Flying Japan Air premium economy was definitely worth the extra money. The seats, service, access to the Sakura Lounge and food were all amazing. We would fly JAL again any opportunity we get!
I loved everything perfect perfect . I will do again next time soon
The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "Delay of check in with upgrade"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Crews were amazing."
缺點： "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "The crews were very kind and helpful."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Food was good. Good leg room. Smooth flight."
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "Lots of room, generous checked luggage policy, great airline."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
缺點： "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點： "Good service and very clean plane."
缺點： "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
優點： "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點： "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "food was great flight attendants are courteous and reliable"
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
優點： "The main entree was excellent."
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
缺點： "Nothing really"
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "Very uncomfortable seat. A bit rude flight attendant."
缺點： "On time and comfortable"
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "Clean and comfortable"
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Good service"
缺點： "baggage was broken."
優點： "easy check in."
缺點： "can't choose my own seats."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "Staff are super kind."
缺點： "I'm still stuck in LAX"
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Attentive and polite staff. Comfortable planes. On time flights."
缺點： "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "seat labeling not clear"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The food on board was great! Crew members were friendly!"
優點： "Great service. Crew are kind and friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Food and movies options."
缺點： "Not enough help to put my carry on on the overhead luggage storage."
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
缺點： "Nothing, everything was as expected"
優點： "leg room; extra seat between us"
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "Was able to request a gluten-free meal for the flight"
優點： "Was able to request a gluten-free meal for the flight"
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "Best service ever provided by an airline"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
優點： "Staff polite ,speedy"
缺點： "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."