優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
優點： "Very friendly and accommodating crew."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "The crew was super friendly."
缺點： "Wider arm rests"
優點： "The crews were very kind and helpful."
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
優點： "Lots of Leg room"
優點： "Food was good. Good leg room. Smooth flight."
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "服務 電影 雪糕"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "I would recommend to everyone JAL"
缺點： "I wasn't able to pre-select my seat."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
缺點： "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "As usual A1 service all the way!"
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "Glad to make it to Japan safely and back in one piece"
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "All was fine"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點： "The most polite and attentative flight attendants and great food options."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
缺點： "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "Customer service on ANA was as stellar as always."
缺點： "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
缺點： "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Big TV screen. Food."
優點： "Everything was fine"
缺點： "The seats hurt my butt"
優點： "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
優點： "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
優點： "Everything is perfect!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "5 stars around"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
優點： "pleasant service. no surprises, delays , etc. thank you."
缺點： "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "Crew is always awesome on ANA flights"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
優點： "The food was great. Very responsive flight crew."
優點： "Everyone was super polite"
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
優點： "Staff was friendly, Aircraft was clean and tidy."
缺點： "Food was poor, there was no space, even domestic flights have more space than this one.!!"
優點： "The crew and the food are amazing on Turkish airlines. The food is exceptional."
缺點： "Boarding could be better organized."
優點： "Crew was excellent, meals were excellent."
缺點： "More seating space but that won't happen."
優點： "Crew was professional, food was good."
缺點： "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
缺點： "Excelu some hgtv program on screen no anything else"
優點： "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
缺點： "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
優點： "Almost Everything"
缺點： "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
缺點： "Same problem as the first segment (see above)"
缺點： "they delayed the flight so i lost my checked in connection"
優點： "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "The sounds of air was to much. I could hear the air outside and was bothering me."
優點： "Pilot did a smooth landing both the long flights."
優點： "Great entertainment systems"
缺點： "Leg room was especially tight."
優點： "Surprising level for such a short flight."
優點： "Quick flight with breakfast"
缺點： "Boarding process was a little bit chaotic"
優點： "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
優點： "Great experience for my first international flight."
優點： "The flight attendants are friendly and the entertainment was good"
缺點： "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."
優點： "Boarding and crew"
缺點： "Food. The veg options were very bad."
優點： "The stewardesses were cute"
優點： "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
缺點： "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
優點： "Operativity, cleaning, food,"
優點： "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
優點： "Comfortable seats, roomy, good customer services on the plane"
缺點： "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
缺點： "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
優點： "Crew was friendly and a pretty decent meal was served."
缺點： "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
優點： "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
缺點： "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
優點： "Good Food, Comfortable Seats & Good Entertainment Options"
優點： "Food was good for airline food."
缺點： "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."
優點： "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
缺點： "Nothing. They were perfect!"
優點： "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
缺點： "Everything was fine."
優點： "I like the overall trip!!"
優點： "The crew, the boarding , the entertainment,"
缺點： "The food was not up to expectations"
優點： "was no kosher food"
缺點： "Transfer to terminal was by bus from out on tarmac."
優點： "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
優點： "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
優點： "Plane was clean. Crew was nice. Good breakfast."
缺點： "No entertainment."
優點： "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
缺點： "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
優點： "This was our first time with Turkish Airlines. I love that an inexpensive flight gave such wonderful service. My favorite thing is that they treat children well. We will definitely use again."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
缺點： "It's a long flight but obviously there's nothing they can do about that"
優點： "The in flight experience is what I expected and was comfortable."
缺點： "Th flight was extremely late and the airline did nothing to help accommodate. They put us into Istanbul at 2am which was far too late to check into our hotel for the one night and totally refused to get us into a hotel close by so that we didn't have to be at the airport for 13 hours before our flight. We booked a flight that was SUPPOSED to arrive at 6pm so we could get to the hotel at a decent hour and relax. They cancelled 2 flights for the day and put us sleeping in the airport at empty gates all night. The customer service was absolutely aweful and we got nothing but excuses about policy and being talked down to because we "could have chosen a flight early the next day" instead of coming the day before. We wanted to see the town for an evening!! This company has some of the worst desk people I've ever encountered anywhere!"
優點： "Good entertainment, USB charging for phone"
缺點： "Bad seats, not very comfortable."
缺點： "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
優點： "Plenty of leg room. Fast boarding."
缺點： "No in seat entertainment or charging capabilities."
優點： "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
缺點： "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
優點： "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."
優點： "Crew was friendly, food was ok."
缺點： "The people next to me drove me crazy and one of the stewardess spilled trash on me"
缺點： "Bigger seats the new ones are way to narrow"
優點： "Everything perfect and arrive to destination on perfect time."
缺點： "All positive."
缺點： "Information on arrival time was not correct"
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
缺點： "Too hot inside the aircraft"
優點： "No delay and nice staff"
缺點： "Delays, took my hand luggage into the hold,"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "KLM staff is great"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "Friendly staff"
缺點： "Leg room"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "Our lougage did not arrive"
缺點： "Nothing special"
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "kLM staff was great."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "Boarding was confusing and disorganized"
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
優點： "Nice flight, nice crew, and a nice experience."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Excellent very good"
缺點： "Everting so good ex"
缺點： "Bag was lost"
優點： "Consistently high standards"
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Short-hop flight, fit for purpose."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "The included snacks and the seats."
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "Friendliest economy class service I've ever encountered."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
缺點： "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
優點： "There is a nothing to mention that was memorable or comfortable."
缺點： "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
優點： "Not much, seats are super uncomfortable"
缺點： "Better code sharing with KLM"
缺點： "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
優點： "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
缺點： "Explain me to take the bag on time.it was almost left in the airport."
優點： "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
缺點： "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
優點： "Staff were friendly and seats in business were super comfortable."
優點： "Everything was great"
優點： "Left on time. No turbulence."
優點： "The crew was efficient and friendly. The plane took off on time and landed on time."
缺點： "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
優點： "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
缺點： "Boarding at CDG was awfully slow"
優點： "Crew was nice, too short of a flight to figure out more"
缺點： "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
缺點： "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
優點： "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
優點： "Good selection of movies"
缺點： "Engine noise in the cabin is loud."
缺點： "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
優點： "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "I like traveling with AirFrance in general."
缺點： "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Comfort, food and service are better than average."
缺點： "When stewardess opened overhead locker, something fell on my head."
優點： "The food, entertainment, and service. Waited for me after almost missing my flight."
優點： "Super fast boarding and smooth takeoff"
優點： "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
優點： "Nothing special"
缺點： "They start serving late the apperitif before taking off and take it back right after."
優點： "Speed, professionalism"
優點： "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
缺點： "Only 1 bathroom (toilet) for all of first class"
優點： "Short & easy flight"
缺點： "All ok"
優點： "The hostesses were very kind and nice"
缺點： "The air France flight was overbooked and we had been in standby until the last minute"
優點： "the food"
缺點： "no room for legs"
優點： "Priority boarding"
缺點： "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
缺點： "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
缺點： "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
優點： "Arrived on time"
缺點： "Cattle car accommodations"
優點： "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
缺點： "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
優點： "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
缺點： "TV was too slow."
缺點： "The crew was not very polite."
優點： "The service and food were excellent plane was clean."
缺點： "No entertainment system"
優點： "The crew was very nice and helpful."
缺點： "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
缺點： "Too crowded"
缺點： "I was forced to rebook my 3rd leg after taking trains in the middle."
缺點： "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
缺點： "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
優點： "The food was good, the staff was very friendly and very nice,"
缺點： "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
缺點： "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
優點： "No complain about Air France. The service and food are very good. Enjoy it."
缺點： "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."