Loved the big seats and the crew worked hard to make it a great flight.
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
優點： "Just normal..."
缺點： "Improve Leg room"
優點： "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
缺點： "No improvement needed!"
優點： "Food and professionalism, were excellent, had a good stress free experience."
缺點： "Had issues with unusual plane noise."
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
缺點： "Overall experience is good."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
缺點： "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Staff was very hepful and attentive. Nice people working"
缺點： "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
缺點： "A little bit crowded"
缺點： "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
優點： "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
缺點： "Flight to BKK was on 747s my favorite plane."
優點： "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
缺點： "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
優點： "Flight crews are friendly."
缺點： "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Excellent Service super"
優點： "They are family oriented."
缺點： "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
優點： "Everything was so good.food, service, crew, entertainments etc."
優點： "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
缺點： "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
優點： "Everything went well. Crew were helpful."
缺點： "There was no onboard entertainment system."
優點： "Business class lie flat bed"
缺點： "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
優點： "I loved the aircraft and the great service. They offered great food and the service was fast"
缺點： "Everything ok"
優點： "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
優點： "I took me to my destination."
缺點： "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
優點： "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
優點： "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
缺點： "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
優點： "upgrade the food quality"
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "The service of overall the price"
缺點： "Terrible service. Old plane."
優點： "Excellent service and comfort, from start to finish"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點： "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點： "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
缺點： "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Everything was good and the price was proper."
缺點： "I think, any flight should have some more movies, music, and other entertainment."
缺點： "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Everything like always"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Great service and entertainment"
缺點： "Food was no good"
優點： "So very accommodating and friendly. The standard for customer service."
I had an oversized bag. The process of dropping my bag was dreadful. There was a single agent accepting over sized bags and a line out the door. Delta must fix this disaster.
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
缺點： "Customer service, the app defies the laws of physics, it blows and sucks at the same time, and email says expect a reply in 3 weeks. United thanks you Delta, they just gained 2 new customers!"
優點： "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
缺點： "Nothing it was perfect"
優點： "Super friendly and helpful with connections."
缺點： "The music on the plane was a bit much. Lol"
優點： "Great crew, comfy seats and efficient boarding!"
優點： "The guy working the terminal was very helpful."
缺點： "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
缺點： "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
缺點： "Wifi was completely useless. I prefer to pay to get simething."
優點： "The Airbus was so futuristic. If you can make it more futuristic, even better."
缺點： "I didn't like that I had to put my bag under when there was plenty of room overhead."
優點： "Flight was delayed for more than 3 hours."
缺點： "Could have left on or close to schedule."
優點： "Son got wings, so was happy."
缺點： "No entertainment."
優點： "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
缺點： "Delta needs to try harder to minimize flight delays."
缺點： "Seats are so small. Flight was delayed."
優點： "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
缺點： "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
優點： "I did get home eventually"
缺點： "Flight was delayed. Seats are cramped."
優點： "Free movies available in flight"
缺點： "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
優點： "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
優點： "Clean and spacious plane, relaxed and organized gate cre"
缺點： "Crew member passing out ear buds ran out and never came back"
優點： "Flight itself uneventful"
優點： "Personality and charm of the flight attendants made it an especially relaxing trip."
缺點： "You messed up my life with your poor service."
優點： "Everyone was fairly friendly"
缺點： "Cramped foot room"
缺點： "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
優點： "The staff was wonderful and the flight was smooth"
優點： "The crew were so polite and happy!"
缺點： "Those seats! UGH!"
缺點： "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
優點： "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
缺點： "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
缺點： "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
優點： "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
優點： "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
優點： "Media access was great, flight was on time and flight crew was pleasant and helpful!"
缺點： "Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable."
缺點： "VERY bumpy ride- scary"
優點： "Everything went smoothly"
缺點： "Not anything"
優點： "Left ontime, arrived 30minutes early."
優點： "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
缺點： "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
優點： "Being interviewed as I waited in line to check my luggage. Personal touch and felt good safety screening. Bottle of water given out. The friendliness and helpfulness of the crew. I was in the back of the plane. Very cheery despite the masses of people."
缺點： "Seat size small. Although I appreciate the serving of food during the flight, felt a lot of junky carbs and sugar."
優點： "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
缺點： "Peanut allergy on flight. No peanuts. No other options."
優點： "Wonderful staff, very helpful after our plane was diverted"
優點： "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"
優點： "The in flight entertainment options, multiple food service options at no additional cost, the crew"
缺點： "The long line to check in at the airport"
Everything was fine except the meal we ordered was not available which made no sense since they asked me ahead of time to order a meal.
Good flight. Crew very professional food so so. Alot of leg room. Bit I was in first class. Will never fly any other way. It's worth the money.
It was a very good experience.
Unloading and waiting for your baggage in the walkway is not a very conducive method
Horrible scam. Make you pay extra for more leg room then switch your seat as you’re boarding to a regular seat. Never fly American!
優點： "The crew and boarding process was excellent."
缺點： "Social distancing with the seating arrangements was lacking."
缺點： "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
優點： "The crew was nice"
缺點： "boarding and unloading are nightmares. They really should load the planes back to front and if someone has a connecting flight, they should be allowed to unload first."
優點： "Absolutely atrocious!"
缺點： "Dallas Airport needs to get themselves together. Especially American Airlines through Dallas. I wouldn’t wish the AA Dallas experience on my worst enemy.... yet another fail for AA Dallas."
優點： "Seats in first class were comfortable. It was nice to get a cocktail right away."
缺點： "A real snack would have been nice after boarding"
缺點： "Boarding crew was not very polite. You can get the same message across with out being rude. Just not necessary."
優點： "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
缺點： "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
優點： "There was a short delay but it was done professionally and I got a notice about it. I had nice people seating next to me and the craw was ok."
缺點： "It was upsetting that they didn’t have earbuds/headphones as my iPhone headphones can’t connect to the TV so I had to watch a movie without sound. You should have extras. I also wish they had a banana for us, it’s better than pretzels. And cheep and healthy."
優點： "Super-friendly, easy-to-understand crew"
缺點： "Too short of a flight for WiFi or snacks"
優點： "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
缺點： "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
優點： "Movie options were good."
缺點： "The a/c was not working well and t"
缺點： "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
缺點： "Seats were very uncomfortable and that must have been the decision of the airline. We landed early and taxied and waited for a long time, more than 30 min until we actually pulled up at gate, also the airlines fault."
缺點： "Terrible rough landing for no reason"
優點： "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
缺點： "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
優點： "We shopped price, this was the most affordable flight for us."
缺點： "Getting seat reservations should be easier and sooner."
優點： "Quick service, respectful of need to sleep on an overnight flight. Much appreciated!"
缺點： "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
優點： "The cabin crew bent over backwards to help."
優點： "Boarding on time and arrived to my destination on time."
缺點： "It was a little hot in the plane at during start and touchdown"
優點： "They crew was extremely friendly. The prices were super cheap and everything ran extremely smooth."
優點： "Service was good"
缺點： "Seats were very small and very tight bags did not stow under seats like usual"
優點： "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
缺點： "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
優點： "The crew was phenomenal!"
缺點： "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
缺點： "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
優點： "The boarding was super fast as well as exiting, WOW!"
缺點： "Completely ignored for beverage service"
優點： "Service and smooth flight."
缺點： "I bought two exit seats and they were not given to me."
缺點： "The flight attendants were Garbade"
缺點： "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
缺點： "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
優點： "We had a very pleasant staff!"
優點： "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
缺點： "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
缺點： "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
優點： "Service on board"
缺點： "Left an hour late; missed connecting flight. Our final destination was DC; connecting flight was to Philly. Wanted them to Serbs us to DC since we missed our flight. But, the agent said he couldn't due to airline regulation. I was willing to pay more. I'm not happy about it."
優點： "Flight attendant, Billy, on flight to Chicago encouraged everyone to help each other figure out how to manage close connection times due to a long delay leaving Charlottesville. He then arranged for folks with short times to move forward. We would never have made our connection without him. Gate agents also kept the door open for us as we dashed to our connecting flight and hustled us on board. Amazingly the ground crew also got our luggage transferred in the short 10 minutes we had. Thank you American!"
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Could have slept in for another couple of hours!!:"
優點： "3 seats to stretch out and sleep"
缺點： "4 seats to stretch out"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "With the exception of delays due to thunderstorms all was excellent."
缺點： "Sits not suitable for long distance travel"
優點： "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
缺點： "Nobody was checking tickets for checked bags we deboarded."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Unprofessional rude United staff"
優點： "On-time departure, smooth flight to Denver, excellent crew."
缺點： "Tiny, crowded seats, no USB ports on aircraft, no free United Wi-Fi at Cancun Airport."
優點： "Left on time, friendly crew, comfy flight."
缺點： "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
優點： "fast take off and good service."
優點： "The staff was excellent. United has improved their customer service."
缺點： "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
優點： "Smooth process from checking in, to ,boarding, to arrival."
優點： "Friendly staff"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點： "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
優點： "Smaller plane enhanced comfort"
缺點： "Did not use entertainment app"
缺點： "Maybe it is real or maybe it is my imagination, it seems like the leg room has decreased. My son is around 6' and was not very comfortable. I could not reach my shoes to loosen my shoe laces."
優點： "Left right on time and arrived early. Excellent stewardess for our flight."
缺點： "No problems at all."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
缺點： "The plane was too cold!"
優點： "They didn't kick anyone off."
缺點： "Flight delayed 1 1/2 hours for mechanical issues. On top of that, entertainment system not working."
優點： "Always a good fight, very short."
缺點： "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."
優點： "Movies on personal device"
優點： "The flight crew."
缺點： "I paid for something and I expected to get it. For most of my trip I sat business class but on my flight back to phx from Houston not only did I get an economy seat but I also got put on the last group to board. I can't help but feel a bit cheated here."
優點： "It was very quick boarding, it may have been a bit confusing though."
缺點： "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
優點： "Good flight"
缺點： "Flight was canceled"
優點： "Very attentive flight attendants, on board on demand tv/ movies, smack options"
優點： "I loved how helpful and kind the staff was. There was an issue with seating and they sorted it out in a quick and professional manner."
缺點： "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The plane flew."
缺點： "We must have had the oldest plane in the fleet. Small screen entertainment with cycling channel movies, not individual choice ... And my screen did not even work. Uncomfortable seating. Poor meal choice. Service was average, some of the staff seemed to be doing the best they could with what they were given. Some didn't seem to try at all. Why is United so far behind any other sta Star"
優點： "Short flight, really appreciated the cups of water that were offered."
缺點： "seats were very uncomfortable"
缺點： "Everything!!!!!!!Delay led to missed connection which led to flying to another city but plane had mechanical issues then that plane was late, then plane was full so had find another city too fly into. Planes are not going to any of that cities upstate. Had to then go to LaGuardia airport to catch a Delta connection to Syracuse my. NEVER AGAIN!!!!"
缺點： "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."