Service was excellent. Flight attendants were continuously in the aisle offering service.
Inside the airplane is hot.
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
缺點： "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
缺點： "Flight delays are always disappointing."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Good service. Flight went off without a problem."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "The crackers design beside the meal and different colors of the sleepers."
缺點： "Ear phone is not so comfortable!"
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
缺點： "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
優點： "Excellent and original Japanese meals"
缺點： "BA flight with poorer screens and food than JAL"
優點： "JAL always have good services."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
缺點： "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Hopsitality by the crew members was excellent
缺點： "More food options. Softer, roomier seats."
優點： "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
缺點： "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
缺點： "Connecting flight in Incheon Airport delayed again, 4th consecutive time this has happened on this particular flight. I think this is done intentionally so airline can combine it with the next flight that departs 50 minutes later based on amount of bookings on each flight."
優點： "The. Crews are amazing. Nice/comfy flight."
優點： "Comfort flight with good entertainment, food and service."
缺點： "Flight attendants need to assume travellers do not know Korean."
優點： "I'll give a more complete and less-biased review if I get it back!"
缺點： "Meal the beef steak taste like beef jerky"
缺點： "flight delayed 30 minutes"
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
缺點： "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
優點： "Staff and flight crew all very nice and profressional and attentive; bags arrived at final destination - no issues with missing luggage"
缺點： "Another delay from icn to bkk, No meal on this 6hr flight! Catering issue, so no dinner... just a pack of peanuts, literally. Seats very uncomfortable in economy, lack cushioning"
優點： "Their customer service and food"
缺點： "Big delay for more than one hour."
優點： "It's okay."
缺點： "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
優點： "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
優點： "Good food and services"
優點： "Same great staff"
缺點： "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
優點： "I like their attentiveness to service. Very efficient and hospitable comes to mind of these highly professional flight crew. From checking in my baggage to getting settled in before take off, meal and beverage service, and to ensuring overall comfort for we the passengers."
缺點： "Just the rudeness of some of my fellow passengers. Otherwise a great flight."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
優點： "Crew was very nice..did all they could do"
缺點： "Food terrible..seats not comfortable..few entertainment choices"
優點： "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
缺點： "The pushy people on flight"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Best attendants and gate agents ever."
優點： "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
優點： "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
缺點： "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
缺點： "did not attempt to treat layover passengers with extra comfort. flew HNL to ICN 9-10 hr layover at ICN for 4+ hours, ICN to BKK (final destination). ICN to BKK flight if at all possible should give upgrade to preferred seat, higher or at least offer connecting free seats... no concern for passenger who need rest due to the long haul..."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Food was nice. Especially, Bulgogi? korean special rice ball was not just a food, but also gave us experience of mixing to make it. Crew gave me smile always."
缺點： "Entertainment was poor. It maybe caused by airplane model."
缺點： "I'm still in Korea. I want to go home."
缺點： "Weighing hand carry bags in Manila"
優點： "Having a full meal on a short (2 hour) flight was a nice surprise."
缺點： "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
缺點： "Sometimes food but it's okay."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
缺點： "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
優點： "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
缺點： "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
優點： "Fight crews are very nice. Service is very good. Food is good compared to other airlines."
缺點： "Long layover."
優點： "Attentive staff. Good food. Smooth flying. A++++"
缺點： "Poor selection of in flight movies. Power outlet not working"
缺點： "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
優點： "seats are comfortable for being economy"
缺點： "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
優點： "Crew was amazing, great service"
優點： "The landing was amazing. Wonderful pilot."
缺點： "Everything was great."
缺點： "None, everything was awsom"
優點： "Hawaiian has great crew."
缺點： "I thought I had upgraded to premium economy, but when I checked in, there was no seat assigned. I have to go back and check my records. No option for gluten free."
優點： "Flight attendants were great!"
缺點： "Flight was a little cold - but in Hawaii, not always a bad thing!"
缺點： "I fly Hawaiian all the time. It has always been a good experience."
優點： "Great service"
優點： "Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA."
缺點： "TSA needs to get their act together at Honolulu."
優點： "One crew member was very rude"
優點： "Everything was great."
優點： "Everyone was great.. Foods and drink was good"
缺點： "If there is move show and movie would be free.. It is a long flight."
優點： "Everything was great"
優點： "In flight crew was good and emergency exit row seat was very roomy. Ticket counter agent was able to fix the computer errors on my reservation."
缺點： "Constant issues with reserving and paying for premium seats and the system releasing them. Each incident took almost one hour of phone conversation or 30 to 40 minutes of waiting at the check in counter to resolve."
缺點： "TSA was ridiculous. After giving someone in our party TSA PreCheck they wouldn’t let us all go through (it was my son who is a minor)"
優點： "Line up process to board"
優點： "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
缺點： "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
優點： "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
缺點： "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
優點： "The crew of Hawaiian Airlines was outstanding. The boarding process was smooth and efficient. There was adequate space to store baggage, seating was comfortable, entertainment was outstanding, food and refreshments were fantastic."
優點： "The complimentary sandwich and chips were appreciated."
缺點： "To get earphones, blankets, play video games and view movies all required purchase."
優點： "Staff always collecting trash, good food, plenty of overhead bin space, friendly staff."
缺點： "Cabin was too hot and there were no fans!"
優點： "Hawaiian Air has a direct flight from Honolulu which makes the 5000 trip bearable. The Hawaiian crew is really good-natured and warm, always w/a smile, even in the middle of the night. In these days of budget cuts, Hawaiian serves you too much food and even offers a complementary glass of wine. The only unfortunate thing is that you have to pay for all types of on board entertainment. All in all it’s a really great flight in economy."
優點： "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
缺點： "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
優點： "Crew was really nice and accommodating, very comfortable seats but had to pay $80 for them."
缺點： "Food would have been better if they had nut-free options since I'm allergic. Other airlines give you nut free treats because of this reason. Entertainment could have been better - options for TV shows was limited - should have some HBO shows or newer sitcoms. Movie selection could have been better as well."
優點： "I liked the on-board entertainment and superb services."
缺點： "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
缺點： "I didn't eat or feel drawn to any of the movies or entertainment offerings."
優點： "complementary drink and meal service"
缺點： "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
優點： "Nothing- they really do suck."
缺點： "There crew sucks"
優點： "The staff was very friendly"
缺點： "It was a red eye flight, the lights were on for most of it the announcements were non stop. there were so many empty seats some upgrade and some just economy blocked of by a curtain. Allow people to move and spread out in these cases it's just rude and greedy to keep these seats empty when everyone is crammed in tight through out the plane."
優點： "Smooth Flight, decent food."
缺點： "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
優點： "In flight meal during dinner. Meal was just ok but it was nice to get some food. Got to sleep most of the way thankfully because the cabin lights were dimmed a bit."
缺點： "Credit card offer was announced on the PA system about 45 minutes before landing. Felt like I was being sold something and it woke me up."
優點： "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
優點： "Service, movies are numer one"
缺點： "Nothing to not like on this flight"
優點： "Free food and I had a lot of leg room. The crew was nice too"
缺點： "To pay for each movie i wanted to watch and for a blanket. I thought they were all complementary."
優點： "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"
優點： "options for vegetarians"
缺點： "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
優點： "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
優點： "The entire trip was smooth and easy, from check in at Honolulu airport to baggage claim at LAX, we had zero issues! That's a rarer and rarer thing these days. The flight crew were friendly and polite, the complimentary meal in coach was a pleasant surprise, and the A330-2 was smartly designed for relative comfort and accessibility."
缺點： "Would be great if there were SOME free television offerings, like Southwest Airlines does. I understand paying for the movies (although if you really wanted to stand out above the competition you could offer a select movie for free like in the old days), however the option to watch some satellite tv channels at no cost would be great. Also the nearest bathroom was out of order and that was a bit disappointing."
優點： "It wasn't to bad a bit camped, the seats are right. The crew was lovely the food could be better but other than the screaming kids it was ok"
缺點： "Food choices could be better"
優點： "Crew and ease of boarding."
缺點： "Deplaning in Oakland"
優點： "Relatively comfortable seats. Good crew. Free glass of wine."
缺點： "No meal options (we're vegan). Only old overhead video with no movie options unless you rent one of the few tables they have on the plane for a 5+ hour flight. Huge box filling a third of my food space for what? There are also no USB or electric plugs for power."
缺點： "There were a couple poorly made Hawaiian airlines videos bit to watch ANYTHING else there was a fee. Even to watch movies f pm the 1960s. Baggage feet increase for each bag. Check on crew was extremely rude and got mad that I tapped them with luggage when they were totally in the way. Will not fly Hawaiian again. Also, the seats were way to close together and it hurt when the person in front leaned back."
優點： "Good in flight food and services."
缺點： "How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed."
優點： "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
缺點： "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."
優點： "The seats were amazing... very comfortable."
缺點： "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
優點： "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
缺點： "Everything was great. Aircraft wasn't super updated but no problem!"
優點： "The crew was excellent.. the airlines customer service is the worst I've ever dealt with. I will never fly Hawaiian again"
缺點： "Had a 6 hour delay due to the fact that a crew member didn't show up... Hawaiian didn't offer any chance of changing airlines to accommodate anybody and only gave us a $100 voucher on future flights... like I'd ever fly with this airline again. If the delay was due to weather or a mechanical issue I would've understood, however one of there crew members calling in sick delays my vacation by a whole day and they say there's nothing they can do. Completely ridiculous."
優點： "Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded."
缺點： "Free movies on a 6 hour cross ocean flight would have been much appreciated."
優點： "Not much. The crew members' smiles were nice. That's about it."
缺點： "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
優點： "The food was delicious. I did not expect to have a complimentary champagne with my meal. It was nice. The flight attendants were very helpful. I was feeling sick on the plane. They keep asking if i need anything."
缺點： "I was very disappointed that I have to paid for the used of the blanket. it was cold on the plane. It used to be free. Luckily I brought a sweater with me. Otherwise , I be freezing."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "The flight"
缺點： "Nothing everything was good"
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Too much unreasonable charges!!!!!"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous."
缺點： "I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight."
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections."
缺點： "Nothing, really."
優點： "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
缺點： "Delayed flight."
優點： "I like because they used a new aircraft."
缺點： "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Love the airline and how they treat their guests"
缺點： "They movies on demand kept skipping in voice....but love the selection of movies"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
優點： "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
缺點： "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
缺點： "Great services on board"
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
There was no wifi available
Everything was fine it was just cold
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
The staff was the highlight. Only thing that could have been better was the temperature on the flight from Hawaii to Seattle. The plane was too cold to get comfortable
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
缺點： "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
優點： "When I asked for a seat change the crew was very accommodating"
缺點： "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
優點： "Nassau security line was quick. US Customs line was quick."
缺點： "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
優點： "Wonderful hospitality, excellent service!! Clean, well thought meal service."
缺點： "Hoping that this will continue!!"
優點： "Good crew, my seat did NOT recline."
缺點： "Plane was somewhat crowded."
優點： "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
缺點： "The seats were really tight between the rows. The space between the seats on the same row were typical."
缺點： "Better accommodation for handicap passengers."
優點： "I liked the entertainment"
缺點： "Ran out of hot water on flight"
優點： "Check in process & text updates were awesome!"
缺點： "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
優點： "i likes that drinks were free"
缺點： "i shouldn’t have to pay for headphones"
優點： "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
缺點： "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
優點： "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
缺點： "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
優點： "The crew are very nice on both flights and they were very courteous the seats.T"
缺點： "The seats were not that comfortable."
優點： "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
缺點： "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
優點： "The seats had plenty of leg room and the crew was was very kind."
缺點： "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
優點： "Great comfortable flight"
優點： "Zones are more delineated."
缺點： "People were obviously cutting in line and edging up before their zones were called."
優點： "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
優點： "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
優點： "Crew was friendly"
缺點： "We were delayed an hour and a half"
缺點： "Seats diddn't recline - often ignored by flight crew."
優點： "Everything was fine other then seating assignment"
缺點： "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
優點： "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
缺點： "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
優點： "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
缺點： "Baked chicken dinner was gross."
優點： "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
優點： "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
缺點： "Bad turbulence"
優點： "The boarding process was smooth, friendly staff."
優點： "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
優點： "The crew were super friendly and helpful."
缺點： "The entertainment system was completely down for the entire flight."
缺點： "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
優點： "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
缺點： "Nothing to input. All was great."
優點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
缺點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
優點： "I liked everything."
優點： "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
缺點： "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
優點： "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
缺點： "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
優點： "Unlimited snacks and drinks..."
缺點： "The mediocre upgrade."
優點： "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
缺點： "The entertainment was a bonus! Made the flight go by faster."
優點： "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
優點： "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
缺點： "Captain not at door to greet passengers as they left - usually a given."
優點： "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
缺點： "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."