I’m still not home! ChatDeal gave me a ticket on a flight that didn’t exist! They gave rebooked me, 2 days later, but still haven’t received ticket!
Everything is so perfect!
Smaller and older Plane. No creams in the Business class pouches.
This flight never happened because Kayak and ChatDeal let me buy this flight without notifying me that Japan still has a travel ban in place for individual tourists. They only refunded me $1100 of the almost $1700 I paid initially.
canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
Same thing about the seats. Why can I select seats and then those choices not be honored?
缺點： "Connection time at Narita is too long"
優點： "33" seats"
優點： "Seat super comfy"
缺點： "All okay"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Entertaining in English"
優點： "The crew was amazing. The meal choices were great !"
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "We had a 4,5 hours delayed.. :("
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Once again the service from the flight attendants was perfect."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Crew very helpful and courteous"
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
缺點： "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "The crew was very friendly and it was a day fast flight."
缺點： "No back of seat entertainment."
缺點： "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
優點： "Clean and new planes, nice crew"
缺點： "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
優點： "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
缺點： "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
優點： "Delta service is always great!"
缺點： "Seats did not match seat map"
優點： "More room in Delta Coach than other carriers"
優點： "The flight timings and the arrival time"
優點： "Accurate arrival time"
優點： "Zero turbulence"
缺點： "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
優點： "On time"
優點： "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
缺點： "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
優點： "Left on time and arrived early!"
缺點： "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
優點： "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
缺點： "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
優點： "Cincinnati airport was clean and efficient"
缺點： "MCO airport gate was a mess and did not have easy access to charge phones."
優點： "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
缺點： "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
缺點： "It was very hot and did not cool down"
優點： "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
缺點： "No eticket or booking number recieved."
優點： "Getting off the plane"
缺點： "Boarding was a mess Seats had no leg room Flight attended was a jerk"
優點： "Crew was friendly"
缺點： "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
優點： "that we got to our destination"
缺點： "the bathrooms were gross"
優點： "flight was on time..arrived early..friendly staff.."
優點： "Safely made it from Florida to LAX on time with no incidents"
缺點： "Incorrect updates"
優點： "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
缺點： "Had all my jewelry stolen from my luggage!"
優點： "The airline itself did a good job."
缺點： "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
優點： "Flight was good."
缺點： "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
優點： "Friendly crew with the usual high quality Delta product..."
缺點： "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
優點： "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
缺點： "Typical cramped plane, too many planes going out of same gate are simultaneously"
優點： "Love the hospitality and the staffs kindness"
優點： "Service was quick"
缺點： "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
缺點： "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
缺點： "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
優點： "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
缺點： "food could have been better but arriving to destination safely is most important"
優點： "The entertainment is good; several new movies"
缺點： "The dirty seats, the awful food and wine"
優點： "Sitting in middle isle, just get elbowed a lot."
優點： "Arriving in 2 hrs from Orlando to laguardia!"
缺點： "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
優點： "The crew was really friendly and helpful. The plane was really clean"
缺點： "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
缺點： "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
缺點： "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
優點： "The seats were comfy. Crew pleasant. All was good"
優點： "stewardess was exceptionally pleasant."
缺點： "it took 7hours due to storms"
優點： "Love the sofa and cookies."
缺點： "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
缺點： "Nothing. Great flight"
缺點： "the pilot gave us a hard landing in Jamaica"
缺點： "No delay. Seats were horribly uncomfortable."
優點： "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
缺點： "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."
優點： "The crew and seating were good"
缺點： "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
優點： "Crew was amazing"
優點： "Delayed and dropped off in the rain far from terminal still waiting for bags"
優點： "Friendly, comfortable, and ON-TIME!!"
優點： "As expected, on time, predictable"
缺點： "As expected, no empty seats, crowded."
優點： "Connections were good. Travel overnight ideal. Food good."
缺點： "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
缺點： "Flight delayed almost 2 hours"
優點： "How fast it was"
缺點： "No tv"
缺點： "Mucha turbulencia!! Pero el servicio muy bueno!!"
缺點： "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
優點： "Entertainment offered several options to choose from"
缺點： "Food, only one beverage was offered"
優點： "The updates from Kayak."
優點： "On time, nice airplane"
缺點： "No entertainment OB, no food OB,"
缺點： "Delay and bumpy landing"
優點： "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
缺點： "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
缺點： "Flight got canceled for over a week."
優點： "new plane, on time"
缺點： "Somewhat bumpy landing if I'm being picky..."
優點： "Arriving on time for the next connection"
優點： "Crew was nice"
缺點： "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
優點： "Excellent service by the airline stewardess"
缺點： "Wait time to board"
缺點： "American Airlines is always late"
優點： "Flight was great. Landed a few mins early"
缺點： "Not much selection of snacks. No tv"
優點： "Good flight, planet of room"
優點： "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
缺點： "Mentioned above"
缺點： "The check in process took to long. In line more than an hour."
缺點： "No tv screens or entertainment"
優點： "the wntertainment worked."
缺點： "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
優點： "Terri was very attentive."
優點： "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
缺點： "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
優點： "Very good , fare price and nice flight"
優點： "The flight was cancelled. There was not pilot"
優點： "arrived 1/2 hour earlier than expected"
缺點： "it got a bit cold in plane and no blankets/pillows Had to pay for a headset/earphone to watch movie or isten to music!!!"
缺點： "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
優點： "Short flight."
缺點： "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
缺點： "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
優點： "No delays except for weather."
優點： "Everything was really good"
優點： "Everything was great. From food to entertainment was great."
優點： "Very convenient, good schedules, pretty much on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "The flight was delayed 4 hours,"
優點： "Quick boarding and smooth flight"
缺點： "No on board entertainment so you needed to provide it yourself"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Crew was friendly. Plane appeared clean."
缺點： "Flight was delayed twice. Luggage was delayed coming off the plane. I assume it was weather related. One piece of our luggage was damaged. Not able to connect to entertainment app."
缺點： "Flight was delayed for 3 and half hours."
優點： "Flight actually left Orlando early once all passengers were on board"
缺點： "Almost missed my flight because an Air Canada representative insisted I could not use my visa debit card for the luggage fee. I then tried to pay cash, but he said that he didn't accept Canadian currency, so I would have to use the ATM to withdraw American cash. I did, and the fees were ridiculous. Then, he didn't have change to break the 40$ i withdrew into his $25 fee. I proceeded to follow him as he walked around for twenty minutes asking random people at the airport if they had change for a twenty. It was very embarrassing and stressful, as I already was in tears from saying goodbye to my partner. Boarding the plane wasn't a problem, but getting on a plane in Orlando, Florida with the air conditioner broken with a plane of 300+ was outrageous. It felt like a sauna in the airplane and the kids were screaming in discomfort, something a 20-something like myself wanted to do as well but had the control not to. It's a shame because we used Air Canada a lot to travel back and forth to visit each other, but with this last trip we will no longer be using this airline and will shop for alternatives who are worth the price of admission."
優點： "Nothing horrible, but nothing especially good. Decent amount of space but nothing but room temperature beverage served."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Pretty much nothing, this goddamn company has so little to compensate for the great inconvenience they provide in mismanaging our flights."
缺點： "I was delayed significantly for both flights on my round-trip and all Air Canada can offer is 15% off my next flight with them. What an embarrassment this company is to be the official airline of Canada. They should change their name to Air Rouge and allow some other company earn Canada in the name. What absolute trash honestly, if you like delays because the plane has a technical problem and they can't even sort out a back up plane within 6 hours, at their headquarters with all these hangers and planes at their disposal, then at least you'll get 15% off your next delayed flight with them."
優點： "air temperature was comfortable, crew members were nice"
缺點： "needed a little snack for kids. delays too long!!!"
缺點： "Threat , people stoll my staff"
優點： "Everything was great. Smooth, comfortable ride. I felt well taken care of"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Service was great. Food menu has improved greatly."
優點： "The in-flight staff were friendly."
缺點： "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
缺點： "Late boarding again with Air Canada."
優點： "Crew friendly and the plane was very clean"
缺點： "First time on Rouge. Really bare bone travelling. Entertainment replaced by flight attendants who have become travelling sales people. I"
優點： "Delayed and still on time overall great experience"
優點： "Because of the snow storm in Canada, there were delay. Air Canada improved a lot since the last time I travelled with them maybe 3 years ago. They are nice and want to help us. Since there were a delay at MCO, I had less time to catch my flight at Montréal. Everyone was helping. They look at us and smile. We don't seem to disturb them like before. There were an exeption with the woman at the Air Canada desk (MCO)for the luggage and at boarding who was annoying by my question and demand. She was the only one like that. Other passenger also notice it Everything went well also when I travel on my way to Orlando Nov 30."
優點： "Departure was right on time. Arrival was right on time"
缺點： "Flight was a bit bouncy! Only got a free drink, no free snacks like pretzels or something."
優點： "Not certain the type of aircraft used for the flight from Orlando to Toronto, but it had more leg room and more comfortable seats that the flight to Orlando which was on an Airbus. The seats were a wee bit wider and the extra few inches of leg room made the difference between a completely unbearable flight and one that was "poor." (See comments about the crowding and heat.)"
缺點： "We were returning after a cruise, spent part of the day on a shore excursion before being dropped off at the airport 5 hours before our flight. There was no rep at the check-in counter until 3 hours before the flight which meant we had to sit in the terminal for two hours. If they could have had one rep on duty to check in early arrivals, we could have proceeded through security and spent time in the MCO Lounge which would have been more comfortable than the terminal. Once their check-in counter opened it took about 2 hours to clear that and security. Once on board the sold out flight, we were told it was too cold in the front of the plane; while in the back it was baking. For a flight departing Florida, I would expect the airline to have A/C running before we boarded."
優點： "No snacks but love flying with Air Canada. Hope it continues."
缺點： "Have to bring my own snack."
優點： "Crew was professional. Plane was clean"
缺點： "Uncomfortable seats. Very cramped and I am only 5'2""
優點： "Everyone was very pleasurable"
優點： "good communication from pilots on delays. Good boarding process."
缺點： "Light didn't work, food not available on menu, beer was warm. charged incorrectly for trio meal. flight was a little late"
缺點： "Flight was delayed an hour with no updates. Luggage pick up was slow"
優點： "Crew's smiles and helpful"
缺點： "Very small seats"
優點： "Flight was early"
缺點： "Drink serve very slowly not that it is important"
優點： "Flight wasn't full so could spread out a bit"
缺點： "No entertainment unless you had your own device"
優點： "I thought the crew was friendly."
缺點： "The seats were incredibly small and uncomfortable. No snacks were offered."
優點： "The flight crew was very nice."
缺點： "In flight entertainment sucked."
缺點： "No complimentary snacks and all available food extremely expensive. Would not use this airline again if others were an option."
優點： "Movies were great."
缺點： "Having to pay extra for a window or an aisle seat."
缺點： "Trying to take off twice and warning lights came on. We had to sit in the plane for an extra 1.5hrs and an additional hour in the terminal. Third time was a charm"
優點： "Boarding early"
缺點： "Leg room was not good"
優點： "Prompt, courteous staff, clean ."
缺點： "Don't love having to watch movie on a phone. Would prefer screens on plane."
優點： "flight crew were professional, polite, well groomed and personable."
缺點： "plane was dirty"
優點： "The crew in Orlando was efficient and kind to waiting passengers. We were boarded and in the air in record time. Surprisingly, my baggage was unloaded in Toronto in record time. I would hope that that it always the case."
優點： "Premium Plus seating"
缺點： "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
缺點： "I wish the WiFi worked better and did not break down."
缺點： "The flight was delayed 4 hours. Not fun."
缺點： "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
缺點： "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
優點： "The crew was great despite the delay."
缺點： "Sits not suitable for long distance travel"
優點： "That I made it to my destination."
缺點： "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
優點： "The flight was on time... that is about all..."
缺點： "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
優點： "On time departure and arrival. Bags arrived"
缺點： "No leg room, crowded, warm"
缺點： "Seats that are too small for a 6 foot male. No leg room."
優點： "All flights were on time or early and luggage made it to final destination with me."
缺點： "Nothing. Crew was great, planes were clean and had plenty of entertainment."
缺點： "The tv in front of us was not working and neither was the WiFi on our phones"
缺點： "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
優點： "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
缺點： "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
缺點： "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
缺點： "United is one of two major carriers that flies into my airport. I wish I wasn’t stuck with choosing them because 75% of the time that I fly with them I’m often delayed. Last night I didn’t get home until 12:30am because of constant delays and this is a recurring issue with United. Their reliability is incredibly poor."
優點： "Direct flight on time. The gate person help us with seat assignments."
缺點： "All the charges."
缺點： "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
缺點： "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
缺點： "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
缺點： "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
缺點： "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
優點： "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
缺點： "I would not have made connector in Houston due to delay"
優點： "The flight was on time."
優點： "The boarding was fast"
缺點： "The seats were too crowded and not comfortable even for only 3 hours flight."
缺點： "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
優點： "Seats were comfortable in exit row."
缺點： "Flight sat on runway for over an hour."
優點： "The captain landed us safely"
缺點： "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
優點： "The seat nice and comfortable"
缺點： "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
缺點： "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
優點： "Movies on personal device"
缺點： "Almost two hours late"
缺點： "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
缺點： "Flight attendant moved me to the back of the plane even though I got on the plane when boarding closed. There was an empty row in the front so there's no reason to move to the back just because that's my seat."
優點： "Great crew. On time. Very polite."
缺點： "Small seats. Tight."
優點： "Plane was very comfortable. I was able to take a good nap."
缺點： "After boarding we had to wait for an hour before we could take off because of a mechanical problem."
優點： "Many movies to choose from that are relevant."
缺點： "Crew members moved very slow when getting drinks."