優點： "Really abundant food service, kind crew, great selection of entertainment"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
優點： "CBP info."
缺點： "Wish AA cabin crew would treat the customers as attentively and friendly as the JAL crew. The 8pm inflight dinner is horrible. Why would they serve the cold dishes for the first Japanese course? I got a diarrhea."
優點： "Flight got in early. Boarding was easy"
缺點： "Bags could have been brought onto the plane instead of being checked in. There was space in the overhead bins. The space wasn’t utilized efficiently. It would be nice if there were a few choices for the snacks."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
缺點： "Free real food"
優點： "Sears are still too narrow."
缺點： "I wish I could of finished my movie !!!"
優點： "The crew and seating were good"
缺點： "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
優點： "Friendly crew"
優點： "Super-friendly, easy-to-understand crew"
缺點： "Too short of a flight for WiFi or snacks"
缺點： "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
缺點： "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
優點： "Crew was nice."
缺點： "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
缺點： "No free wifi"
缺點： "The in flight wi if didn’t work part of the flight."
優點： "Short flight."
缺點： "Boarding agents could use some customer service training."
缺點： "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
優點： "Food was good, crew was friendly."
缺點： "The 90 minute delay before take off."
缺點： "It was a little hot in the plane at during start and touchdown"
優點： "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
缺點： "No in seat entertainment. Just drop down lCD panels for shows."
優點： "Crew very quick and efficient in service"
缺點： "Over crowding, boarding is a jungle,"
優點： "Arrived very early"
優點： "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
缺點： "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
優點： "Getting out of the plane! and the landing was very good."
缺點： "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
缺點： "No wheelchair provided which was requested for. Touch screen not resetted"
缺點： "Cero entretaintment"
優點： "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
缺點： "the breakfast was made of 90% sugar - this was very disappointing."
缺點： "Long delay"
優點： "The crew was pleasant and I was able to sleep."
缺點： "I didn't like having retro entertainment with no options."
缺點： "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"
優點： "Badly handled dealy situation"
缺點： "Airplane very clean like new"
優點： "I like everything nice flight thank you"
缺點： "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
優點： "Upgraded to business class and it was wonderful"
缺點： "I have no complaints"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "I was treated in a professional fashion"
缺點： "I don't think it is right for the airlines to have any passenger seating in such a tight space."
優點： "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
缺點： "I liked the food was included and beer."
優點： "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
缺點： "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
優點： "Completely satisfactory for my needs"
優點： "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
缺點： "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
優點： "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
優點： "The wifi service and very enthusiastic flight attendant!"
缺點： "The food was bad"
缺點： "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
優點： "On time. Helpful at check-in and friendly staff on board."
缺點： "Still waiting for my refund"
缺點： "Worst staff never flying with this airline again"
優點： "The crew was pretty nice"
缺點： "My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers."
優點： "Got a row to Myself"
缺點： "No Masks really enforced"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Could have slept in for another couple of hours!!:"
優點： "The food."
優點： "I missed my flight due to a delayed flight from denver to Washington. When I arrived I beg if there is a sooner flight to Geneva. They said no more. They book me another flight which has more connections. When I was waiting for my next flight there were actually more flight going and direct to Geneva before my flight. I even ask the gate personel if There is more seats avilable for one of those flight before my flight. They said yes but because I had a luggage it will take time to transfer my luggage and they will end up being delayed. United airlines is HORRIBLE!!! My flight were delayed and with that they should have more consideration for those costumers who were delayed. But instead of being kind and considerate. They had book me a later flight and the worse thing is the itenerary had more connections. Very Exhausting. The other costumer when we were in the line at the costumer service desk some people were given flight which are like 12 hrs away. How Horrible service. I WILL NOT FLY WITH UNITED AIRLINES AGAIN. Very POOR SERVICE."
優點： "Great crew. Excellent service."
缺點： "Seats were a little uncomfortable. Could be more softer."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "My TV did not work."
優點： "Comfort was great"
缺點： "Mu flight got delayed...but that wasn't in anyone's control so...."
缺點： "Sits not suitable for long distance travel"
缺點： "Terrible plane delayed an hour, no space, no beverages other than Coca Cola?! Overall a truly terrible flight"
優點： "Good service in business class, comfortable seats."
缺點： "No complaints"
優點： "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
缺點： "Nobody was checking tickets for checked bags we deboarded."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Smooth boarding, arrived to destination early and friendly flight attendants"
優點： "Good price."
缺點： "It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems."
優點： "The crew was polite and professional. Thanks"
缺點： "Cannot think of a thing"
優點： "Glad to have lots of rice options for food!"
缺點： "We booked with ANA but got put on a United flight on the way back. ANA was so much nicer. We were really let down flying United, having booked an ANA flight. When they swapped our flight, they didn't seat us all together either. United crew should take lessons from ANA!"
優點： "fast take off and good service."
優點： "Refund was prompt"
缺點： "Flight was canceled"
優點： "The staff was excellent. United has improved their customer service."
缺點： "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Friendly staff"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No seatback screens."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點： "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Flight was good , security and boarding was very unorganized , although I don't blame the airlines I think it more the San Diego Airport, I live there and often drive to John Wayne just to avoid the San Diego Airport Security inside and out is always disaster ."
優點： "The best part was relaxing at the United Club before the flight. I will try and book flights with United and go to the club especially when returning home."
缺點： "We volunteered to take a later flight if needed. It was a little chaotic, but the ground crew did an excellent job getting us on the flight."
缺點： "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"
優點： "Good flight"
優點： "Bathrooms were clean"
缺點： "Seat room/especially when the person in front reclined"
缺點： "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Short flight, really appreciated the cups of water that were offered."
缺點： "Old plane; concerned about safety"
缺點： "They cancelled the flight ! This was our connecting flight so we have to stay there (Newark) till the next day 6pm with our own expenses."
優點： "The crew was polite."
缺點： "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
優點： "Very friendly and helpful staff."
缺點： "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
優點： "Pre-check with United"
缺點： "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
優點： "online wifi."
缺點： "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
優點： "The on board crew did a good job but didn't have much to offer us."
缺點： "No more seat back pocket. Its aolid plastic now & nothing fits. No meal service on a 4 hour flight. That's ridiculous. No check in counter. Just a sea of people fighting for kiosks to self check in. Bad enough there's no more ticket agents, they could at least have an organized line."