優點： "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
缺點： "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "The crew was very attentive"
缺點： "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
優點： "Friendly crew."
缺點： "Being 6' 4'' becomes an issue with modern seats."
缺點： "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
缺點： "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
缺點： "Flight was delayed for 3 and half hours."
優點： "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
缺點： "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
缺點： "Didn't board as I missed the connection."
優點： "Food OK."
缺點： "Gift bags do not include neck support"
缺點： "No vegetarian options"
優點： "flight was fast and on time, service was good"
缺點： "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "Air conditioning too cold. No screen for inflight entertainment Big gap between seat and window prevented resting head for sleep."
缺點： "Rather than notify the passengers that our flight would be delayed prior to our arrival at the airport, we waited at the gate for several hours."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
優點： "I like the time this flight saved me. The food was good."
缺點： "Not a lot of choice in entertainment, but it still was fine."
優點： "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
缺點： "There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight"
優點： "Food service was good and staff was nice"
缺點： "Staff did not come often enough with water. Not as many snacks as I have gotten on Korean Airlines and Japan Airlines. Definitely better than American Airlines or United Airlines flights which are the worse example of how to provide excellent food and service. Short time allowance for flights connections since most flights from Chicago start off late. Look to carriers such as Luftansa, Jordan Air, Turkish Air as the right way to do things."
缺點： "Food can be much better and entertainment options as well."
缺點： "Y he WiFi didn't work. Poor service, the aircraft shouldn't have taken off crew preflight email@example.com through a tropical storm the turbulence was so bad there were people crying and the crew in the cabin really didn't seem to care"
優點： "they had many movies. I enjoyed watching two of them."
缺點： "Food was just okay."
優點： "It was a fine flight all around"
優點： "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
缺點： "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
缺點： "It was cancelled."
缺點： "it was delayed for 1 hour"
缺點： "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
優點： "Flight attendant's were friendly amid the circumstances."
缺點： "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
缺點： "I don't care for the practice of charging to select ones seat"
優點： "Efficient flight got us there on time."
缺點： "Food was expensive."
缺點： "bad service and didnot tell customer some critical information"
優點： "The flight itself was fine- comfortable with nice amenities and a professional staff."
缺點： "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
優點： "Got back home."
缺點： "Air Canada messed up new luggage process in YYZ for our BDA flight. Some connections qualify for baggage transfer with no pickup in Customs. BDA does not qualify. AC spent over an hour trying to figure out what to do with the luggage. Poor communication and inconsistent messaging didn't help. We made our connection but only because it was otherwise delayed arriving due to weather."
優點： "Nice aircraft. Good direct flight without the hassle of a layover"
缺點： "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
優點： "Billy Bishop airport is awesome!"
缺點： "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
缺點： "Too much delay"
優點： "It was short, thank goodness since our flight was delayed twice."
缺點： "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."
缺點： "No on board entertainment. Even with the Air Canada app for the phone, the choices were so little. Very long flight without any movies to watch. Will not book with them again."