優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "The crew was very kind"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Excellent crew, good food & movie selection."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Crew was great, very responsive and hospitable!"
缺點： "more lunch choices, especially choices without dairy products."
優點： "Crew was nice and pleasant"
缺點： "Flight very late"
優點： "Just as I expected. And I made my last connection easily."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Travelled business class and was ace experience"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The friendliness of the crew"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
缺點： "There was no wifi on flight"
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
缺點： "Delays, took my hand luggage into the hold,"
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
缺點： "Flight cancelled"
缺點： "Long haul flight made pleasant by KLM"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "All good"
優點： "Crew was good"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
缺點： "My suitcase didn't come with the airline."
缺點： "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
優點： "The crew was very attentive"
缺點： "If the didn’t lose one of my bags on the transfer"
缺點： "Not a thing. Good airline, all the way around"
優點： "Everything was awesome"
缺點： "Flight delay"
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "Everything was great."
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
優點： "Smooth flight"
缺點： "WiFi entertainment not working"
優點： "Everything was great!"
缺點： "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
優點： "Comfortable plane."
缺點： "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
缺點： "The crew seemed annoyed and not into it."
優點： "Good amount of leg room and storage. Smooth flight."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "Circled for too long and had no updates from the captain on what was happening."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "There was no movies in flight while returning back"
缺點： "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"
缺點： "The service from the check in desk to the stewardess"
缺點： "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
優點： "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
缺點： "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
缺點： "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
缺點： "No food on the International flight from Kingston to Miami."
優點： "Plane was new and clean..good leg room."
缺點： "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "Good legroom on economy"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "Movies available."
缺點： "One segment had very Little leg room and a reclining seat in my lap."
優點： "The plane was late but from that point everything was fine."
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
缺點： "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
優點： "I made it"
缺點： "I had to run for all its worth."
優點： "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
缺點： "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
優點： "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
缺點： "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
優點： "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
缺點： "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
缺點： "Food and drinks could be better"
優點： "That our pilot was giving us updates as to why we were slightly delayed."
缺點： "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
優點： "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
缺點： "I will forever hate airplane seats."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Entertainment didn't work"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The ease of using the app for my travel info."
優點： "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
缺點： "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
優點： "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
優點： "The staff was pleasant. You can sign up for text notifications in reference to flight information."
缺點： "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
優點： "Getting there quickly."
缺點： "Of course it is so noisy. I reserved my seats and they strung us out from 8 to 20.. geeze.. lot of good that did."
優點： "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
優點： "Arrived on time, no luxury but great price."
缺點： "Smaller planes, but was expected for the value."
優點： "The stroopwafels are amazing."
缺點： "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Michael Reeves was helpful"
缺點： "The lack of communication to tell us why were delayed. No one told us about the flight being cancelled. We had 3 gate changes, told the flight was coming even though it never left its previous airport. Had to call and switch myself to another flight to get out of Okc."
優點： "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
缺點： "There was not very much space for the legs! The seats were very close!"
缺點： "Rude staff, delay flights, and late flights."
優點： "I like how you update information on my email about my flight"
缺點： "I have no complaints everything was very good."
優點： "Flight was on time"
缺點： "Not enough leg room"
優點： "The flight attendants gave me a whole can of soda vice just pouring one single cup"
缺點： "Baggage fees."
缺點： "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
優點： "I loved the company itself! I had to request a wheelchair for my dad by phone I spoke to the kindest lady who arranged the service at each gate and the same on returning. Every employee was so kind and fast to get us from gate to gate!!!"
缺點： "My biggest complaint would be the airplane seats. It was small & crowded."
優點： "Under booked flight was a plus!"
優點： "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
優點： "Britney from united okc went above and beyond to get me home!!!"
優點： "Easy boarding and flight was on-time as usual."
缺點： "Very small seats (I'm 6' 200lbs) and felt very cramped."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
缺點： "The seats are still smaller than some of the Asian competition."
優點： "i enjoyed the inflight drinks as well as how quick and efficient the crew made the trip to Washington. The staff was very courteous and friendly."
缺點： "The seats feel crammed for anyone over 5'10" I'm sure and being 6'1" myself, I was in discomfort by the end of the flight."
缺點： "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."