優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "33" seats"
優點： "Seat super comfy"
缺點： "All okay"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "The flight crew"
缺點： "More space"
缺點： "Flight attendants"
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "Best customer service"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
缺點： "The food was ok"
缺點： "Food was very poor. No snacks."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Very attentive staff, great flight!"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "Left on time arrived a little late because weather. It was windy"
優點： "Comfort seating"
缺點： "Plane left late and arrived late 7"
優點： "Loved the comfort of the seats and the in flight movies!"
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
缺點： "Too narrow seats. On a5 hr flight it felt so uncomfortable"
優點： "The crew was friendly and helpful."
缺點： "The boarding was not organize."
優點： "Smooth flight, friendly staff."
缺點： "Update to inflight services, a little outdated and would like to see more selection."
缺點： "The most uncomfortable seats EVER! REALLY BAD!"
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "Small in flight meal. So convenient and yummy"
優點： "The service was great. The attendants were very polite and attentive."
缺點： "The free movie selection was not what I expected."
優點： "Complimentary wine"
缺點： "No Individual TV"
優點： "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
缺點： "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
缺點： "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
優點： "I loved the hospitality of the crew!! Very pleasant."
缺點： "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
缺點： "Their claim to be the only airline still serving a meal is very "thin". We got a tiny cup of fruit and a biscuit with a piece of cheese melted on it. That was tasteless and very hard to eat. The one cup of juice (that was mostly ice) was barely enough to wash it down. Also, my disabled wife was not allowed to have the bulkhead seat because it had previously been assigned to a completely healthy child and mother. there should be some kind of priority system for those seats."
優點： "Smooth flight, clean aircraft"
缺點： "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
缺點： "Flight delayed for 17 hours"
優點： "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
優點： "The seats are a bit more spacious than other airlines. The headrests fold to cradle the head so you can nap and not get a cramp int eh neck. Why dont all airlines have those?!"
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
優點： "Staff was very nice. plane was clean. We left on time."
缺點： "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
優點： "Helpful, friendly and informative; free breakfast;"
缺點： "Would be nice to get one free movie with long flight."
缺點： "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
優點： "Everyone was very friendly. The offered food, drinks and entertainment without charging as an extra."
優點： "Nothing really."
缺點： "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
優點： "The flight agreements were very friendly and attentive."
缺點： "Nothing, it was a perfect flight."
優點： "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
缺點： "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
缺點： "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
優點： "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
優點： "Some staff were pretty rude and it was on both flights, which was surprising."
缺點： "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
缺點： "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
優點： "Friendly service x"
缺點： "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
缺點： "Klm is the best, even on a 40min they served small breakfast."
缺點： "It's KLM. What else do you need to know."
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
缺點： "When its rain we shouldn’t walk to the air plain"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Everything works and quick to get to destination."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
缺點： "Flight got cancelled"
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "KLM crew exceed our expectations"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "Delays, took my hand luggage into the hold,"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Quick flight"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "The service"
缺點： "The food."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "Our lougage did not arrive"
缺點： "Nothing special"
缺點： "Nothing special"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Good flight, very attentive crew."
優點： "Good flight, arriving well on time."
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"