Flight was super delayed, ground crew gave different instructions, was very confusing.
Same as my past comment made.
優點： "All are professional."
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
優點： "Comfortable seat, pleasant crew."
缺點： "The food was terrible."
優點： "The second flight was perfect."
缺點： "No vegetarian options at all without advance notice."
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Service was great and flight landed safe. Korean food was delicious."
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
優點： "Everything was great"
缺點： "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
優點： "Efficiency, hospitality, professionalism, cleanliness, ..."
缺點： "Korean Air is amazing but Flyus.com is horrible."
優點： "Everything except boarding."
缺點： "Check in was very slow, the flight was late and missed connection"
優點： "Excellent service and delicious food and clean."
缺點： "No wifi on board. Not many movies."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
缺點： "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
優點： "Seats reasonably comfortable, service decent"
缺點： "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
優點： "they were on time and very polite."
優點： "Very reliable, quick boarding"
優點： "Great service"
缺點： "Wish I could have sat further in the front"
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點： "Great service, very clean"
缺點： "Flight was delayed"
缺點： "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
優點： "The service provided was of a high standard. See the comments mentioned above,"
缺點： "The reading light has to be a bit more directed to the person sitting in the aisle seat."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
優點： "upgrade the food quality"
缺點： "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
優點： "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
缺點： "The Entertainment selection on a long flight is limited!"
優點： "Bibimbap at dinner was nice, breakfast choices were not so great."
缺點： "Even with a second seat extra, the entire flight was impossibly uncomfortable."
優點： "The seats is clean . Crew ware nice to me."
優點： "Excellent service and comfort, from start to finish"
優點： "Power outlet under economy seats"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
優點： "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
缺點： "Crew service is excellent. Flight was fast without any delay in take off in Guangzhou Airport. Food in Business Class is pedestrian."
缺點： "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
優點： "FOOD ON FLIGHT IS GOOD."
缺點： "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
優點： "price, considering have the price are tax and fees, it's a great deal. plane, new equipment, 777 with modern entertainment crew. amazing how they been over backwards to satisfy a few disgusting rude middle aged male Chinese travelers."
缺點： "stereotypical Chinese travelers. rude abusive loud, they warn their reputation layover, 6 hours for flights between major cities seems excessive. hub in gaungzhou stinks"
優點： "Comfortable seats, fast check-in"
缺點： "Flight was delayed"
優點： "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
缺點： "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
缺點： "Hidden stop in Wuhan and a problem with the plane had the crew scrambled and confused. They didnt know what to do next, they followed orders from someone over the walkies. First they wanted to move all pax to hotels with buses, but plane got fixed while preparing the buses. Organization of re-entry and reboarding was very frantic and confused. During all this time, crew never gave any announcements in english language, so foreign tourists had to get information from other passengers who could translate..."
優點： "China Southern is just a good solid team their people are nice and the planes are clean and proper."
缺點： "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
優點： "Food was mainly excellent. Entertainment was mainly excellent, except the game choices were limited and the movies were edited."
缺點： "1. Uncomfortable boarding at CAN: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for near-freezing conditions. 2. Loss of baggage, CAN to MNL, flight CZ3091, 1/1/18: The luggage which had our clothes was delayed. Worse, the over-ground delivery of said luggage took too long: one third of our stay in the Philippines. I knew we'd wear the same clothes for almost 24 hours straight, didn't expect to do so for three additional days."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "The flight attendants are great, and doing their best in a broken system..."
缺點： "The airline is always late, and you will consistently miss connecting flights. They will do nothing to accommodate you, while you wait for the next flight. They've lost my luggage on 30% of my flights with them."
優點： "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
缺點： "There was nothing i did not like."
優點： "I love Kayak"
缺點： "The airline was fine but the booking agent cancelled my reservation by mistake. I know mistakes happen but when I tried to resolve this problem Justfy.com put me on hold for hours on the day I'm suppose to fly out. I had to go to Twitter to get a call back, I will never use just fly.com again."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "pork with rice was delicious."
優點： "Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting."
缺點： "Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs."
優點： "Everything was great."
優點： "Leg room, food, many opportunities for drinks throughout flight"
優點： "Good service, crew members are very helpful & the canine is clean"
缺點： "The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up."
缺點： "the flight left 45 minutes late, food was bad"
缺點： "Not a lot of leg space and it was especially tight when the person in front reclined and there was not space for my legs. My flight got delayed and my luggage went missing when I was flying back home. The food was okay, but many times they ran out of other food options. The phone numbers listed on the website were not available to call and I could not get in touch with them when I needed questions answered."
優點： "Ease of transition in Beijing since staff was there to help facilitate easy transfer to my next flight."
優點： "Flight was delayed for more than five hours..."
優點： "Because we had a 10 hour layover in China, the airline gave us a hotel stay including a buffet breakfast."
缺點： "The seats were hard and seemed to be cramped together. The food wasn't the best."
優點： "Meal service was good."
缺點： "Flight was delayed, bad ground service, long layover, unnecessary wait time,So much hassle boarding and de-boarding the plane"
缺點： "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
優點： "Itinerary is everything and we could not have gotten better direct flights, especially for the price. (They discount child fares too). The 319's don't have individual movies but they played a nice kids movie on the overhead screens which was a pleasant surprise. And even though the flight was delayed I can't be too upset because they upgraded our family of 7 to economy plus ahead of time without me even asking (We risked not paying for seat selection and it worked out great!). Bags checked all the way through and no complications on any of our 4 international flights, that's good service!"
缺點： "Flight was delayed two hours from CAN to RGN and we had to take a bus to our airplane. The A1-A5 gate area is bare bones for waiting but they handed out snacks and water to try to help."
缺點： "Very limited program."
優點： "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
優點： "Got me there."
缺點： "Warm and cramped cabin."
缺點： "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
優點： "My flight was delayed several times so I was never able to get on it. However the staff was ready for me as soon as I got to the counter and had already prepared with another airline, Thai airlines, all the necessary flights to get me safely home. Truly outstanding service, One of the best I have ever had in my life. I will continue to recommend both this airlines to every person I know. You guys are the best. Thank you so much!"
優點： "The food was very good the staff very very dedicated & caring was really surprised to see such high standards of service to the customer on the airline.It dispelled all my doubts about chinese airlines service quality, Was one of the best flying experiences.It was the best leg of the entire journey"
缺點： "Was unable to do online checkin for the flight. Should get more online alerts about the exact terminals locations ,navigations etc about the check in counters for the customers doing the transit"
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "The flights services person in charge is so goods."
缺點： "My luggage was delayed"
優點： "A380 Business class has new seat configuration that offsets all seats and each is its own "pod". The equipment is new and very comfortable. People on both segments were very nice"
缺點： "787 Dreamliner is a fairly new plane outfitted with Business class seats from 15 years ago. They are side by side with no dividers and very uncomfortable. ALSO, they did not even board from jetbridge. We had to take shuttle bus past the entire airport and past the maintenance hangers to our plane. Flight from CAN to SFO makes "stop" in Wuhan, China for 2.5 hour layover. 1) Disembark onto shuttle bus. 2) Travel across airport. 3) Go through immigration or customs AGAIN and then security check of luggage 4) Walk 1/2 mile to business lounge 5) spend less than 10 minutes in lounge 6) get back on bus to be taken back to airplane. 7) wait another 1/2 hour b4 departure. Weird place to stop and even crazier procedures."
缺點： "It was a painful leg of the trip!!"
優點： "Crew ware kindness with smile"
缺點： "There was like market at gate Therefore no priority boarding"
缺點： "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
優點： "At least they gave me free hotel to spend the night, but the staff was really rude."
缺點： "When we were about to land in Astana the captain decides to go back due to bad weather. My friend was waiting for me at the airport and I had no way to let her know that we went back. When we went back to Urumqi they didn't tell us anything about the new information, an hour after they just reschedule the flight without giving any information to us. Again the staff didn't really speak english."
優點： "Really cheap flight, and it allowed me to arrive in Vietnam in the morning."
缺點： "This is a budget flight, so the food is only average. There is no entertainment on these flights. All the stopover are a bit of a nuisance. The return flight is better."
缺點： "There was no WiFi offered. This really needs to change"
優點： "The best thing about this airline was their on-flight meals. It was one of the best on-flight meals I ever had in my whole life of flying. I had absolutely no problems with boarding on and off the plane. It really was a smooth transition all throughout my flights on China Southern. Entertainment variety was quite vast and I enjoyed them but they weren't too up to date so hope they can put in the recent TV episodes and movies. Flight attendants were quite nice but sometimes ignored me which was strange. But overall, they seemed friendly but I hope they could be more attentive."
缺點： "I don't know if their planes are old or they don't keep them maintained well but I had two technical malfunctions on my flights. First was that my seat couldn't lean back on a three hour flight from Seoul to Guangzhou. I couldn't do anything about it so I tried my best to sleep with not being able to lean back. I was very disappointed to be in a seat that couldn't lean back. It's my first time ever experiencing this. Second, was a 13.5 hour flight from San Francisco to Guangzhou. I plugged in my earphones to watch some shows and no sound was coming out. I asked for new earphones but with these new ones I could only hear half of the audio. It was like I could hear the background music but I couldn't hear the people talking. So then I asked for another set of earphones and I still had the same problem. So I came to the conclusion that most likely it's the problem with the entertainment machine and not my earphones. This was very disappointing to have happened on a long flight so I just slept through the flight and only listening to my MP3 player. With these two instances, I feel that probably China Southern don't maintain their technical parts of the plane well. I never had these instances happen to me on previous airlines so I was very disappointed to have these happen to me on China Southern. I would like to fly on China Southern again but these technical malfunctions are really deterring me."