優點： "Everyone was perfect...!!!"
缺點： "We need a real meal, we appreciate the snacks but real meal is necessary."
優點： "Quick and easy boarding and departing. Wonderful and friendly staff."
缺點： "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
優點： "Good movie selection"
缺點： "Always late to depart. Seating was cramped and uncomfortable"
優點： "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
缺點： "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."
優點： "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
優點： "The landing was super smooth! Compliments tip the pilate:-)"
缺點： "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
缺點： "They canceled my flight"
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
缺點： "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
優點： "The on flight entertainment was good"
缺點： "Sleeping was too uncomfortable"
優點： "The flight was only half full so boarding was very quick."
缺點： "The seats were hard and there was no entertainment system."
優點： "The crew was polite but not overly friendly or welcoming."
缺點： "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
優點： "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
缺點： "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
缺點： "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
優點： "Staff are adept at dealing with these issues but it is a systemic problem."
缺點： "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
優點： "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
缺點： "Best flight, security our always the downer in traveling."
優點： "Another safe flight. Crew was very attentive."
優點： "Great Movie selection!"
優點： "The crew was super friendly and shout out to Brady, he really helped me out of a TIGHT situation :-)"
缺點： "Felt bad for the crew being under pressure as they got off a flight and had to rush to ours....."
優點： "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
優點： "See above..."
缺點： "See above"
缺點： "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
缺點： "Haven't left yet!!!"
優點： "short flight not much to say all was smooth crew was efficent"
缺點： "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
優點： "Quick flight, great landing and takeoff."
缺點： "Everything was great today."
缺點： "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
缺點： "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
優點： "Seats and crew were fabulous and the flight itself was very smooth ."
缺點： "This particular plane had no entertainment system whatsoever, big disappointment."
優點： "Your entertainment system is fabulous!"
缺點： "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
優點： "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
缺點： "The gate crew in New York were not in anyway representative of what you as a company are trying to accomplish. Rude, unresponsive, and way to controlling. I watched an 80+ couple who were in first class with me try to board early because of there mobility. "You need to get in line over there on the right" was the answer...sorry to see that happen with Delta !!"
優點： "Free lunch and free entertainment, who could ask for anything more."
優點： "For a short flight, they gave it drinks and snacks."
優點： "At least they serve us dinner."
缺點： "The toilet was very sticky. over crowded and kids was crying all over the flight."
優點： "I liked that we finally arrived."
缺點： "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
優點： "Wonderful experience with the staff."
缺點： "No complaints."
優點： "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
缺點： "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
缺點： "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
優點： "Good crew"
缺點： "No entertainment"
優點： "I got to destination. Baggage claim was quick."
缺點： "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
優點： "Everything went smoothly"
缺點： "Not anything"
優點： "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
缺點： "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
缺點： "Seats were moved and I didn't sit with my traveling companion"
優點： "Pilot kept us updated on the weather siuation."
缺點： "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
優點： "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
優點： "Speed of birding and departure. Very smooth ride on the 777."
缺點： "Not many food options."
"very bad experience they closed the flight 10 minutes before the flight girls very bad attention"
優點： "Really abundant food service, kind crew, great selection of entertainment"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
優點： "CBP info."
缺點： "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
優點： "Flight got in early. Boarding was easy"
缺點： "Bags could have been brought onto the plane instead of being checked in. There was space in the overhead bins. The space wasn’t utilized efficiently. It would be nice if there were a few choices for the snacks."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
缺點： "Free real food"
優點： "Sears are still too narrow."
缺點： "I wish I could of finished my movie !!!"
優點： "The crew and seating were good"
缺點： "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
優點： "Friendly crew"
優點： "Super-friendly, easy-to-understand crew"
缺點： "Too short of a flight for WiFi or snacks"
缺點： "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
缺點： "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
缺點： "No free wifi"
缺點： "The in flight wi if didn’t work part of the flight."
優點： "Short flight."
缺點： "Boarding agents could use some customer service training."
缺點： "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
優點： "Food was good, crew was friendly."
缺點： "The 90 minute delay before take off."
缺點： "It was a little hot in the plane at during start and touchdown"
優點： "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
缺點： "No in seat entertainment. Just drop down lCD panels for shows."
優點： "Crew very quick and efficient in service"
缺點： "Over crowding, boarding is a jungle,"
優點： "Arrived very early"
優點： "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
缺點： "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
優點： "Getting out of the plane! and the landing was very good."
缺點： "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
缺點： "No wheelchair provided which was requested for. Touch screen not resetted"
缺點： "Cero entretaintment"
優點： "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
缺點： "the breakfast was made of 90% sugar - this was very disappointing."
缺點： "Long delay"
優點： "The crew was pleasant and I was able to sleep."
缺點： "I didn't like having retro entertainment with no options."
缺點： "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"
優點： "Badly handled dealy situation"
缺點： "Airplane very clean like new"
優點： "I like everything nice flight thank you"
缺點： "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
優點： "Upgraded to business class and it was wonderful"
缺點： "I have no complaints"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "I was treated in a professional fashion"
缺點： "I don't think it is right for the airlines to have any passenger seating in such a tight space."
優點： "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
缺點： "I liked the food was included and beer."
優點： "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
缺點： "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
優點： "Completely satisfactory for my needs"
優點： "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
缺點： "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
優點： "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
優點： "The wifi service and very enthusiastic flight attendant!"
缺點： "The food was bad"
缺點： "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
優點： "On time. Helpful at check-in and friendly staff on board."
缺點： "Still waiting for my refund"
缺點： "Worst staff never flying with this airline again"
優點： "It was fine. I was comfortable and I slept throat most of it."
優點： "The crew was pretty nice"
缺點： "My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers."
優點： "Got a row to Myself"
缺點： "No Masks really enforced"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Could have slept in for another couple of hours!!:"
優點： "The food."
優點： "I missed my flight due to a delayed flight from denver to Washington. When I arrived I beg if there is a sooner flight to Geneva. They said no more. They book me another flight which has more connections. When I was waiting for my next flight there were actually more flight going and direct to Geneva before my flight. I even ask the gate personel if There is more seats avilable for one of those flight before my flight. They said yes but because I had a luggage it will take time to transfer my luggage and they will end up being delayed. United airlines is HORRIBLE!!! My flight were delayed and with that they should have more consideration for those costumers who were delayed. But instead of being kind and considerate. They had book me a later flight and the worse thing is the itenerary had more connections. Very Exhausting. The other costumer when we were in the line at the costumer service desk some people were given flight which are like 12 hrs away. How Horrible service. I WILL NOT FLY WITH UNITED AIRLINES AGAIN. Very POOR SERVICE."
優點： "Great crew. Excellent service."
缺點： "Seats were a little uncomfortable. Could be more softer."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "My TV did not work."
優點： "Comfort was great"
缺點： "Mu flight got delayed...but that wasn't in anyone's control so...."
優點： "Everything was amazing I love united airlines"
缺點： "Nothing everything was perfect"
缺點： "Sits not suitable for long distance travel"
缺點： "Terrible plane delayed an hour, no space, no beverages other than Coca Cola?! Overall a truly terrible flight"
優點： "Good service in business class, comfortable seats."
缺點： "No complaints"
優點： "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
缺點： "Nobody was checking tickets for checked bags we deboarded."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Smooth boarding, arrived to destination early and friendly flight attendants"
優點： "The service and welcoming"
優點： "Good price."
缺點： "It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems."
優點： "The crew was polite and professional. Thanks"
缺點： "Cannot think of a thing"
優點： "Glad to have lots of rice options for food!"
缺點： "We booked with ANA but got put on a United flight on the way back. ANA was so much nicer. We were really let down flying United, having booked an ANA flight. When they swapped our flight, they didn't seat us all together either. United crew should take lessons from ANA!"
優點： "fast take off and good service."
優點： "Refund was prompt"
缺點： "Flight was canceled"
優點： "The staff was excellent. United has improved their customer service."
缺點： "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Friendly staff"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No seatback screens."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點： "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Flight was good , security and boarding was very unorganized , although I don't blame the airlines I think it more the San Diego Airport, I live there and often drive to John Wayne just to avoid the San Diego Airport Security inside and out is always disaster ."
優點： "The best part was relaxing at the United Club before the flight. I will try and book flights with United and go to the club especially when returning home."
缺點： "We volunteered to take a later flight if needed. It was a little chaotic, but the ground crew did an excellent job getting us on the flight."
缺點： "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"
缺點： "Over an hour late in the middle of the night early morning after Rabbi from Houston to Fort Lauderdale and uncomfortable seats hard to sleep in for a redeye maybe good for regular day flying by too tight too cramped and the boarding process was so chaotic because they had too many suitcases and they had to take them out and then that made a stand in line waiting and waiting and waiting and waiting and a poor man on crutches was waiting forever and we were smelling the exhaust fumes"
優點： "Good flight"
優點： "Bathrooms were clean"
缺點： "Seat room/especially when the person in front reclined"
缺點： "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Short flight, really appreciated the cups of water that were offered."
缺點： "Old plane; concerned about safety"
優點： "The crew was polite."
缺點： "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
優點： "Very friendly and helpful staff."
缺點： "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
優點： "Pre-check with United"
缺點： "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
豁免更改費用。 搜尋 夏洛特維爾出發的彈性機票