每天清潔，並在 奧克蘭（加州）飛往 台北的機艙內安裝HEPA高效濾網
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
缺點： "Kiosk, bag service, One World Integration"
缺點： "Cabin crews need to learn how to smile."
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "JAL flights to LAX are always great. Good food too."
優點： "Overall is good :)"
優點： "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
缺點： "No AC"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "No major disasters, comfortable seats, on time."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "The flight was smooth and the seating was comfortable."
缺點： "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "leg space was better than with other companies"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "The hospitality of the crew"
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
缺點： "Could not enjoy the music and NHK news on the plane."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "Great value ,excellent and friendly service."
優點： "Overall flight journey is better."
缺點： "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
優點： "Short flight"
缺點： "Dont have lots of option on movie"
優點： "Very clean and polite flight crew."
缺點： "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
優點： "Economy seating leg room is better than US domestic airlines."
優點： "Everything except switching flights in Seoul."
缺點： "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
缺點： "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
優點： "Beautiful plane"
優點： "The service is great. The food good. The seats are standard sleeper seats, so also good."
缺點： "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
優點： "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
缺點： "food bad, poor selection"
優點： "extra leg room was great"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
優點： "Loved it!"
優點： "food selection & crew courtesy"
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
優點： "Polite and courteous crew. Good movies on the flight back."
缺點： "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Great leg room and wonderful flight staff. Coffee was excellent."
缺點： "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
優點： "upgrade the food quality"
優點： "Spacious for economy."
缺點： "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
優點： "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
缺點： "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
缺點： "Terrible service. Old plane."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
缺點： "special meals especially Hindu meals non vegetarian"
缺點： "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
缺點： "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
優點： "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
優點： "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
缺點： "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
優點： "The flight staff is always a pleasure to fly with."
優點： "Services, and the large comfortable plane."
缺點： "Long flight"
優點： "Same as acove."
缺點： "Same as above."
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Food Comfort in seatting"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "They are good. Nice short flight to Asia. Good selection on food and entertainment. Overall will fly with Korean air again :)"
缺點： "Had some delayed issues in Korean to BKK. But still decent overall"
缺點： "My infotainment system is not working so in my 13 hours of flight. I am sitting and sleeping. That's it."
優點： "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
缺點： "From Seoul to Atlanta, it was weird that they woke everyone in business class up to serve a meal 5 hours before landing (6pm Seoul time, 4am Atlanta time.) The seats were outdated and are not comparable to other premium airlines."
優點： "The service was excellent. They accommodated all of our diet restrictions. I have never been fed so much, they would actually wake us up to feed us. My wife and I really enjoyed flying Korean Air and will do so again."
優點： "Flew many times before with Korean Airlines. Food and service are great. Overall a good experience."
缺點： "With a 14 hour flight, I thought there would be three small meals rather than two. Flight attendants were slow in asking for drink refills. My connecting flight was two hours late due to understaffing in Korea. This pushed back my arrival time, cutting into the next phase at the airport."
優點： "First class was super comfortable!"
缺點： "If there was eggs with the breakfast"
優點： "Quality, professional service, beautiful smiles."
缺點： "WiFi connection.."
缺點： "If I had gotten the seats I picked."
缺點： "I’m sure you do the best you can."
缺點： "Easier access to entertainment"
缺點： "Everything was great except entertainment. No tv or WiFi"
優點： "Nice new plane"
缺點： "No free entertainment even once you downloaded the app and food options would have been a nice touch"
優點： "Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too."
缺點： "Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time."
優點： "The crew was great. Super apologetic for the terrible delay"
缺點： "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
優點： "No layover"
優點： "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
缺點： "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
優點： "I liked how friendly the staff was, and how each seat had a USB port for charging devices, and the phone holders for watching things."
缺點： "How tight and uncomfortable the seats were, and how the circulation within the plane made me smell everyone and everything."
優點： "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
優點： "The staff has very kind and helpful. They provided a small meal and complimentary drinks."
缺點： "No entertainment. They have TVs set up, so the ability is thee. On a 5 1/2 hr flight, they should provide a movie etc."
優點： "Left on time arrived a little late because weather. It was windy"
優點： "Comfort seating"
缺點： "Plane left late and arrived late 7"
優點： "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
缺點： "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
優點： "Lousy food, why bother. Nice that they gave us a drink before we landed."
缺點： "Too narrow seats. On a5 hr flight it felt so uncomfortable"
優點： "The crew was friendly and helpful."
優點： "Loved the ease of boarding, the flight was on time, the crew were friendly and accommodating, the food was good and i was not as nervous as usual because the atmosphere was calm and welcoming."
缺點： "i spent money to upgrade our seating. The upgrade was supposed to include an entertainment package, that never materialized. We entertained ourselves but it was disappointing."
優點： "The seats were comfortable and the staff was friendly f"
優點： "Beverages and water, Snacks and a meal (with an adult beverage) All for FREE"
缺點： "I noticed one ladies chair in the front, her monitor wasn't holding up correctly."
優點： "very spacious legroom Friendly crew"
缺點： "Wished entertainment system was free like other airlines."
優點： "Crew were nice. Big plane with lots of overhead storage was helpful."
缺點： "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
缺點： "The most uncomfortable seats EVER! REALLY BAD!"
優點： "Small in flight meal. So convenient and yummy"
優點： "The service was great. The attendants were very polite and attentive."
缺點： "The free movie selection was not what I expected."
優點： "Hawaiian airline food is good"
缺點： "The airport and airline generally is very uncomfortable and there are no Hawaiian airlines hosts or hostesses to help out."
優點： "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
缺點： "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
優點： "Very friendly, fed us nice breakfast and snack later. Weee always offering water very nice of a flight. The free rum punch was a nice touch. Seats reclined nicely and ple t leg roomin coach"
優點： "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
缺點： "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
優點： "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
缺點： "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
缺點： "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
優點： "I loved the hospitality of the crew!! Very pleasant."
缺點： "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "Staff was very nice. plane was clean. We left on time."
缺點： "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
缺點： "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
缺點： "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
缺點： "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
優點： "Friendly service x"
缺點： "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
優點： "staff were great and friendly and helpful"
缺點： "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
優點： "Good schedule for snacks and lunch, staff really nice and efficient"
優點： "On time, ease of boarding w extra comfort seats, decent food , friendly service"."
缺點： "Food wasn't very good. But it was great to at least be offered something and the chips were awesome"
缺點： "More food Free headsets"
優點： "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
缺點： "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
優點： "How ferindly they where get on airplane and caring they where the hold time on the flight"
缺點： "They bathroom up front airplane should be first class and back airplane have there bathrooms"
缺點： "Broken monitor and seat"
缺點： "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
優點： "Great entertainment options, best in class"
缺點： "Earlier food service for more sleep"
優點： "New long haul service is a real improvement in quality"
優點： "Crew attentive and helpful"
優點： "Everything about Delta has been great. Especially the attitude of the staff"
優點： "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
缺點： "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
優點： "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
缺點： "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
優點： "On time departure and smooth landing"
缺點： "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
優點： "Seats are fine. Ordering system is up to date."
缺點： "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
優點： "Amazing crew!"
缺點： "Everything was excellent."
優點： "Open seat next to me. Free movies."
缺點： "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
優點： "The flight was actually ahead of time!"
優點： "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
優點： "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
缺點： "Best flight, security our always the downer in traveling."
缺點： "Did not serve the food we asked Limited choice of movies"
優點： "Short flight! Crew nice enough!"
缺點： "Boarding seemed slightly delayed"
優點： "Flight was great"
缺點： "The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?"
優點： "On Time. Nothing else to say,"
優點： "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
缺點： "See comments above."
優點： "Smooth travel and good service."
缺點： "Bad boarding area in SLC."
優點： "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
缺點： "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."
優點： "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
優點： "Time of the flight"
缺點： "Space in the plane"
優點： "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
缺點： "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
缺點： "Horribly uncomfortable on plane! Need more room!"
優點： "Customer service was great"
缺點： "They change schedule day before we flight, the change schedule 2 time while were flighting"
優點： "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
優點： "Good selection of movies/shows."
缺點： "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
缺點： "Flight was late by almost 2 hours!!!"
優點： "The organization, the shortening of the flight time."
缺點： "At the Orlando airport, the LACK OF SEATING BY the gate!"
缺點： "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
優點： "The flight left on time and landed earlier than anticipated"
缺點： "The seats were narrow and very upright"
缺點： "Seats were moved and I didn't sit with my traveling companion"
缺點： "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
優點： "Flight was very comfortable and had a lot of space to move around"
缺點： "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
優點： "The crew was polite and friendly"
缺點： "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
缺點： "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
缺點： "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
優點： "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
優點： "Snacks included bananas."
缺點： "Forced to gate check a bag that fit within the size constraints."
優點： "Crew professional and courteous"
缺點： "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
優點： "I liked the croissants they gave us."
缺點： "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
"Tv on the plain"
"The had more than one hour of delay"
缺點： "Maybe some water"
優點： "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
缺點： "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
優點： "45 minutes late departure"
優點： "Wonderful flight attendants and ground staff"
優點： "The crew was very attentive."
缺點： "There were no power ports on this flight."
優點： "The crew was friendly and the plane was comfortable and clean."
缺點： "Equipment delay"
缺點： "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
優點： "People were friendly"
缺點： "Broke arm off wheelchair"
優點： "Direct flight. Larger drink serving."
缺點： "Our seat row didn’t recline. Row in front of emergency exit."
優點： "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
缺點： "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
優點： "The crew was great"
缺點： "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
優點： "New entertainment system, and variety of selection. Plane cleanliness as condition."
缺點： "Seats are stiff and uncomfortable. Pretzels and only pretzels for snacks."
缺點： "Late departure. Sat on tarmac for 20 minutes"
優點： "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
缺點： "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
缺點： "Coach seating is too tight"
優點： "Good food, kind staff, free booze"
優點： "The crew was nice."
缺點： "The plane was from 1970 and I mean that. A 10 hour flight with only main cabin tvs, no wifi or outlets? Atleast hand out ipads. The food was also absolutely disgusting. I know it's airplane food, but what a horrible first impression to anyone coming over to the US for the first time and they eat BBQ chicken that tastes like dirt."
缺點： "Equipment malfunction at 11 pm is always really nice."
優點： "Cookie hehehh"
優點： "Nothing, boarding was effective"
缺點： "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
優點： "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
優點： "Staff was good"
缺點： "I thought we would fly British airways no American airline. Personal tv did not work"
缺點： "AA delayed flight 3 hours, overbooked, took 1 hour to board the plane with all passengers, another 45 minutes to prepare a gate at the destination airport and another 45 minutes to unload checked bags. Hesitant to fly with AA again."
優點： "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
缺點： "No priority boarding for people with babies and toddlers"
優點： "The food was good and the flight attendants were great."
缺點： "No personal entertainment, just the old TVS every 6-8 rows."
缺點： "They run out of food in Business Class. Service was the same as in coach."
優點： "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
優點： "Crew was very nice and attentive."
缺點： "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
優點： "That I got home safely"
缺點： "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
缺點： "Bad as above"
優點： "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
優點： "On time. Quick boarding."
優點： "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
優點： "The service was okay, they were polite."
缺點： "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."
優點： "The entertainment is modern and had a good mix of movies and music."
缺點： "It was crowded and and hot. I couldn't stand to go to the bathroom because the seat in front of me was leaned so far back."
缺點： "They were out of snacks. A little thing but got under my skin as unprofessional."
優點： "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
缺點： "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
優點： "comfortable seats"
缺點： "While boarding the plane an AA employee actually grabbed the 1/4 full gym bag out of my boyfriend's hands and said he had to check it (even though it had fit under his seat next to his backpack on our previous American Airlines flight). Boarded and saw there was still plenty of open overhead bin space. Had to wait 30 extra minutes at our destination to claim his unnecessarily checked bag. This is on top of poor customer service from the gate agents and a long delay on our outbound flight. Will not choose to fly American Airlines in the future"
優點： "Very efficient boarding, comfortable coach seats, good crew"
缺點： "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
優點： "Timeliness, and the cabin crew."
優點： "It was fine"
每天清潔，並在 奧克蘭（加州）飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 奧克蘭（加州）飛往 台北的機上會提供口罩
從 奧克蘭（加州）飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 奧克蘭（加州）飛往 台北的彈性機票