My bag was damaged when it arrived in Detroit! 🤬
Well done and thank you very much.. Keep up the good work
Airplane always broken, delay couple times. Impact my travel plans. Worse experience ever in my life. Will never flight Delta again.
Korean air has the best in-flight food and entertainment out of all the airlines I’ve been on.
優點： "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
優點： "Food and professionalism, were excellent, had a good stress free experience."
缺點： "Had issues with unusual plane noise."
優點： "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
缺點： "Comfort of seats"
優點： "The crew was on it when it came to responding to the call button."
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
缺點： "They should serve variety of. Food"
優點： "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
優點： "Cleanliness & spacious leg room"
缺點： "Serve the coffee/tea with the meal, not after."
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Fast boarding sequence and take off."
缺點： "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
缺點： "It could have been better if it was a Korean Air flight."
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
缺點： "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
缺點： "Little leg room on shorter flights/smaller aircrafts."
優點： "Ended up in the middle seat even though i booked the flight 7 months ago"
缺點： "bad seating. the Korean air website would not let me pick my own seat in advance"
優點： "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
缺點： "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
優點： "I liked the seats and the comfort."
缺點： "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
缺點： "Boarding could have followed through with the row system rather than everyone all at once."
優點： "Superb courtesy and attention."
優點： "Great seat and fairly decent food."
優點： "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
優點： "The flight attendants were great. Food good and drink service also."
缺點： "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "Great food and service and comfortable seats"
優點： "Leg room, choice of food and everall services"
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
優點： "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
缺點： "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
優點： "Again plenty of food and beverages."
優點： "I liked everything!"
優點： "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點： "Fast I like it this way.."
缺點： "Time keep changing is what I don't like."
優點： "Spacious for economy."
缺點： "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
缺點： "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
優點： "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
缺點： "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
優點： "There was plenty of room with empty seats."
缺點： "The breakfast food was not good. Some of the staff couldn't speak English."
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "same as above"
缺點： "same as above"
優點： "Crew was great"
缺點： "Food sucked, small seats"
優點： "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Flight was on time"
缺點： "Food Crew"
優點： "Comfortable seats and entertainment"
缺點： "Food even for short flights"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
優點： "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
缺點： "Softer seats"
優點： "Friendly and efficient staff."
缺點： "Flight was suspended I was not notified before I went to the airport"
缺點： "Nothing it was perfect .the flight was so excellent .no words to say"
優點： "Cabot crew very nice an professional."
缺點： "I wanted an aisle seat but I got stuck with a middle seat."
優點： "Familiarity with Cathay Pacific procedures"
缺點： "The airplane seemed a bit outdated. A WiFi option would have been more pleasant. Crew spoke only English, not the classic Cathay Pacific experience to HK."
優點： "On time. Good service"
優點： "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
優點： "Good crew, new plane, Ok food, good drinks"
缺點： "The seats are really uncomfortable"
缺點： "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
優點： "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
缺點： "Worst flight experience ever-"
優點： "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
缺點： "Staff seems distant and uninterested at times."
優點： "Short stop over"
缺點： "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
優點： "Very good service. Professional and friendly"
優點： "I normally fly Delta (Platinum member), but the price this time I thought was ridiculous. I bought the flight on Cathay for 45 percent less and actually I found the service and food quality was better. Both seats were about the same in comfort......So I would do it again"
缺點： "A Economy flight is an economy flight....what else can I say"
優點： "- Great entertainment lineup -Attentive staff -Delicious meals"
缺點： "-Lack of aisle space in economy; hard to walk up and down -Seats reclined a bit too far back for the comfort of the person sitting behind..."
優點： "Smooth flight , crew members were good"
缺點： "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
優點： "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
優點： "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
缺點： "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
優點： "On time Good service Nice crew"
優點： "The tv had decent selection. Crew were nice. Priced good"
缺點： "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
優點： "My experience with Cathay has been great the last 3 years always a smooth flight to La and to Hong Kong...Great service"
缺點： "The only thing I did not like is my experience with vayama thru kayak I had an issue with changing flight times and delayed confirmation upon booking"
缺點： "food was horrible. Please improve the quality and quantity."
優點： "Same as above"
缺點： "Same as above"
優點： "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
優點： "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
優點： "The food and service"
缺點： "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."