Flight was delayed nearly 4 hours after we boarded at the gate. The bigger issue wasn’t that it was delayed but that the updates during that delay as to what was happening and how long is was going to take we’re few and far between. It started as a minor mechanical item to be checked which should take a few minutes and ended up with nearly a 4 hour delay. I do understand these things can happen but additional updates with better ETAs were needed.
Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
90 minutes late on a 33 minute flight.
You should have a button for "not applicable" as there was no food or entertainment on this flight.!
The plane is old and really small. Crew was great
優點： "nice new plane, lots of room"
優點： "Nice and easy flight"
缺點： "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
優點： "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
缺點： "The "Miami based" crew were a little abrasive"
優點： "The entertainment options was awesome used the on board wifi and the flight cruised by"
缺點： "Boarding and deplaning is always such a hassle"
優點： "The crew was very helpful."
缺點： "Sears are pretty tiny for comfort"
缺點： "Seats small"
缺點： "The gate was occupied when we landed on schedule."
優點： "The crew was great!"
缺點： "Entertainment. If the crew communicated with each other. There were multiple incorrect announcements."
優點： "Crew, seats, and smoothness of ride."
缺點： "You have to pay for seats to sit with your travel partner."
優點： "Plane was changed Seats which we choose were not given to us. My wife’s seat did not recline!!"
缺點： "Seating was poor"
優點： "Kind crew"
缺點： "The plane felt like it was going to fall apart."
優點： "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
優點： "Very attentive crew"
缺點： "Boarding gates"
缺點： "Nothing problem. Excellent flight ✈️"
優點： "Crew, food and boarding."
缺點： "Limited entertainment selection. Tight setting with minimal leg room."
缺點： "They changed my flight schedule that made me have to arrange my travel plan"
優點： "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
優點： "Friendly attentive crew"
缺點： "Paid extra for window seat in exit row-- but there was no window so the experience was like being in a dark space capsule. Very disappointing. At least there was unlimited legroom. Waited for 30 minutes to get luggage at LAX so giving it a low "boarding" rating"
優點： "Entertainment is good, polite staff"
缺點： "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
缺點： "Took off 40 min late without explanation"
缺點： "Has to be the most narrows seats with the smallest amount of legroom of all carriers. Great price on the flight (comparatively speaking) but I will opt to pay more for a diffferent airline with better seats. Comparing economy to economy seating"
優點： "Flight on time"
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
缺點： "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
優點： "Overall a good flight"
缺點： "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
缺點： "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
缺點： "Flight was delayed 35 minutes. No reason given."
優點： "The crew and boarding were great."
缺點： "The TV monitors were old and were difficult to use. There was no plug to charge devices."
優點： "The pilot did a great job flying. Very smooth."
缺點： "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
優點： "I liked the inflight entertainment."
缺點： "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
缺點： "tvs weren't working correctly during the entire flight"
優點： "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
缺點： "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."
缺點： "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."
優點： "Very fast, efficient boarding."
缺點： "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
優點： "It was all good.it was"
優點： "Offer to send the carry on for free at the gate."
缺點： "Have to pay for check in bag. Used to be free!!!"
優點： "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
缺點： "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
缺點： "Not on time, no entertainment system, little space"
缺點： "I paid $25 fo my luggage. I don't like it next time I will choose another company."
knowing beforehand which terminal at SFO is pretty critical. there was no pre check-in available online thru air canada, and googling just led to three different answers as to terminal. thankfully my cabby somehow knew what was up
Everything went smoothly. It was as a flight should be!
優點： "Partial the crew."
缺點： "Change the management. Worst customer service ever."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Crew were very nice and the airplane was modern and well appointed"
缺點： "I seemed to be surrounded by fidgeting people."
優點： "Everything was good, fine, but nothing stands out as exceptional."
缺點： "Personal space seemed a little smaller than on some other airlines."
優點： "The soda did not taste bad."
缺點： "Flight Delayed by 2 days, only offered hotel voucher for one day, despite being told we would get vouchers for 2 days. Customer service made no attempts to make the situation right. Employees at the airport did not know what they were doing, gave lots of misinformation. Upon landing, we were refused our bags despite being stranded for multiple days. Terrible experience. I urge you to stay away."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "The flight attendants were polite but didn’t go out of their way to help out."
缺點： "No room to store carry on and nobody seemed to care that all space was taken close to our seats. We felt penalized because others abused the system while we were trying to follow the rules."
缺點： "Steward. & meals"
優點： "the crew was nice and helpul with my worry about loosing the flight to tel aviv because the flight to toronto was late due to snow in toronto."
缺點： "while on my way to the airport i got a message that my flight was cancelled. luckily i had a friend who took care of putting me on another flight to toronto. weather created changes but just sending a message your flight is cancelled is not the right way to deal with things. when finally arriving to toronot i had to rush to my flight to tel aviv, it was insane, just to realize that also this flight was postponed due to the weather. air canada should be more involved in helping travelers to deal with their connections."
優點： "Seats were comfortable. Food was OK."
優點： "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
缺點： "Charged my wife’s seat even though she is Altitude 25K"
優點： "Boarded plane 1.5 late, then sat on plane at Gate for 2 hours. 4 hours late arriving in Vancouver from Montréal on AC 309."
優點： "Crew and flight were great"
缺點： "Not great food, but that's ok."
缺點： "Flight was delayed for 3 and half hours."
優點： "I got from point A to point B"
缺點： "I lost over a day of my trip because a flight was cancelled and wasted 6 hours trying to rebook with no help from the staff, who were extremely rude. Everyone on the canceled flight had to be aggressive at getting a new flight booked because there was no help. Every time you asked an associate from Aur Canada for help, the passed the problem off not taking any responsibility. If your name is on my ticket, then it's your responsibility. Worst experience traveling by far. Also lost over a day of my expensive trip that I've been waiting to go on for awhile and saved my money for a year. I lost hundreds of dollars in events and hotels. Avoid Air Canada if possible"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."
優點： "There were no issues on this flight. My screen worked and the flight was ok."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "The food needs much improvement and needs to be healthy !!!"
優點： "This flight was cancelled; I don't have any remarkably positive comments about it."
缺點： "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
優點： "Very nice crew and a quick flight to the states."
缺點： "The seating area in the gates was extremely crowded as passengers waiting to board. This is definitely the worst part of the Toronto airport. This section could offer more space, more seating, and more food and beverage options."
缺點： "The boarding lady on lines 3-5 was rude with several people."
優點： "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
優點： "On Time travel food is okay"
缺點： "Montreal to Los Angeles is kind of rush. They should give more time to go customs. Before you finish the plane is already closed and besides luggages are some missing. My luggage I was not able to bring it with me. It went to Chicago how did it happen until now waiting for my luggage to be deliver here in my place."
優點： "Entertainment/Media Options"
缺點： "Uncomfortable; snacks are charged; flight was rocky"
優點： "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
缺點： "Seats were, as usual, cramped. Not enough food was served."
缺點： "Put on stand-by because flight oversold. No notice. Finally got on at the last moment. Our bags did not arrive."
優點： "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
缺點： "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
優點： "Leg room adequite."
缺點： "Only beverages served, there wasn't the usual snack."
缺點： "Flight was over two hour late. Customer service did nothing to help. Suggested I figure out my connection in Los Angeles. Get on the plane and the entertainment system not working. No one willing to help. Land in Los Angeles and had to wait 20 minutes for a gate. So not only did I miss my connection flight, I have to wait until tomorrow to see if I can get on a flight"
優點： "Newer plane"
缺點： "Delayed for 4hrs and less than adequate meal voucher for $10 for dinner? Very disappointed and I'm a long time AC customer."
優點： "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
優點： "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."
優點： "staff is still largely your best feature..."
缺點： "i seriously miss not getting a real meal especially when I travel a long distance... these pay as you go meal packs really are not attractive and not tasty... surely you can organize a full meal like we used to have even if we have to preorder it and pay for it... everything just feels like a shabby cash grab... and the tv/movie screens are subject to malfunction... tapes get off tracked and make the viewing anything impossible as you can't hear the soundtrack..."
優點： "The person we sat next to. And the great flying of the pilots."
缺點： "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
優點： "We left a little late but the pilots made up for their lost time. We left around 8:40 and we still arrived early than the expected flight time"
缺點： "I thought the flight attendants could have been a little bit more polite when the spoke to guests.you can tell they we trying to make the boarding a speedy process, but their responses to passenger ended being rushed and short."
優點： "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Not much"
缺點： "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
缺點： "The plane was not stocked appropriately- ran out of mist drinks."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
缺點： "United's In-flight entertainment did not work."
缺點： "That I could only have one carry on an my purse was considered two, really and it was a small purse."
缺點： "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."
缺點： "Flight was delayed 2hrs"
優點： "good flight"
缺點： "no entertainment"
優點： "On time. Friendly crew"
缺點： "Very tight. Not food except snack."
優點： "Plane was on time and even landed early"
缺點： "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "It was a typical flight."
缺點： "The screen/ video entertainment system was broken and the flight attendant was rude about it."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Everyone was very pleasant, flight was on time."
缺點： "Tight seating."
優點： "All perfect! Amazing how much nicer flight staff was!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew and staff were helpful along the way. I had a pleasant experience overall."
優點： "Movies on personal device"
缺點： "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."
優點： "Nothing really."
缺點： "The fact that my bag got sent to LAX."
優點： "Absolutely nothing."
缺點： "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
優點： "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "Almost didn't make my connection."
優點： "Everyone was beyond helpful and wonderfully nice."
優點： "The flight attendants are super duper nice. Like so nice. Too nice."
缺點： "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."
優點： "Quick and easy boarding, friendly staff, On time/early to arrival"
缺點： "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
優點： "I like the many options that I had to choose from for my filghts"
缺點： "That I could get my seat assignment when I place the reservation"
優點： "The United staff I interacted with were some of the friendliest people I'd worked with all day."
缺點： "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
缺點： "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."
缺點： "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."
優點： "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
缺點： "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
優點： "The crew members were friendly and efficient."
優點： "People were very nice and friendly"
缺點： "Flight was rough & delayed"
優點： "Just noticed survey on my flight from Omaha to Chicago. Sadly I woke up to find that that flight was cancelled and I had to reschedule and flown to Denver instead."
缺點： "The stewardess wasn't the least bit helpful. I did not see any friendliness on her part to anyway. It was like she had to do the job but didn't like being there. So very weird. My original flight to Milwaukee with stop in Chicago was cancelled. This was a flight that took me to Denver and then Milwaukee. Therefore cold for over two hours. Not a good experience with United."
優點： "On time"
缺點： "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
優點： "I did not like anything. Please people don't book through kayak. Scam website"
缺點： "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."