supplied and the food was burnt."
缺點： "Old plane"
優點： "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
缺點： "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
缺點： "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
缺點： "Temperature was very low."
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
優點： "The food and check in is better flying from HK to KL.."
缺點： "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
缺點： "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
缺點： "Entertainment system was old and food was so-so"
優點： "Friendly and helpful crew"
缺點： "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
缺點： "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
優點： "The crew were friendly although some of the announcement was not clear."
缺點： "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
優點： "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
缺點： "the windows were a bit smudged from previous passengers"
缺點： "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
缺點： "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
優點： "Not enough elbow space between fat passengers"
優點： "Smooth flight"
缺點： "Very tiny seats, tough for a westerner."
缺點： "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
優點： "Crew was polite"
缺點： "Food and entertainment"
優點： "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
缺點： "Magazines or tv."
缺點： "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
優點： "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
缺點： "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
優點： "Food was good quality and good portion for the duration of the flight."
缺點： "Seat were smaller than Korean air everything else feels like any other budget airline"
優點： "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
缺點： "Bad service"
缺點： "We were delayed three hours"
優點： "Service and crew"
缺點： "It was a older plane with very little legroom. I’m 5’7”"
優點： "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
缺點： "Absolutely nothing."
缺點： "Ancient plane! It still has ashtray!"
缺點： "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
缺點： "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
缺點： "I was just put on whatever seat was available."
優點： "the trip with Jin air from Clark was good, the trip from Inchon was good"
優點： "Great flight, good service"
缺點： "It was all fine."
優點： "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."
優點： "It was okay!"
缺點： "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."
優點： "It's what you expect from a budget airline. Was actually happy they had food."
缺點： "The food was not good at all. The seats were uncomfortable. There is no entertainment."
優點： "Comfortable seats."
優點： "Good for a short hop from Korea to Japan"
優點： "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
優點： "The crew were so accommodating"
缺點： "No entertainment and the food is few and no other choice for free drinks"
缺點： "Delay from Japan to Korea 7 hours."
優點： "Thy got us there (an hour late)."
缺點： "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."
缺點： "Very tight on legroom."
缺點： "No TV"
缺點： "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."
缺點： "It was quite late"
優點： "It was awesome"
優點： "IT was ok"
優點： "The only positive about this flight was the cleanliness of the aircraft."
缺點： "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."
優點： "Friendly staff. Good snack!"
缺點： "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"
優點： "Got me there on time."
缺點： "Tight fit, no food o entertainment unless purchased on aord."
優點： "Crew was social and friendly. Great job on a long flight."
優點： "Friendly service from the crew"
缺點： "Seats were small with no leg room"
優點： "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"
缺點： "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."
優點： "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"
缺點： "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"
優點： "I would not use Gin Air in the future. Will stay with Koran Air."
缺點： "Nothing was good about the flight. Sub standard . Transfer was not good either."
缺點： "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."
缺點： "No movies, one small snack, this was a 6 hour flight"
優點： "Not having to change airports in Sao Paulo!"
缺點： "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
優點： "Flora the flight attendant. Very professional.."
缺點： "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
優點： "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
缺點： "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."