優點： "Not much"
缺點： "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
缺點： "The plane was not stocked appropriately- ran out of mist drinks."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
缺點： "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
缺點： "United's In-flight entertainment did not work."
優點： "fast take off and good service."
缺點： "That I could only have one carry on an my purse was considered two, really and it was a small purse."
缺點： "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."
缺點： "Flight was delayed 2hrs"
優點： "good flight"
缺點： "no entertainment"
優點： "On time. Friendly crew"
缺點： "Very tight. Not food except snack."
優點： "Plane was on time and even landed early"
缺點： "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
缺點： "800 number"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "You forgot my TSA"
優點： "Everyone was very pleasant, flight was on time."
缺點： "Tight seating."
優點： "The plane didn't crash"
缺點： "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."
優點： "All perfect! Amazing how much nicer flight staff was!!"
優點： "Short flight"
缺點： "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Boarded on time"
缺點： "Late to mke!"
優點： "Movies on personal device"
缺點： "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
優點： "Nothing really."
缺點： "The fact that my bag got sent to LAX."
優點： "Absolutely nothing."
缺點： "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
優點： "Airport and crew on ground and in flight very nice"
缺點： "I'm a big guy and plane just to small"
優點： "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "Almost didn't make my connection."
優點： "The flight attendants are super duper nice. Like so nice. Too nice."
缺點： "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
缺點： "The seats on the 737 are uncomfortable."
優點： "Quick and easy boarding, friendly staff, On time/early to arrival"
缺點： "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
優點： "I like the many options that I had to choose from for my filghts"
缺點： "That I could get my seat assignment when I place the reservation"
缺點： "No snacks...free"
優點： "Helpful crew"
優點： "The United staff I interacted with were some of the friendliest people I'd worked with all day."
缺點： "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
缺點： "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
優點： "View out the window"
缺點： "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
優點： "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
缺點： "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
豁免更改費用。 搜尋 奧馬哈出發的彈性機票