優點： "Very friendly and accommodating crew."
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Boarding very efficient."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I would recommend to everyone JAL"
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Customer service was on point . Thanks Again !"
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
缺點： "Meal was served frozen."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "The service was great. Food was delicious,"
缺點： "It was a bit too warm in the aircraft."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Once again the service from the flight attendants was perfect."
優點： "Good service."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
缺點： "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
優點： "Plane is comfortable"
缺點： "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
優點： "Flight was "good," not great, nor excellent."
缺點： "Flight was good, not excellent."
優點： "I only like the hand sanitizer and a mask that gave us"
缺點： "The food they service was bad"
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
缺點： "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
缺點： "I didn't fly, they opened counters late"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
缺點： "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
優點： "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
缺點： "Same problem as the first segment (see above)"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
缺點： "customer service needs upgrading"
優點： "Great flight"
缺點： "It was fantastic"
優點： "Turkish airlines is better than all airlines I have used."
缺點： "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
優點： "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
缺點： "everything was very well done"
優點： "We didn't crash"
缺點： "Took too long. Build a transporter!"
優點： "I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing."
缺點： "Nothing that comes to my mind."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Friendly accommodating staff, good food, quality entertainment"
優點： "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
優點： "Good food and service"
優點： "Great experience for my first international flight."
優點： "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
缺點： "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
缺點： "Delay both ways"
優點： "I am not blaming the airline at all for these inconveniences."
缺點： "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
缺點： "Great experience"
優點： "Crew was very nice. I got my special meal. I am very thankful for it."
缺點： "Kosher food was ok"
優點： "Employees were very helpful. Service was great."
缺點： "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
優點： "The lounge was great"
缺點： "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
缺點： "Flight was cancelled and I haven't been informed about it AT ALL, only when I arrived to the airport. At the Turkish desk, they didn't manage to book me on another flight, so I had to purchase extra two tickets for approx. $600 from two different airline companies. BAD! BAD! BAD! From both Kayak and Turkshit airlines!"
優點： "Cabin/ground crew was professional, nice."
優點： "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
缺點： "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"
優點： "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
缺點： "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
優點： "I like that two meals were served, beverages were available as well as snack throughout the flight. Each seat had its own television and option to watch a movie, TV show, or listen to music."
缺點： "There were too many announcements being made when they could've combined them. It was disrupting to those watching or listening to something."
優點： "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
缺點： "The bording process, the customer service and attention."
優點： "Landed at right time."
缺點： "Check in service at SFO airport was really poor. Leg space is not good."
優點： "Food, kit with slippers etc, movie choices, food"
缺點： "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
優點： "The entertianment and food was excellent."
缺點： "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
優點： "Comfy plane overall, good and entertainment was good!"
優點： "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
缺點： "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
缺點： "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Security going from venice to Istanbul then israel could have been better"
缺點： "My entertainment system did not work and the crew did not do anything to try to fix it"
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Crew was great, very responsive and hospitable!"
缺點： "more lunch choices, especially choices without dairy products."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "The friendliness of the crew"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
缺點： "There was no wifi on flight"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "Flight cancelled"
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
缺點： "My suitcase didn't come with the airline."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Flying with KLM is a pleasure"
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
缺點： "They have mabaged to lost my luggage"
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Friendly staff, good service and on time departure/arrival."
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
缺點： "Please Endeavour to put the expiration date on the food served in the flight."
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Everything. A truly faultless experience!"
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "Eveything is well arranged"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "The crew were pleasant"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "They were awesome."
優點： "Crew service"
缺點： "Flight delayed."
缺點： "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
優點： "Same as above"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Excellent service, excellent food."
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
優點： "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
缺點： "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
"Delayed 1.5 hours in Miami to arrive in Dallas to a delayed flight and still miss the connection is very frustrating"
"Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space."
優點： "Comfort and organized"
缺點： "Entertainment, there was no tv"
缺點： "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
優點： "That we got there on time. And landed safely."
缺點： "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
缺點： "There were too many people on the flight. The middle seat was occupied."
缺點： "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
缺點： "Everything was fine"
優點： "The crew was great. The plane was clean. Both flights were on time and went very well."
缺點： "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
缺點： "Delayed flight. Seat didn't recline."
優點： "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
缺點： "Flight attendants were overworked on a full flight."
缺點： "Excellent flight"
優點： "Crew didn't show up was horrible"
缺點： "Schedule your employees beeter"
優點： "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
缺點： "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
缺點： "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
優點： "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
缺點： "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
優點： "Crew members. After a long time I got to see some friendly cabin crew members."
缺點： "Boarding was little delayed. But that's alright."
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Long delays"
優點： "New plane. Excellent service. Absolutely a delightful experience."
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
缺點： "Delayed for about 45 mins"
優點： "The flights were on time and the staff was very friendly."
優點： "my seat assignment"
缺點： "wish the crews were more pleasant. some were pretty rude to some passengers"
優點： "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
缺點： "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
優點： "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
缺點： "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
優點： "Please help me find my bags"
缺點： "The fact they lost my bags"
缺點： "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
優點： "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
缺點： "Nothing bad."
優點： "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
缺點： "The flight was perfect."
優點： "Efficient and nothing annoying."
缺點： "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
優點： "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
缺點： "Flight connection was too close. Delays in leaving Nairobi made us almost miss this flight"
優點： "nice flight - nonstop got us exactly where we want"
缺點： "not a big selection on food... just cookies (although good it would be nice to have some selection)"
缺點： "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
優點： "Finally had power outlets. 1 for 3. First class crew great."
缺點： "Didn't honor priority luggage tags. Small seats for 1st class."
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
優點： "The crew was friendly and efficient."
缺點： "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
優點： "Nothing absolute nightmare .. no water .. are you serious"
優點： "Service was excellent!"
優點： "On time"
缺點： "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
優點： "good service......"
缺點： "there is not much selection for in-flight food"
缺點： "Each flight delayed at least an hour"
缺點： "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
優點： "Timming Was ok"
缺點： "No Food, old tv, poor confort seat"
優點： "Food was great"
缺點： "Smoothly flight"
優點： "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： ". The staff was and movies waa the only good part of the flight."
缺點： "I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money"
優點： "Pleasant Flight attendants and good pilot."
缺點： "No free drinks at all! Cheap airline"
優點： "Service, Ecofriendly, Kind Staff"
優點： "The crew were friendly."
缺點： "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
優點： "Excellent processes- on time, landing, taking off, boarding, checking in. Good product."
缺點： "No entertainment provided (iPad tablets you need to pay for 10 dollars), pay as you go Wifi, and limited legroom/ overall comfort. Other US airlines have on demand videos. Overnight flight without pillows/ blankets provided."
優點： "great seating and food. service was excellent"
缺點： "low resolution screen makes a movie not enjoyable boarding was mediocre, we arrived late and the gate didnt know we were coming. AirCanada had already rebooked me for flight 28h later..which was ridicules. Immediate compensation was the upgrade from Premium to First. Thank you."
優點： "The comfort in side the plane and quiet drive"
缺點： "The 5 hours waiting time at the Toronto airport. It really was hard to endure."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
優點： "Coming home"
缺點： "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "No entreteiment. No food. One of the crew was indiferent and rude."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Finally getting off the plane."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Friendly punctual"
缺點： "Seats are way too close! No leg room!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
缺點： "At least snacks could have been given..."
優點： "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
缺點： "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
優點： "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
優點： "There was enough room to stretch out a little."
缺點： "That there was a secondary charge for everything."
缺點： "I know it's a growing practice, but to charge for food is a policy that I think is short-sighted."
缺點： "flight was delayed due to maintenance issues had to take 3 flights to get from rome to stl, would have been nice if it were only 2"
優點： "organized crew & good service"
缺點： "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
優點： "Comfort and Entertainment were great. They were punctual as well."
缺點： "The overall checking process was horrible. Nobody to provide help in Mexico City. We ended up spending extra time on line even though we did online check-in. One of our bags never made it. Which was very frustrating since we were traveling with two kids and were the last to leave waiting for the bag that never made it. At Newark, the lady that handled our missed bag claim had little customer service skills. All she said was that it was common for stuff like that to happen. Just that experience might make this the first and last time I use Air Canada again."
優點： "Air Canada's excellent and consistent performance and delivery of services.!! I have been flying with your company since 1970 and I have enjoyed every trip with your Company.... Thank you!!"
缺點： "1h15 late"
優點： "This was the smoothest flight I've ever had. Great pilot."
缺點： "It was a bit delayed."
優點： "It was on-time, left enough time to reach connections and my bag arrived."
缺點： "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."
優點： "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
缺點： "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
優點： "Very smooth and easy flight. Very friendly staff."
缺點： "We had huge trouble at front desk since now Canada asks Mexican citizens for visa and while booking the flight there was no mention to this! We almost didn't make it to the flight, only because we have double citizenship and we could board with our other passport. Front desk made us a lot of trouble in accepting the other passports because the name is not the same in both documents (one married last name other one with single last name) Strongly suggest adding a pop up when there are specific visa requirements."
優點： "2 seats together"
缺點： "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
優點： "Good entertainment, pillows and blankets, friendly staff."
缺點： "Very long transfer lines to get to my flight to Philadelphia because in a different country. Food was distributed first to pre-paid passengers, hinting that there might not be enough for all passengers to buy."
缺點： "When the flight was overbooked I did not get my flight because I checked in in person and not online. That is bullshit. They were nice to figure out the best alternative but I still lost hours to figure it out, leave and come back."
缺點： "Should offer meal included for a 5 hour flight which such an early check in that most of the airport restaurant were closed"
豁免更改費用。 搜尋墨西哥飛往台北市 臺灣桃園國際機場的彈性機票