It was JFK to ICN, 70 min stay, then ICN to PUS. JFK to ICN flight was delayed 1 hour, and arrived at ICN about 30 min late. There was only 70 min stay at ICN to change flight. But because of the delayed arrival, I had only about 30 min to change flight. Koreanair waited for me while I was running to the gate. I almost missed the ICN to PUS flight. I suggest Never take this particular flight connection.
Faster process to check bags in
I requested a seat through chatdeal and they confirmed the seat. When I arrived at the airport, they told me that the seat was not assigned to me from the agency. This information was not disclosed when booking through chatdeal that the seat assignments are not confirmed even though their agents say it is.
優點： "The crew was very professional"
缺點： "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
優點： "THE CREWS ARE VERY POLITE"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
優點： "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
缺點： "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
缺點： "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
優點： "The comfortable aircraft and its services"
優點： "Great flight crew, speedy and efficient departure procedure"
優點： "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
缺點： "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
缺點： "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "The staff was friendly and helpful"
缺點： "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
優點： "Attentive service, very detail oriented to avoid any mistakes for the traveler"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
優點： "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
優點： "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
優點： "food selection & crew courtesy"
優點： "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
缺點： "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
缺點： "Can't think of one think.. this trip was flawless"
優點： "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
缺點： "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
優點： "upgrade the food quality"
優點： "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
缺點： "Nothing that I can think off."
優點： "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
優點： "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Comfortable flight, flight attendants were courteous, toilet was always clean."
缺點： "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "The time is not delayed"
優點： "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
缺點： "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
優點： "The flight staff is always a pleasure to fly with."
優點： "Food was great! Staff was courteous. Flight was on time:)"
優點： "Rr00m for legs and food"
優點： "Good Customer Service"
優點： "Very friendly service."
缺點： "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
優點： "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
缺點： "I have to wait for my next flight about 8 hours ."
優點： "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "Seats seem to get smaller but overall a good experience"
缺點： "Seat room"
優點： "Friendly crew, good food and entertainment."
缺點： "Seat comfort and space aboard."
缺點： "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
優點： "comfortable plane."
缺點： "Kay&k was awful. Never use them again."
缺點： "Having a crew ready"
優點： "Smooth ride and early arrival"
缺點： "My flight got delayed at least 3 times!"
優點： "Exit Row Seating"
缺點： "Delayed Flight 1 hour and 20 minutes"
優點： "No problems."
缺點： "All was well."
缺點： "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
優點： "We arrived safely The seats were comfortable We were on time"
缺點： "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
缺點： "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
優點： "All service once on board was lovely"
缺點： "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
優點： "Boarding was fast!"
缺點： "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
優點： "not much"
缺點： "not much"
優點： "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
缺點： "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
缺點： "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
優點： "The flight crew was great and it was a very smooth landing."
缺點： "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
缺點： "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
缺點： "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
優點： "Flight was on time and the crew were excellent."
缺點： "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
優點： "Very fast, efficient boarding."
缺點： "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
缺點： "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
優點： "On time"
缺點： "All well"
缺點： "Flight was late. More than doubled my layover time"
缺點： "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
優點： "Very friendly crew."
缺點： "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
優點： "The flight was on time, I like the assigned seat, and the service was pleasant."
優點： "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
缺點： "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
缺點： "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
優點： "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
缺點： "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
缺點： "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
優點： "I got home"
缺點： "No tvs"
優點： "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
缺點： "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
缺點： "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
優點： "Like I said before nice early boarding."
缺點： "No problem"
缺點： "Seat assigned"
缺點： "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
缺點： "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
優點： "Crew was polite and professional"
缺點： "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
缺點： "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
The trip from Athens to Montreal was fine. The food quality was not as good as I had hoped for. In fact it was by far, the worst food I have ever had on a flight. It was very high in fat content. Dinner was a cheese sandwich. The crew was friendly and the entertainment options were very good. The main difficulty was from Montreal to Boston. The plane was supposed to have a 3 hour layover. The layover was extended to 5 hours, then 5 1/2 hours and was eventually cancelled and rescheduled for the next day, resulting in a 20 hour delay. There were at least 6-8 other planes that had been cancelled as well. We were told that they could not get a crew to fly the flight. There were long lines everywhere in the airport and very few people to help or explain. I first heard of the cancellation by text message. Finding information in terms of where to go next and what was the plan was a struggle. Although we had been told that there would be hotel vouchers, transportation vouchers to the hotel and back to the airport and food vouchers, at the end, staff were suggesting we make our own hotel arrangements because, apparently the local hotels were all booked. I was one of the lucky ones who actually received a hotel voucher. After I arrived at the hotel and checked in, the reception desk informed me that the airline required at least two people in a room and that I could expect to have a roommate. As a single traveler I objected to that arrangement. I felt it was a security risk and I didn’t know if the person could be trustworthy, if they could have something infectious or if they could be a loud snorer so I couldn’t sleep. The hotel was very gracious and promised to help me in this regard but told me that it was ultimately the airline’s call. This policy puts women who are traveling solo in jeopardy. There was no well organized structure to help all the weary travelers with the issue. We all waited in line patiently as the few airline clerks helped as best they could. While the initial take off time was at 5:00 pm., by the time I arrived at the hotel it was past midnight. We had to take our luggage back and then return at least three hours in advance to check in again, go through border control, customs etc. All in all, it was an exhausting ordeal.
Everyone travels carry on only so boarding is the overhead hunger games now. Seats are so close together in economy you will be touching the passenger next to you.
優點： "Everything was great. From food to entertainment was great."
優點： "Standard flight"
缺點： "Actually prepare the plane properly for take off"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Smooth, on-time flight and okay service."
缺點： "For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind."
優點： "More opportunities to eat Tim hortons"
缺點： "Having to wait 24hra to leave Canada"
優點： "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Good wifi, movie options"
缺點： "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."
缺點： "Steward. & meals"
優點： "Returning to London and Paris in 2018 and hope w/ no snafus"
優點： "Seats were comfortable. Food was OK."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
優點： "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
缺點： "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
缺點： "No vegetarian options"
優點： "Boarding process"
缺點： "Cabin Crew did not provide water to hydrate the passengers but, one time on the flight from Toronto to San Francisco."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "At least there were individual tv's. The choice of movies was horrendous."
缺點： "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
缺點： "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
缺點： "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "The flight was quick. Great crew."
缺點： "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
缺點： "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
優點： "The employees recognized our needs, were polite, accommodated easily to french or english, and even told people to clear the boarding area if it wasn't time for their zone to board (a major pet peeve of mine)."
缺點： "No inflight entertainment or food and really small seats. Yeah, you can pay extra for an ipad or to get food, but for most decent flights these days you get at least something to eat for free. Especially on a 7 hour flight from US to CAN. My knees nearly touched the seat in front of me. It wasn't that small of a plane, i just think they really wanted to pack us in. If they removed a row or two and gave everyone just an inch more space how much would that REALLY set them back?"
優點： "Food need to improve it's no taste and stank of meat"
優點： "Everything came on time. Staff was professional during a difficult situation"
缺點： "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
優點： "organized crew & good service"
缺點： "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
優點： "Crews were very nice. I also liked biscuits."
缺點： "Ground staff was not as nice as the crews."
優點： "Eventually they got us there."
缺點： "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
優點： "Young air hostess was very goid"
缺點： "All good"
優點： "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
缺點： "Poor ccustomer service by flight attendants and no follow up on ill passengers."
缺點： "From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
優點： "We got to our destination safely and on time."
缺點： "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
優點： "Attractive and competent flight attendants What a soft landing"
缺點： "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
優點： "I was given an upgrade to Business so what not to like. The meal I chose was a strange combination that I would not recommend - lentils with chicken and a few carrots. The crew was great."
優點： "Flight attendant's were friendly amid the circumstances."
缺點： "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
優點： "Friendly crew Newer airplane (787) On time"
優點： "It left ontime and got me to where I needed to be."
缺點： "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
缺點： "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Decent crew"
缺點： "Seat pitch and comfort. Food utensils VERY flimsy"
缺點： "Roomier Seats more isle space and comfortable seating. Better head sets"
優點： "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
優點： "Crew, snacks, entertainment"
缺點： "Delayed:( Seats were so hard"
優點： "The details about the flight info"
缺點： "THTe customer service at Charlotte airport were not friendly at all"
缺點： "Sits not suitable for long distance travel"
優點： "Fantastic service and very poloce staff."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Everything was very good"
優點： "A bit more leg and knee room."
優點： "Quick boarding and on time take off"
缺點： "Nothing to report!"
優點： "Crew was nice."
缺點： "Some travelers was not good."
缺點： "Small plane"
缺點： "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
優點： "Staff, modern plane"
缺點： "Seats where slightly small"
優點： "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
缺點： "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
優點： "Flying first class"
優點： "Courteous attendants and overall great flight"
缺點： "The mixed trail mix, honestly that's all :)"
優點： "Boarding went smoothly."
缺點： "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
缺點： "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
優點： "all went well...no issues"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "priority boarding; seat;"
缺點： "snacks selection was limited"
優點： "Quick and easy boarding process; no lingering trying to sit."
缺點： "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
優點： "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
優點： "Movies on personal device"
優點： "on time and very polite.. good flight"
優點： "Despite weather delay, the flight crew was very energetic and in a positive mood."
優點： "No long waits. Smooth travel."
優點： "The flight attendants were great."
缺點： "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
缺點： "Nothing not to like!"
優點： "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
優點： "Everything went smooth."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Best flight attendants!"
優點： "The flight was snooze and the flight staff were friendly!"
優點： "The flight itself was very convenient and quick."
缺點： "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."