No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
Highly efficient and great service
Most of my selected seats were changed to seats I did not want.
缺點： "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
優點： "The seat was comfortable, the food was delicious and the aircraft was clean."
缺點： "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
缺點： "Connection time at Narita is too long"
優點： "Love everything"
缺點： "Boarding took forever and flight was delayed"
優點： "The crew amazing. Food was great"
缺點： "JAL LAX Ground staff. Not helpful."
優點： "The crews were very kind and helpful."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Service was excellent and seats were comfortable."
優點： "Good service. Flight went off without a problem."
優點： "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
缺點： "Not applicable"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Riding on the 787 was superb."
優點： "The staff were awesome. The facilities were good."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Great meal compared to other local airlines. Comfortable."
優點： "Cabin staff. Special meal. Cleanliness."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Food & entertainment"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The service on this flight was excellent.First class service in the economy section."
優點： "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
缺點： "Nothing! No complaints here"
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
缺點： "Same thing as above"
優點： "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
缺點： "The space is really tiny. The screen also tiny."
優點： "Crew was friendly, eager to help. Flight arrived on time."
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
缺點： "On time and comfortable"
優點： "Time is good."
缺點： "With long flight these two are a must ! Food is very limited and needs to have more movies."
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "Well maintained plane, nice staff and over very comfortable."
缺點： "The wifi worked only 1 hr of the 3 hrs I bought"
缺點： "Add a low carb meal option"
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
缺點： "Not much"
優點： "Crew was good"
缺點： "The way they board"
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
優點： "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Good service"
缺點： "baggage was broken."
優點： "The staff is very nice."
缺點： "The exonomy seats."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
缺點： "The seat in this airplane was downright uncomfortable."
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Everything excellent"
缺點： "Food needs improvement"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very comfortable plane and excellent service."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Polite attendants"
缺點： "small leg room......"
優點： "The stewardesses were always smiling and very engaging!"
優點： "very comfy, great ground handling crew"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "It was an awesome flight, very nice and great service,"
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "Everyone is super nice."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Upgraded to better seating room without request!"
優點： "Crew were great"
缺點： "More food option"
缺點： "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."
優點： "The price was right. We arrived on time."
缺點： "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
缺點： "Flight delays is never appreciated."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Seats are comfy"
缺點： "Food is the worst out of many other airlines"
優點： "Quality of food was good"
優點： "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
缺點： "Better food options. There was reduced options due to strike, but the food quality was not good."
優點： "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
缺點： "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
缺點： "I can’t think of anything"
優點： "Crew is very friendly! And overall plane was clean."
缺點： "Better control of rude/upsetting passengers around."
優點： "Checked and arranged seating accordingly."
缺點： "Crews could've been more friendlier and accommodating."
優點： "Comfortable and excellent hospitality."
缺點： "Food needs to be improved. Other than that excellent travel experience."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
優點： "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
優點： "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
優點： "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
優點： "Great friendly and efficient service! Very lovely hostesses"
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
優點： "Veggie food delicious"
優點： "Everything is perfect"
優點： "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
缺點： "We like every thing about Evaair"
缺點： "the boarding was a mess because there are two very close schedules in 12am"
優點： "Fantastic cabin crew as always with Eva air"
缺點： "Uncomfortable tight narrow seats"
缺點： "The flight has too much turbulences."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
缺點： "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
優點： "The seats,movies and food"
優點： "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
缺點： "Entertainment choices were too few, and there were only a few newly released movies."
優點： "Staff was very helpful. They went above and beyond."
缺點： "the food was a shame"
優點： "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
缺點： "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
Food quality/ taste used to better. The chicken was bland and dry.
Comfort and space in Business Class. Also the food and wine selection was excellent
seats in business class not confortable although staff are very cooprative and friendly with passengers .
優點： "The crew was very patient. The foid was very good"
缺點： "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Overall good experience."
缺點： "If could have got seats of our choice."
優點： "The crew was on point and did there jobs well."
缺點： "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
優點： "Missed connection"
缺點： "Try to be on time"
缺點： "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Professional staff"
缺點： "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
優點： "Outstanding and very helpful service"
優點： "Landed safely"
缺點： "Screen didn’t always work"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
缺點： "Everything was good"
優點： "Jumbo jet plane was fantastic."
缺點： "None for now"
缺點： "I cant cause im still at quantos waiting for them to find my god damn bags!"
優點： "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
優點： "The space in the 380"
優點： "The pre-boarding, courtesy extended, everything was good. No complaints."
缺點： "The long hop because of my age"
優點： "All of the above"
缺點： "Nothing that i didn't like"
優點： "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
缺點： "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
缺點： "Breakfast could have been a bit better"
優點： "Quality airline -new and clean plane with good seats and AV set up"
缺點： "length of flight...."
優點： "I always prefer this airline to so many others. It’s definitely more organized, good selection of movies, more leg room for a long flight which is great. The food was mediocre"
缺點： "Movies Leg room Breakfast"
優點： "Almost everything !"
缺點： "Had to go and find a steward at one point to find out where my coffee had gone to."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Best food on a plane I have had yet"
缺點： "No hotel accommodation given by Emirate"
優點： "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
缺點： "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"
優點： "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
缺點： "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
優點： "Crew were lovely very friendly and helpful"
缺點： "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
優點： "Over all all was great"
優點： "Entertainment system is good"
缺點： "Comfort. Cramped and crowded. Crew doesn't enjoy their job."
優點： "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
缺點： "The food served.it should at least contains south Indian food .generally it's OK."
優點： "Everything was great. I didn't want to get off the plane."
優點： "Great airlines, no issues. Everything was great and outstanding."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "organization ans timely process on the check in counter on forward"
缺點： "the gate announcements not very clear."
優點： "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
缺點： "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
優點： "Good service food was okay for a short trip"
缺點： "No comments"
優點： "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
缺點： "Hard to ask for more spacious seating but I will."
優點： "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
缺點： "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
優點： "The seat supper comfort and landing very smooth"
優點： "Crew was very accomedating and friendly"
缺點： "Good news they have a MENU for the people"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
缺點： "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
缺點： "Couldn’t fault anything"
優點： "Like the seats, in flight entertainment and in flight staff are friendly."
缺點： "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
優點： "The flight was fine. Everything went smoothly."
缺點： "I was not allowed to recline my seat because the person behind me did not want me to recline."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
缺點： "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
缺點： "Smell was so bad during flight"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
缺點： "Totally cramped in."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Entertainment device is updated and good"
缺點： "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "Everything was a joke to a West standard"
缺點： "Lack of movie selection"
優點： "Over all a good flight experience. Would use them again"
優點： "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."
缺點： "Food selection could better. Also hotter (warmed Or cooked more)"
優點： "Everything went fine"
缺點： "None. Business is good!"
優點： "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"