優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "Chair isn’t comfortable."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
缺點： "Food and entertainment could better"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
優點： "Crews are friendly"
缺點： "Need more food"
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
缺點： "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "The stewardesses were kind and courteous, attending to every need with a smile."
缺點： "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "The food, choices of entertainment, and the crew"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Everything the whole team was great."
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "The time is on time ."
優點： "Shortest duration"
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點： "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
優點： "Food & Entertainment"
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "I feel like home"
缺點： "The crew smail"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
優點： "Crew was great! Friendly"
缺點： "Monitors for in flight entertainment didn’t work."
缺點： "No wifi"
缺點： "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
缺點： "A lot of turbulence"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Not much"
缺點： "Being on time. Trapped in plane for 2 hours"
優點： "no very poor , terrible plans and plane service"
缺點： "better aircraft, better trained staff from delta service in tei cities wonderful fred"
優點： "Crew very nice."
缺點： "Better food"
優點： "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
缺點： "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
缺點： "Best option across the pond"
缺點： "Best option across the pond, amazing upgrade prices"
缺點： "Crew unfriendly."
優點： "Clean Washrooms"
缺點： "N A"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "Food was so good. Crew was also very nice."
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "Service by crew. I was flying economy but it was par to business class."
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
缺點： "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
缺點： "Departure delayed by 1hr30"
缺點： "No issues at all"
缺點： "Our brand new stroller was damaged on our flight."
優點： "The crew was amazing"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Put in early flight"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
優點： "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
缺點： "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"
優點： "Everyone was great!"
優點： "The Updated Delta Airline A320 Airbus Inside & Out"
優點： "On time"
缺點： "Cramped not much leg room"
缺點： "Entertainment system wasn’t working"
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "Comfortable seat."
優點： "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
缺點： "Late flight attendants"
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "On time"
缺點： "No food, comfort, space, entertainment"
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "Everything was perfect and most of all ON TIME Thank you Delta!"
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."
優點： "Very nice airplane and pleasant crew"
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
缺點： "The plane was very hot"
優點： "The crew"
缺點： "Seat comfort"
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Quick flight"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "Light snack and complementary wine"
優點： "Friendly staff"
缺點： "Leg room"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Good services!"
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "Left ontime and service was excellent."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Great service"
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
缺點： "They stole my money"
優點： "The food was excelent"
缺點： "I have to pay to pay a little more confort"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "Good multi media access and content"
缺點： "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Food and drink service"
缺點： "Boarding pass facility"
缺點： "I slept didn't have snack offered and no entertainment"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Upbeat and attentive crew"
缺點： "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
缺點： "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
缺點： "It was three hour deley in Newark Airport because the plain didn't arrive on time."
缺點： "Cramped, not enough room for carry-ons"
優點： "I was put in a hotel. That is the only positive... literally the only positive."
缺點： "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
優點： "fast take off and good service."
優點： "The flight is on time.... the food is good.... the service is excellent...."
缺點： "Lack of snacks..."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Slightly delayed for slow baggage handling at gate"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Bumped from two flights due to weather and delayed due to pilots coming in late"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Air lines can't keep a schedule."
優點： "The plane arrived safely in Newark"
缺點： "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
優點： "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"
缺點： "5 hr delay"
優點： "The space in my seat feels bigger than other airlines"
缺點： "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "everything was good"
優點： "Wheelchair service was so helpful for my mother."
缺點： "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
優點： "Fight was on time. Crew very pleasant. No complaints"
缺點： "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
優點： "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
優點： "Went as expected"
優點： "There was absolutely nothing to like about this trip."
缺點： "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
優點： "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
優點： "Nothing good at all"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew were friendly. Got us in early (efficent)."
缺點： "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
優點： "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
優點： "leg room was not too bad"
缺點： "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
缺點： "Flight before delayed 5 hours. Bad snack, expressive food"
優點： "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
缺點： "Plane was tiny and claustrophobic"
優點： "Cheap tickets"
缺點： "Seating is uncomfortable, everything costs money, takes a long time"
優點： "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
缺點： "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
優點： "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
優點： "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
優點： "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
缺點： "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
優點： "The timely fashion that the process took to complete, traveling was good and easy that day!"
優點： "Absolutely Nothing!"
缺點： "The whole nightmare of flying on United worst travel ever. never again"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."