優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
優點： "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "Airplan so old and ac not work super hot."
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "Once again the service from the flight attendants was perfect."
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "Good service."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
優點： "They were super considerate the entire flight."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "They provide us slipper for in flight comfort"
缺點： "Old aircraft"
優點： "Love Jan service!!!"
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
優點： "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
優點： "great service and help with everything!!"
優點： "Courtesy of crew members"
缺點： "No vegetarian food available"
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "Wonderful crew..nice plane and comfortable seats!"
缺點： "No inseat power or usb on the monitor"
缺點： "slow service, inconsistent, they skipped my row for service???"
優點： "Crew were very gracious and kind."
缺點： "Food not as good as before"
優點： "the crew is fine. The seat was OK standard."
缺點： "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
缺點： "Crew miss my drink"
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
優點： "The crew professional and friendly"
缺點： "The food was rather bland and did not live up to my expectations"
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
優點： "They were very generous with food and drinks. It was a pleasant flight."
缺點： "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
優點： "Amazing crew, great seating area and tasty menu."
優點： "Flight time shorter than scheduled. Food good. Crew great."
缺點： "Somewhat limited recent release movies compared to Emirates."
缺點： "I think the food in our flight was not that good.."
缺點： "I recomended yo my friend"
優點： "Ok boarding, plane was new, entertainment system was up to date"
缺點： "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
優點： "The crew was terrific. Always smiling and helpful."
缺點： "If you need more space economy is a tight fit. It would be better to upgrade."
缺點： "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
優點： "Service was excellent!"
優點： "Great seats and efficient service all round."
優點： "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
缺點： "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
優點： "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
優點： "Entertainment system ok"
缺點： "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
缺點： "Very cramped. Worst leg of the journey"
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
缺點： "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
缺點： "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
優點： "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
優點： "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "Excellent crew, service and food"
優點： "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
優點： "Espresso coffee, champagne, crew, headphones"
缺點： "Cabin little bit cold"
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
缺點： "Boarding didn’t give priority to passengers with children"
優點： "Very attentive and super awesome crew."
缺點： "The desserts. The bun."
優點： "Excellent attention to service and comfort."
缺點： "Outdated Cabin Fit Out"
優點： "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
缺點： "baby crying throughout the flight"
缺點： "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
優點： "Entertainment system"
缺點： "Uncomfortable seats with no space, arrival at last gate"
優點： "Ease of check in, very quick."
缺點： "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
優點： "Service by the crew was great"
缺點： "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
優點： "Amazing service!"
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "Very great!"
缺點： "Hard to get better!"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Too much unreasonable charges!!!!!"
優點： "The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous."
缺點： "I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight."
優點： "Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections."
缺點： "Nothing, really."
優點： "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
缺點： "Delayed flight."
優點： "I like because they used a new aircraft."
缺點： "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
優點： "Love the airline and how they treat their guests"
缺點： "They movies on demand kept skipping in voice....but love the selection of movies"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
缺點： "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
缺點： "The layover was more than 10 hours and NO hotel was provided."
優點： "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
優點： "The boarding process was well organized and quick despite the size of the plan."
缺點： "The seats are very narrow and not much leg room."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "Anna at the ticket counter really helped me out and did a fantastic job!"
優點： "comfort of premium economy seating in 777 ER300"
缺點： "Food service not that good."
優點： "Crew was nice and polite"
缺點： "No information, lack of communication"
優點： "Flight onboard: Nice interior on 777, food was mediocre, but overall pleasant experience. Flight before takeoff: due to 3 hour delay flying out of Pudong, they passed out water and sandwiches. Then we waited almost another hour before we could taxi to the runway. I blame this on Pudong airport. One of the worst airports for delays."
缺點： "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
優點： "The crew was attentive and the flight was on time. The 20-minute delay was caused by traffic, but the flight duration was still on time."
缺點： "Waiting/Idle time would have been improved if the entertainment system was available from boarding to landing. The screens should be updated (they look pretty old) and a few more inches of leg room would be nice."
缺點： "delayed flight"
優點： "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
缺點： "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
優點： "Food was good. The screen of the first flight LAX-TPE) was big and new."
缺點： "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
優點： "everything run very well and hardware was great"
優點： "Price was good. The plane was quiet and clean."
缺點： "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."
優點： "FREE Upgrade to Business class from Taiwan to Yokyo"
優點： "Good crew"
缺點： "No customer service people to talk to about seating. No one ever answer the telephone"
優點： "All good"
缺點： "All good"
優點： "Cheap but much better than the Southern China airlines trip we took a couple of years ago. Airbus entertainment system worked, meals were hot, tea and beer flowed freely, seats were packed but not as tightly, restrooms stayed clean. Sit on the right side to enjoy views of Alaska and Japan coastlines and twilight fishing vessels."
缺點： "Would be nice to have pan/tilt/zoom on the front/down exterior camera feeds."
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "Newer plane, crew was amazing, seats were adjustable"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Great plane and staff"
優點： "No delay and nice staff"
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
缺點： "The plane was very hot"
缺點： "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "The crew!!"
優點： "The service"
缺點： "The food."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "Our lougage did not arrive"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "kLM staff was great."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "Premium economy service was good."
缺點： "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Good multi media access and content"
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
優點： "Crew was not very friendly."
缺點： "Checking in for flight was not very good. Counter help was not well informed/trained."
優點： "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
缺點： "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
缺點： "I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate."
優點： "Seats are comfy"
優點： "Very good"
缺點： "Not much except the air con which was so freezing ( pls raise the thermostat a little bit"
優點： "The crew was helpful and patient. Toilets were always clean."
缺點： "Beer was not available. Sometimes the type of food was not available in the coach class."
缺點： "Food on time"
優點： "Business class was good but sears small"
缺點： "Flight to BKK better seats"
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "The lay flat bed was amazing and I like the privacy of the seats; this Philippines Airline business class is enjoyable!!"
缺點： "Don’t ask the stewardess for recommendations on what dishes to eat for meals; their taste is quite different from yours!! My stewardess recommended a pork dish that she said was tasty, but I found it dry and chewy!! But that’s Filipino taste!!"
缺點： "The extra bag fee is insanely high, $175."
優點： "Great Flight Crew very Pleasant"
缺點： "It was a small plane but comfortable and comfortable flight"
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
優點： "Sit is average small"
缺點： "Food was terrible, need to improve for the food quality"
優點： "Crew was great."
缺點： "We didn’t appreciate the delay."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "Wasnt bothered as compared to previous flights."
缺點： "One hour delay in boarding and taking off and NO explanation from any airline personnel."
缺點： "No movies in thePR301"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The offer of assistance before I even asked for it; genuine concern"
優點： "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
優點： "We were led to board the aircraft early but ended up sitting inside the plane for half an hour past our scheduled departure time to await boarding of other passengers connecting from other flights."
缺點： "Long wait time inside the aircraft past the scheduled departure time to await other passengers connecting from other flights."
優點： "the people"
缺點： "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
缺點： "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
優點： "Decent video choices but not great; decent checkin process"
缺點： "No leg room. Bad food."
優點： "On time Departure, quick flight. comfortable seat"
缺點： "No wifi. No entertainment"
優點： "On time arrival"
優點： "Seats and service in business class Crew"
缺點： "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
優點： "It landed safely."
缺點： "It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty."
優點： "Timely Good Service Smily Crew"
優點： "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
缺點： "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."
優點： "flight, service --great"
缺點： "check in --vry problematic."
缺點： "Super delayed flight was delayed about 4hours, but is understandable due to storms."
優點： "the airline crew were very accommodating to get the family seated together when everybody were boarded."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
優點： "The overall price of the airline tickets."
缺點： "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
缺點： "there was no separation in the boarding process. General boarding started when announcement that elites can baord already. No blankets, no entertainment"
優點： "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
缺點： "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
缺點： "They don't have enough selection of meal."
優點： "Wide seats."
缺點： "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
優點： "Food quality ,presentation and taste has improved a lot!!"
缺點： "It's not exactly that i didn't like... It's just that there's still room for improvement with the crew service."