A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others
優點： "It finally took off. The crew is polite."
缺點： "The flight was delayed 5 hours and there was poor on site communications. This is the definition of a poor flight."
缺點： "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
優點： "Cabin smelled nice"
缺點： "More languages spoken"
缺點： "The service is terrible workers are rude. I will NEVER use this airline again."
優點： "The price was amazing and the hard product is decent for what you pay."
缺點： "Food and entertainment could use improvement."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Crew still managed to provide me the veg meal, even though they didn't get the request."
缺點： "Type of food I chose on the website was not ordered with the airlines."
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "Surprised at the variety in food offered (2 different dishes), check in was easy and quick. Blankets and pillows were provided on each seat."
缺點： "Seats were not as comfortable as I wanted but I was in coach so you get what you pay for. I traveled from NY to Japan with a connection in China and I would definitely do first class next time only because those seats reclined more and they had more space. My coach seat would be fine for a shorter flight."
優點： "Business class comparable to cathay Pacific. Boeing 707 should be used for all flights."
缺點： "Small plane for the shorter flight"
優點： "Business class I’m comparable to Cathay Pacific."
缺點： "No special que for Business class passengers when boarding the plane"
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
優點： "Crew were really fantastic. Very accommodating on requests."
缺點： "First time i flew early in day to vietnam.. not airlines fault just threw me off"
優點： "Last minute seating was good - got a window seat with an empty seat between me and another passenger for the long flight. Big bonus."
缺點： "Flight was late getting out of the gate and there were only 2 lavatories working (out of 5) for the entire economy section of plane. No drink service except for with the one meal served during the flight - which was okay by me, because who wants an extra trip to the bathroom when the lavs aren't working?"
優點： "businessclass seats good"
缺點： "not really busyclassfood"
優點： "The crew was friendly. Seats were small."
缺點： "Food could be better. Website slow - sometimes unresponsive."
缺點： "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
缺點： "Boarding was a mess"
優點： "Friendly staff"
缺點： "Didnt enjoy having roost for upgrade and get stuck next two two screaming babies . You guys shouldn’t have sat all the babies together and let the paying customers who upgraded sit in the emergency rows together. The upgrade to business class was way to expensive as well"
優點： "Very little."
缺點： "Lost my bag, no food, no TV, nothing. Bare bones flight."
缺點： "We can’t use our phones for listening music By 14 hrs and I pay WiFi"
優點： "Crew seemed friendly."
缺點： "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
優點： "Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super."
缺點： "Our Vegan meals were rather tasteless and uninteresting."
優點： "Crew was great. Friendly, communicated to different nationalities well. Helpful."
缺點： "Seat, entertainment & meals were good, but not great. In Jakarta it took 1 hr. for first luggage to appear on the belt."
優點： "Good! I slept through the whole thing."
優點： "Service was nice, quick"
缺點： "Not very good meals"
缺點： "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
缺點： "Delayed bad service poor food"
優點： "No hand soap in any restroom.food is bad .after 20 min your meal then they server dinner roll ?"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around."
優點： "This was not the first time I am taking China Eastern. For some reason they have switched plans because there is no individual screen anymore. For a 11 hours flight no individual TV is really boring"
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "service and crew were fine"
缺點： "Flight was a mess, boarding process a mess, we departed late and arrived late, no one gave an status update to the customers, I didn't like this experience"
缺點： "Entertainment Food"
優點： "The crew was great and there was a good variety of movies to watch."
缺點： "3 of the 4 flights were delayed and the flight from Shanghai home to Toronto was delayed 2.5 hours after we had already boarded so we were stuck on the tarmac which wasn't great."
缺點： "My flight was late, they lost my luggage, and I paid for an upgraded seat which I did not get. And I still haven't received a refund for the upgrade.."
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "The flight goes up and down. Didn't feel safe"
缺點： "I will never fly eastern China air again. Unless I'm refunded I'll probably see you in court."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
優點： "Stewardesses were friendly."
缺點： "It was hot and quite cramped."