The crew are friendly and accommodating. I have no complaints.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Short flight with minimal services. I have no complaints. The staff were very, very good.
優點: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點: "I like the spirit of Christmas in some of the staff."
缺點: "Board people by section instead of a madsive line."
優點: "Amazing crew"
缺點: "Perfect"
缺點: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點: "Everything."
缺點: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點: "The crews were very kind and helpful."
優點: "The EMIRATES flight was nice. Japan airlines has good leg room."
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Polite crew, got our selected seats, clean"
缺點: "WiFi didn’t work"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Flight experience in JAL is excellent."
優點: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
缺點: "None"
優點: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點: "I like everything about flying JAL. That is why JAL is always my first choice."
缺點: "I did not like when I can’t choose my seat after booking a flight."
優點: "Courteous cabin crews, must be from Japanese culture."
缺點: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點: "Customer service was on point . Thanks Again !"
優點: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點: "Clean plane, very nice crew."
缺點: "Flying coach is always cramped for a tall person!"
優點: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
缺點: "I wasn't able to pre-select my seat."
優點: "Crew was very pleasant"
缺點: "Food was fair, not great."
優點: "Entertainment options were good"
缺點: "Food was mediocre and long waits for restroom"
優點: "Movie choices"
缺點: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點: "Friendly and respectful staff, great meals, tasty!"
優點: "The flight attendants were very kind and attentive."
缺點: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點: "This was an AA flight.I never expect excellent service from AA."
優點: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點: "Premium Economy had good seating space and leg room."
缺點: "No wifi access"
優點: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點: "Friendly staff"
缺點: "only drink provided but no snack"
優點: "very friendly and very helpful from checkin in to departing"
缺點: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點: "Always on time!"
缺點: "Everything is perfect."
缺點: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
優點: "nothing"
缺點: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
優點: "Very clean. Crew was very good. Food was for the most part fine."
缺點: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
優點: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點: "Meal, crew"
缺點: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
缺點: "Add a low carb meal option"
優點: "Crew great but seating not so comfortable"
缺點: "Better Seats"
優點: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點: "Other than chairs being more comfortable nothing really"
優點: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點: "The crew was fantastic and the food was very nice."
缺點: "It really would have been nice to have a vegetarian option!"
優點: "empty flight, foods tasted good."
缺點: "The seat was uncomfortable. Entertainment choices were limited."
缺點: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
優點: "Outstanding service as always - ANA rocks!"
缺點: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點: "Flight departed on time, landed on time....excellent service, too."
缺點: "Nothing"
優點: "Empty seats"
缺點: "Only snack No entertainment No chargers"
優點: "A taste of Japan food."
缺點: "None"
優點: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點: "They need some vegetarian options for meals."
優點: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點: "The lounge was somehow poor and noisy because of the airport constructions."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點: "Crew amazing and food very good."
缺點: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點: "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點: "Good service"
缺點: "baggage was broken."
優點: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
優點: "Very polite staff"
缺點: "The curry made me sick and the movies were outdated."
優點: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點: "The entertainment is pretty limited , and the food selection is limited for western food."
缺點: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
優點: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點: "crew was professional and very attentive and beer and wine and ice cream on the flight"
缺點: "wish they had more movies choices from the u.s."
優點: "crew was professional and very attentive and beer and wine on the flight."
缺點: "wish they had more movies choices from the u.s."
優點: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
缺點: "The seat in this airplane was downright uncomfortable."
優點: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點: "The entertaiment film needs more variety..."
缺點: "I missed it due to delayed flight from LAX"
優點: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點: "Nothing"
優點: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點: "Friendly and accommodating crew"
缺點: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點: "Good food and service"
缺點: "Delay too much time"
缺點: "Limited number of movies"
優點: "The crew was very friendly and attentive. The food was generous and very good"
缺點: "There really wasn't anything I didn't like"
缺點: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
優點: "All the Japanese food are delicious! The crew are polite and nice"
缺點: "I suppose, not enough variety of American movie. In my opinion"
優點: "Food legroom service friendliness"
缺點: "Could not view flight info on map"
優點: "Great service and great food"
缺點: "No complaints from me"
優點: "leg room; extra seat between us"