優點： "Upbeat and attentive crew"
缺點： "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Crew was really friendly."
缺點： "WiFiwas not functioning. They ran out of food. Boarding was delayed."
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
缺點： "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
缺點： "It was three hour deley in Newark Airport because the plain didn't arrive on time."
缺點： "Cramped, not enough room for carry-ons"
優點： "I was put in a hotel. That is the only positive... literally the only positive."
缺點： "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
優點： "fast take off and good service."
優點： "The flight is on time.... the food is good.... the service is excellent...."
缺點： "Lack of snacks..."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Slightly delayed for slow baggage handling at gate"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Bumped from two flights due to weather and delayed due to pilots coming in late"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Air lines can't keep a schedule."
優點： "The plane arrived safely in Newark"
缺點： "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
優點： "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"
缺點： "5 hr delay"
優點： "The space in my seat feels bigger than other airlines"
缺點： "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "everything was good"
優點： "Wheelchair service was so helpful for my mother."
缺點： "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
優點： "Fight was on time. Crew very pleasant. No complaints"
缺點： "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
優點： "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
優點： "Went as expected"
優點： "There was absolutely nothing to like about this trip."
缺點： "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
優點： "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
優點： "Nothing good at all"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew were friendly. Got us in early (efficent)."
缺點： "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
優點： "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
優點： "leg room was not too bad"
缺點： "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
缺點： "Flight before delayed 5 hours. Bad snack, expressive food"
優點： "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
缺點： "Plane was tiny and claustrophobic"
優點： "Cheap tickets"
缺點： "Seating is uncomfortable, everything costs money, takes a long time"
優點： "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
缺點： "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
優點： "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
優點： "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
優點： "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
缺點： "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
優點： "The timely fashion that the process took to complete, traveling was good and easy that day!"
優點： "Absolutely Nothing!"
缺點： "The whole nightmare of flying on United worst travel ever. never again"
豁免更改費用。 搜尋奧爾巴尼飛往台北 臺灣桃園國際機場的彈性機票