缺點： "Could have slept in for another couple of hours!!:"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The crew was polite"
缺點： "Leaving on time, movie selection and an update on the delay before boarding the plane"
優點： "We arrived earlier than expected."
缺點： "I noticed two flight attendants hand hot beverages without looking at you when they pass it to you. Its a bit dangerous, especially if it accidentally spills on you. The Japanese translating flight attendant for flight UA78 on 3/27/19 was gruff and rude in her tone of voice. She needs some help!"
優點： "It was a very old and TINY plane."
缺點： "Newer and atleast a midsize plane."
優點： "Crew very generous and polite"
缺點： "No screens in seat back; WiFi not working"
優點： "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
缺點： "Nobody was checking tickets for checked bags we deboarded."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "My flight was cancelled twice. I got confirmations and updates late. Hated my experience"
優點： "fast take off and good service."
優點： "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
優點： "On time"
優點： "The staff was excellent. United has improved their customer service."
缺點： "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The flight crew was attentive and polite."
缺點： "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."
優點： "The flight was efficient and seamless. We even arrived 30 minutes early at EWR"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
優點： "Friendly staff"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點： "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
優點： "Quick boarding m"
缺點： "1.5 hour delay"
缺點： "I know it's cliché...but really..the food is horrible."
缺點： "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
缺點： "too much technical problems too long of delays,horrible"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "pleasant staff at terminal"
缺點： "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
缺點： "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
缺點： "leg room was very tight & I weigh 145 pounds. Abe"
優點： "The crew was too notch!"
缺點： "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
優點： "Flight left on time and arrived half an hour early. The ride was smooth as could be. Flight attendants were courteous and helpful. They were personable and took their time out to give each customer the their best, even though the flight was quite full. I highly recommend this flight."
缺點： "Nothing. Everything went as scheduled. Would take it again."
缺點： "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
優點： "Polite flight attendants"
缺點： "Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone."
優點： "Prompt, organized boarding. Professional, pleasant staff."
缺點： "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
優點： "Good flight"
優點： "Overall okay everything was on time."
缺點： "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
優點： "The captain kept us frequently apprised of activities to rectify a late departure. Cabin crew was very friendly."
缺點： "Tray tables looked like they hadn't been cleaned in weeks. Food was really awful."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Never got there"
缺點： "Never got there"
優點： "I liked that everything was on time and there was no hold ups"
缺點： "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"