The staff were great, but they lost my luggage and my flight got delayed 6 hours.
We made great time and arrived early
Good flight. Landing a bit rough.
Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight.
Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.
優點： "Everything was awesome"
缺點： "Flight delay"
優點： "Everything was great."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
缺點： "4 hour delay for no reason! I’m never flying with American Airlines again!"
優點： "Flight attendant Louis was great. He was very nice and friendly. Calmed me down when I was nervous about turbulent. Great staff overall!"
缺點： "WiFi entertainment not working"
缺點： "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
優點： "Comfortable plane."
缺點： "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
優點： "Comfortable flight. 2"
缺點： "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
優點： "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
缺點： "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
缺點： "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
優點： "Variety of snacks and friendly service. Good entertainment selection."
缺點： "Signs for Finnair and AA were hard to find on departure."
優點： "Movies available."
缺點： "One segment had very Little leg room and a reclining seat in my lap."
優點： "I made it"
缺點： "I had to run for all its worth."
優點： "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
缺點： "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
優點： "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
缺點： "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
優點： "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
缺點： "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
優點： "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
缺點： "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
缺點： "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
優點： "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
優點： "No issues at all"
優點： "Wide seats"
缺點： "Mo food service"
優點： "The flight attendants were fantastic. They took great care of us the entire trip."
缺點： "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
缺點： "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
缺點： "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
優點： "Crew was nice"
缺點： "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
缺點： "Not able to check luggage all the way through"
優點： "Boarded on time, and was a quick flight."
缺點： "There were cabin pressure issues mid-flight that really hurt my head."
缺點： "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."
優點： "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
缺點： "Wish they offered water, but since it was short it made sense."
優點： "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
缺點： "Seat very close to side bulkhead.."
缺點： "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
優點： "Got me to destination, I slept the whole way."
缺點： "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
優點： "Their customer service sucks."
缺點： "Their customer service sucks."
優點： "Overall, it was a decent flight. Tucked way in the back, but no major issues."
缺點： "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."
優點： "The onboard crew was amazing. No problems there. The flight was decent."
缺點： "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
優點： "Crew was friendly."
缺點： "Uncomfortable, no food"
缺點： "It's hard to rate a flight that didn't happen"
缺點： "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Fast and efficient"
缺點： "Seats could be more comfortable. Especially head rest."
優點： "Nothing :("
缺點： "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
優點： "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
缺點： "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
優點： "Smooth flight. Friendly crew."
優點： "In OKC the staff was amazing! When I got to denver it wasn’t very pleasant the boarding staff was rude! The person that assisted me with the wheel chair was so preoccupied with her phone we almost ran into people"
缺點： "Better assistance when you arrive to find your next flight"
缺點： "Sits not suitable for long distance travel"
缺點： "I had to change the flight because the ores delayed"
缺點： "Air conditioning, I wanted an option for heat."
優點： "Love the wifi and free movies!!"
缺點： "To cramped. Only a 85 minute flight but my legs were cramping."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
缺點： "Everything! Flight was delayed made my daughter miss her connector and there were no other flights to her destination. Then your airline refused to put her on another airline . I had to pay $600 for her to fly delta because she had to get back to school for her finals the next day. And United was absolutely NO help!"
優點： "Free drinks in first class"
缺點： "Really small restroom. Plane on second leg was too small to even have a first class"
優點： "On time ,friendly employees"
缺點： "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Entertainment didn't work"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
缺點： "Seats are way harder than 10 other airlines I've flown in the last year"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
缺點： "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
優點： "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
缺點： "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
優點： "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
優點： "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
缺點： "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
缺點： "FLIGHT FIVE HOURS LATE"
優點： "The staff was pleasant. You can sign up for text notifications in reference to flight information."
缺點： "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
優點： "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
優點： "Arrived on time, no luxury but great price."
缺點： "Smaller planes, but was expected for the value."
缺點： "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Michael Reeves was helpful"
缺點： "The lack of communication to tell us why were delayed. No one told us about the flight being cancelled. We had 3 gate changes, told the flight was coming even though it never left its previous airport. Had to call and switch myself to another flight to get out of Okc."
優點： "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
缺點： "There was not very much space for the legs! The seats were very close!"
缺點： "Rude staff, delay flights, and late flights."
優點： "I like how you update information on my email about my flight"
缺點： "I have no complaints everything was very good."
優點： "The flight attendants gave me a whole can of soda vice just pouring one single cup"
缺點： "Baggage fees."
缺點： "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."