優點： "Nothing :("
缺點： "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
優點： "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
缺點： "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
優點： "Smooth flight. Friendly crew."
優點： "In OKC the staff was amazing! When I got to denver it wasn’t very pleasant the boarding staff was rude! The person that assisted me with the wheel chair was so preoccupied with her phone we almost ran into people"
缺點： "Better assistance when you arrive to find your next flight"
缺點： "Sits not suitable for long distance travel"
缺點： "Air conditioning, I wanted an option for heat."
優點： "Love the wifi and free movies!!"
缺點： "To cramped. Only a 85 minute flight but my legs were cramping."
優點： "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
缺點： "I will forever hate airplane seats."
優點： "On time ,friendly employees"
缺點： "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Entertainment didn't work"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
優點： "The ease of using the app for my travel info."
優點： "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
缺點： "Seats are way harder than 10 other airlines I've flown in the last year"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
缺點： "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
優點： "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
缺點： "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
優點： "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
缺點： "Flight attendant was rude, my dog wasn't doing well."
優點： "I liked how accommodating the flight attendants were. The pilot flew great."
缺點： "Some spaces were tight. I'm a wide body builder."
優點： "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
缺點： "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
缺點： "FLIGHT FIVE HOURS LATE"
優點： "The staff was pleasant. You can sign up for text notifications in reference to flight information."
缺點： "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
優點： "Perfect all around and arrived 25 minutes early."
優點： "Getting there quickly."
缺點： "Of course it is so noisy. I reserved my seats and they strung us out from 8 to 20.. geeze.. lot of good that did."
優點： "Arrived on time, no luxury but great price."
缺點： "Smaller planes, but was expected for the value."
優點： "The stroopwafels are amazing."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
缺點： "There was not very much space for the legs! The seats were very close!"
優點： "I like how you update information on my email about my flight"
缺點： "I have no complaints everything was very good."
優點： "Flight was on time"
缺點： "Not enough leg room"
缺點： "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
優點： "Under booked flight was a plus!"
優點： "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
優點： "Britney from united okc went above and beyond to get me home!!!"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."