The bag drop off line was very long and slow. Could have had more crew for bag drop off
缺點： "Food and entertainment"
優點： "Great crew and very good legroom."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "The crew was excellent!"
優點： "Crew was friendly food was great, flight was safe."
缺點： "More room"
優點： "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
缺點： "Wider range of films"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "great service. my kids loved the special treatment!"
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
缺點： "would not accept my confirm check in on line"
缺點： "Food and entertainment were not offered so I can’t rate them."
優點： "The amount of times i was fed"
缺點： "My seat. I wanted to upgrade and they said no, but it wasn't full"
優點： "Had a smooth flight"
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "Everyone was very nice."
缺點： "The food was a little odd but that might just have been Korean food."
優點： "Very helpful crew. Good leg room"
缺點： "Entertainment system did not work, so I was moved to another seat."
缺點： "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
優點： "The staff is friendly and helpful"
缺點： "There wasnt anything i didnt like for this flight"
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
缺點： "I would like to have a vegetarion menu option"
優點： "Cleanliness and professional crew."
優點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
缺點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
優點： "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
缺點： "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
優點： "Service was great"
缺點： "Cleanliness - not as clean as outgoing flight"
優點： "Clean, comfortable and professional."
優點： "Food not too bad, plenty of beverages."
缺點： "Nothing not to like."
優點： "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
優點： "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點： "I was very pleased with the service and the level of comfort."
缺點： "Excellent service and constant food/beverages."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
缺點： "Uncomfortable seats"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "Good experince. Crew was fantastic."
缺點： "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
缺點： "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
優點： "Staff, food, flight.. everything was great."
優點： "I had a great flight."
There is no food served, even snack or water they did not offer...but everything is good & ok
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
On time schedule, courteous staff, good food, smooth flight because of good pilot, no air turbulence. I highly recommend Japan Airlines
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "The crew was amazing"
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "Crew was amazing, food was great."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Nothing. This company deserves its reputation for excellence."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Food was good. Good leg room. Smooth flight."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
缺點： "The food and drinks were sub-par"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "Once again the service from the flight attendants was perfect."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
缺點： "Sorry, my seat really uncomfortable..."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Loved the customer service. Thank you Delta!!!
Nothing; it was a great experience. I really enjoyed the pleasant staff and being able to watch movies onboard.
Loved it! Thank you Delta for your service!
All was well on this flight.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Flight was overbooked and we didn’t leave on time.
優點： "Super friendly and helpful with connections."
缺點： "The music on the plane was a bit much. Lol"
優點： "The crew was very courteous and friendly"
缺點： "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
缺點： "Baggage was extremely delayed. Boarding and take off were delayed too"
優點： "Thanks for the monitors."
缺點： "The crew seems tired."
優點： "Crew attentive and helpful"
優點： "The crew was communicative and courteous."
缺點： "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
缺點： "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
缺點： "The seats were really tight between the rows. The space between the seats on the same row were typical."
優點： "Yeah...spacious leg rooms."
缺點： "Too bumpy landing at Jackson."
缺點： "Everything was excellent."
缺點： "Slight delay of flight"
優點： "the crew was excellent the boarding was satisfactory"
缺點： "everything was from satisfactory to excellent"
優點： "It was ok"
缺點： "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
缺點： "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
優點： "codeshare by China Southern"
缺點： "codeshare by China Southern"
缺點： "Cabin was too hot!!!!"
缺點： "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
優點： "Friendliness of flight attendants"
缺點： "I wasn't awake long enough to find fault"
優點： "On time arrival"
優點： "early take off and early landing"
缺點： "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
缺點： "Too many turbulences !!!"
優點： "Everything was in order"
缺點： "None really"
優點： "Customer service was great"
缺點： "They change schedule day before we flight, the change schedule 2 time while were flighting"
優點： "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
缺點： "The staff"
優點： "Crew was the best!"
缺點： "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
缺點： "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
優點： "The friendliness of the staff and movie choices"
缺點： "Seat space"
缺點： "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
優點： "The flight left on time and landed earlier than anticipated"
缺點： "The seats were narrow and very upright"
優點： "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
優點： "Flight was very comfortable and had a lot of space to move around"
缺點： "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
優點： "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
缺點： "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
優點： "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
缺點： "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
缺點： "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
優點： "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
缺點： "Dealing with West Jet to refund a mistake on the ticket purchase."
缺點： "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
優點： "Ability to change planes with a 30 minute layover."