I will choose ANA again. Excellent Service
There was a little delay in the boarding
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
優點： "The entertainment options were great, the food was great, the staff was friendly and helpful."
缺點： "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "Crew was good"
缺點： "The way they board"
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "A taste of Japan food."
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "The stewardesses were kind and courteous, attending to every need with a smile."
缺點： "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
優點： "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
缺點： "Not enough space to put my luggages"
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Food & Entertainment"
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The leg space of the plane"
缺點： "Some crew hard to understand they English"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very nice flight attendants"
缺點： "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
優點： "Great star wars vessel. Very attentive staffs and flight attendants."
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
缺點： "VGML food was not good. Needs significant changes"
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
I paid to upgrade my seating and was put in a center seat in main cabin…. No refund
The amount of issues we had with traveling with Delta and gate agents was insane. We've never had this many issues with Delta, flights, luggage, and lack of customer support from the agents. However, the flight attendants on the flight were amazing and as kind as could be.
Our for delayed an extra hour
缺點： "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
缺點： "Nothing that I can think of at the moment"
優點： "Smooth and fast."
缺點： "Headphones should be free. Also some free food would be nice."
優點： "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
缺點： "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
缺點： "It was FREEZING throughout the entire flight. Freezing. No blankets. Missed having screen in seat but was able to start a movie on my phone so it was fine."
優點： "Easy boarding"
缺點： "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
優點： "The Airbus was so futuristic. If you can make it more futuristic, even better."
缺點： "I didn't like that I had to put my bag under when there was plenty of room overhead."
優點： "Crew really was cheerful and happy"
優點： "Nice new seats"
缺點： "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
缺點： "At least free water"
缺點： "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
缺點： "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
優點： "Crew was amazing! Entertainment options were great"
缺點： "Need more than 1 option for breakfast"
優點： "On time"
缺點： "Seats did not recline"
缺點： "No chicken sandwich."
優點： "On time"
缺點： "No food, comfort, space, entertainment"
優點： "Crew was very good I would say that 5"
缺點： "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
優點： "Zones are more delineated."
缺點： "People were obviously cutting in line and edging up before their zones were called."
優點： "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
優點： "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
缺點： "Its a 3.5 hr flight. No charging outlets available. Food options very limited by the time they got to me, row 26. No in -seat entertainment screen. Hard seats."
優點： "i fell asleep until we arrive to STL."
優點： "great flight free movie going down"
缺點： "no free movie/tv coming back"
優點： "Friendly staff"
缺點： "Crowded waiting area and plane. Awful on plane!"
優點： "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
缺點： "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
優點： "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
優點： "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
優點： "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
缺點： "No assistance in helping us get to our destination"
優點： "Clean plane, friendly staff and timely departure."
缺點： "Waiting to get off the plane. Other customers moving too slow"
優點： "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
缺點： "Snacks are small, but delicious cookies."
優點： "Good seat"
缺點： "Delayed by 1 hr"
優點： "I was bowled over to learn in flight that the lowly steerage (economy) passengers--and everyone else had a selection of 3 complimentary meals! Who does that any more! Unfortunately, the only vegan option ran out just before my seat, but I was still amazed and pleased....and have ordered a vegan meal in advance for my next flight. Incredible! Plus, plenty of room for bags, good video selections, and power at all seats. I love Delta and will fly them more often!"
缺點： "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
優點： "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
缺點： "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
缺點： "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."
優點： "I was comfortable in my seat, with the pilot and the stewardesses."
缺點： "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
優點： "Flight was on time and left and arrived on time."
缺點： "Should offer headphones for free."
優點： "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
缺點： "See above"
優點： "Laura, who checked us in was extraordinarily great."
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
優點： "Staff are friendly"
缺點： "No leg room compared with JetBlue; few free snacks"
First leg of the flight was delayed by 2 1/2 hours with very little communication. We scrambled trying to talk to airline people at the airport about our connecting flight and received all different answers and no help. We ended up at our destination almost five hours when we were supposed to arrive. We ended up missing an afternoon that was already paid for due to the delays.
Missed the flight due to crew inefficiency
rerouted and delayed !! praying I get my bags !!
Delayed 2+ hours, missed connecting flight
缺點： "Plane should have been clean due to Covid rules, but was not."
優點： "On time departure."
缺點： "Aircraft condition is very poor. Inoperable inflight internet."
優點： "The price of the ticket was great."
缺點： "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical."
缺點： "Late with a bs explanation. Nasty flight attendant"
優點： "Left on time, arrived early!"
缺點： "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."
優點： "Our flight attendant was very polite and with a great attitude."
缺點： "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
缺點： "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
優點： "The crew made the best situation"
缺點： "Not loose my luggage Not change my seat from first class to coach"
缺點： "just the food options were not that good. all other things were ok."
優點： "Fast and professional"
缺點： "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
優點： "Crew was extremely helpful."
缺點： "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
缺點： "Flight was cancelled and there were zero accommodations"
缺點： "crew attitude was not upto par with Southwest"
優點： "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
缺點： "Food was bland. Flight was delayed almost two hours."
優點： "The fact that they re-booked without me having to contact customer service."
缺點： "The connecting flight was cancelled while boarding was in progress at the start of the journey."
優點： "Friendly crew, and my wife and I were lucky to have empty seats next to us."
缺點： "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
優點： "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
缺點： "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
缺點： "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
缺點： "Took off late and arrived late. Took15 minutes to taxi to gate"
優點： "Crew nice"
缺點： "Legroom terrible"
優點： "Thankful for the pilot... He got us to Charlotte alive."
缺點： "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
缺點： "It was nice. And boarding was good too."
優點： "Speedy boarding, friendly crew."
缺點： "Seats are definitely cramped."
缺點： "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
優點： "I like the fact we got to Dayton 20 minutes early!"
缺點： "I don't like the fact that we don't have access to the overhead"
缺點： "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
缺點： "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
缺點： "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
缺點： "delayed and missed connecting flight"
優點： "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
缺點： "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."
缺點： "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
缺點： "The leg room for seats were horrible especially anyone passed 5 ft 7in."
優點： "Nice crew"
缺點： "Old aircraft with issues"
優點： "Ground delay but we still got there in time and I made a close connectionshort flight"
優點： "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
缺點： "Nothing was bad overall. It was a very nice flight"
優點： "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
缺點： "Just another flight where everyone is packed in like Sardines."
缺點： "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Smooth sailing...no delays, no cancellation. Everything went smoothly. Seating still cramped and no real food except what's available at airport vendors. Crew was efficient but not overly friendly.
Have global access. Was directed down the line there but nobody working TSA. Had to them cut into economy line. Why pay for something if you can not get it at the airport
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Upbeat and attentive crew"
缺點： "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
優點： "Crew was really friendly."
缺點： "WiFiwas not functioning. They ran out of food. Boarding was delayed."
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
缺點： "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
優點： "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
缺點： "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
缺點： "Cramped, not enough room for carry-ons"
優點： "I was put in a hotel. That is the only positive... literally the only positive."
缺點： "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
優點： "fast take off and good service."
優點： "The flight is on time.... the food is good.... the service is excellent...."
缺點： "Lack of snacks..."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Slightly delayed for slow baggage handling at gate"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Bumped from two flights due to weather and delayed due to pilots coming in late"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Air lines can't keep a schedule."
優點： "The plane arrived safely in Newark"
缺點： "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
優點： "The space in my seat feels bigger than other airlines"
缺點： "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "everything was good"
優點： "Wheelchair service was so helpful for my mother."
缺點： "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
優點： "Fight was on time. Crew very pleasant. No complaints"
缺點： "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
優點： "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
優點： "There was absolutely nothing to like about this trip."
缺點： "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
優點： "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
優點： "Nothing good at all"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew were friendly. Got us in early (efficent)."
缺點： "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
優點： "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
優點： "leg room was not too bad"
缺點： "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
缺點： "Flight before delayed 5 hours. Bad snack, expressive food"
優點： "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
缺點： "Plane was tiny and claustrophobic"
優點： "Cheap tickets"
缺點： "Seating is uncomfortable, everything costs money, takes a long time"
優點： "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
缺點： "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
優點： "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
優點： "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
優點： "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
缺點： "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
優點： "The timely fashion that the process took to complete, traveling was good and easy that day!"