缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
優點： "Everything was on time considering the heavy Holidays travels."
優點： "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
缺點： "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
優點： "Seat extraordinarily comfortable"
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
優點： "The crew was amazing, and the duration of flight time was reasonable"
缺點： "Comfort of the seat, space between seats"
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "Boarding crew was rude an unaccomadating"
缺點： "Food quality"
優點： "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
缺點： "Airlines should listen to the requests of the passengers."
優點： "All was ok accept they charge 32dollar for bag."
缺點： "Travel with free bag."
優點： "On time,"
缺點： "WiFi didn't work."
缺點： "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
優點： "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
缺點： "Typical tight seating, aircraft showing age."
缺點： "The wifi signup process not seemless with Android."
優點： "Very attentive crew"
缺點： "Boarding gates"
優點： "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
缺點： "Nothing give a 10/10"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
缺點： "They should offer headphones"
缺點： "Make seat available for two of us together not every one in a deferent row"
優點： "Even thou flight was delayed we arrive at a decent time."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
缺點： "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
優點： "Crew on and off plans were helpful and nice."
缺點： "Delayed for hours for a short one hour flight with multiple gate switches."
缺點： "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "The service from the check in desk to the stewardess"
缺點： "No food on the International flight from Kingston to Miami."
缺點： "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
優點： "Flight crew was nice"
缺點： "the small jets are so uncomfortable."
優點： "The legroom."
缺點： "There was nothing not to like."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "The plane was delayed almost two hours and we had to deplane about a 3 minute walk to the airport in the rain. What I’ve come to expect from American Airlines unfortunately"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
缺點： "KTerrible coffee. Tasted stale"
優點： "Flight crew were very apologetic"
缺點： "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"