優點： "Typical flight and all went well."
優點： "crew amazing"
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
缺點： "No additional comment"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Very comfortable and nice atmosphere"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "Never problems with JAL"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "Everything was excellent no complaints"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Flight attendants provided high standard of service and courteous."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Everything was great!"
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "I got an upgrade!"
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
缺點： "More water, more comfortable seats"
優點： "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
缺點： "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
優點： "the food and the business seat is very good."
缺點： "the entertainment must be update more."
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "A comfortable flight, with fine service."
缺點： "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "Service and food was good."
優點： "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點： "Friendly crew, good movie selection, USB port."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "Everyone was very nice."
缺點： "The food was a little odd but that might just have been Korean food."
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
缺點： "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
優點： "Once we were on board. the service was good"
缺點： "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
缺點： "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
優點： "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
缺點： "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
缺點： "Delayed for 2 hours. Otherwise staff and service was good"
缺點： "I would like to have a vegetarion menu option"
優點： "Attentive service, very detail oriented to avoid any mistakes for the traveler"
優點： "First class was super comfortable!"
缺點： "If there was eggs with the breakfast"
缺點： "The food was ok"
優點： "Great flight great crew"
缺點： "Food was very poor. No snacks."
優點： "Quality, professional service, beautiful smiles."
缺點： "WiFi connection.."
缺點： "If I had gotten the seats I picked."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
缺點： "I’m sure you do the best you can."
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Very attentive staff, great flight!"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
優點： "Smooth flight, friendly staff."
缺點： "Update to inflight services, a little outdated and would like to see more selection."
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "Small in flight meal. So convenient and yummy"
優點： "The service was great. The attendants were very polite and attentive."
缺點： "The free movie selection was not what I expected."
缺點： "Nothing!! They were top notch in my book!!!"
優點： "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
缺點： "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
優點： "Complimentary wine"
缺點： "No Individual TV"
優點： "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
缺點： "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
缺點： "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
優點： "I loved the hospitality of the crew!! Very pleasant."
缺點： "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
缺點： "Their claim to be the only airline still serving a meal is very "thin". We got a tiny cup of fruit and a biscuit with a piece of cheese melted on it. That was tasteless and very hard to eat. The one cup of juice (that was mostly ice) was barely enough to wash it down. Also, my disabled wife was not allowed to have the bulkhead seat because it had previously been assigned to a completely healthy child and mother. there should be some kind of priority system for those seats."
優點： "Smooth flight, clean aircraft"
缺點： "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
缺點： "Flight delayed for 17 hours"
優點： "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
優點： "The seats are a bit more spacious than other airlines. The headrests fold to cradle the head so you can nap and not get a cramp int eh neck. Why dont all airlines have those?!"
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
優點： "Staff was very nice. plane was clean. We left on time."
缺點： "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
優點： "Helpful, friendly and informative; free breakfast;"
缺點： "Would be nice to get one free movie with long flight."
缺點： "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
優點： "Everyone was very friendly. The offered food, drinks and entertainment without charging as an extra."
優點： "Nothing really."
缺點： "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
優點： "The flight agreements were very friendly and attentive."
缺點： "Nothing, it was a perfect flight."
優點： "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
缺點： "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
缺點： "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
優點： "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
優點： "Some staff were pretty rude and it was on both flights, which was surprising."
缺點： "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
缺點： "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
優點： "Friendly service x"
缺點： "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"