每天清潔，並在 墨西哥飛往 台北的機艙內安裝HEPA高效濾網
優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "The crews were very kind and helpful."
缺點： "Air on the plane was stuffy"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "angled flat seats."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "服務 電影 雪糕"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "Best airline I have ever flown."
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "Nice leg room and excellent head phones nice crews"
優點： "Wonderful crew!"
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
缺點： "I wasn't able to pre-select my seat."
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
缺點： "No online check in"
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "on time and excellent service"
缺點： "a bumpy ride compared to our flight from NY to Japan"
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "Everything worked as planned."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "Comfort seat, decent food, polite service"
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "The schedule was convenient to get to Tokyo quickly Check in was fast"
缺點： "The food was more "modest" than I'm used to, but my expectations aren't high"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
"Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast"
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "On time and comfortable"
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "The crew are great!"
缺點： "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Food and services"
優點： "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
缺點： "Nothing bad"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Everything. The best I I"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "The crew are so courteous and helpful."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "Food and Sitting Space"
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
缺點： "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "attendents were very friendly and very accommodating."
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "The ANA stuff at Chicago airport is nice and helpful"
缺點： "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
優點： "leg room!"
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
缺點： "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."
優點： "Very attentive, professional crew."
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
缺點： "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "Flight was "good," not great, nor excellent."
缺點： "Flight was good, not excellent."
優點： "I only like the hand sanitizer and a mask that gave us"
缺點： "The food they service was bad"
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
缺點： "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
缺點： "I didn't fly, they opened counters late"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
缺點： "Same problem as the first segment (see above)"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
缺點： "customer service needs upgrading"
優點： "Great flight"
缺點： "It was fantastic"
優點： "Turkish airlines is better than all airlines I have used."
缺點： "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
優點： "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
缺點： "everything was very well done"
優點： "We didn't crash"
缺點： "Took too long. Build a transporter!"
優點： "I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing."
缺點： "Nothing that comes to my mind."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The space between the seats were narow"
優點： "Friendly accommodating staff, good food, quality entertainment"
優點： "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
優點： "Good food and service"
優點： "Great experience for my first international flight."
優點： "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
缺點： "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
缺點： "Delay both ways"
優點： "I am not blaming the airline at all for these inconveniences."
缺點： "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
缺點： "Great experience"
優點： "Crew was very nice. I got my special meal. I am very thankful for it."
缺點： "Kosher food was ok"
優點： "Employees were very helpful. Service was great."
缺點： "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
優點： "The lounge was great"
缺點： "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
缺點： "Flight was cancelled and I haven't been informed about it AT ALL, only when I arrived to the airport. At the Turkish desk, they didn't manage to book me on another flight, so I had to purchase extra two tickets for approx. $600 from two different airline companies. BAD! BAD! BAD! From both Kayak and Turkshit airlines!"
優點： "Cabin/ground crew was professional, nice."
優點： "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
缺點： "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"
優點： "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
缺點： "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
優點： "I like that two meals were served, beverages were available as well as snack throughout the flight. Each seat had its own television and option to watch a movie, TV show, or listen to music."
缺點： "There were too many announcements being made when they could've combined them. It was disrupting to those watching or listening to something."
優點： "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
缺點： "The bording process, the customer service and attention."
優點： "Landed at right time."
缺點： "Check in service at SFO airport was really poor. Leg space is not good."
優點： "Food, kit with slippers etc, movie choices, food"
缺點： "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
優點： "The entertianment and food was excellent."
缺點： "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
優點： "Comfy plane overall, good and entertainment was good!"
優點： "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
缺點： "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
缺點： "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Security going from venice to Istanbul then israel could have been better"
缺點： "My entertainment system did not work and the crew did not do anything to try to fix it"
"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."
優點： "The seats and plane condition were fine, however the crew was swearing and unprofessional."
缺點： "No snacks available."
優點： "The flight left on time."
缺點： "No food, very few drinks."
優點： "It's American you know what you get"
缺點： "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
優點： "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
缺點： "My 1 hour layover turned into a four hours past 2am arrival."
優點： "The crew did great"
缺點： "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
優點： "Very timely and efficient"
缺點： "Seats are really small"
缺點： "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
缺點： "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
優點： "Comfortable seats and functional entertainment"
缺點： "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
優點： "The atención"
優點： "Good flight"
缺點： "Nothing. Process was smooth"
缺點： "Seats could have been better and inflight entertainement missing"
缺點： "The service from the check in desk to the stewardess"
缺點： "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
缺點： "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
優點： "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
缺點： "excessive wait and shuttling."
優點： "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
缺點： "not much selection for in-flight food and nothing for entertainment. Rosario"
優點： "Nice flight"
優點： "Good job of the tripulation"
缺點： "Audio of Entertainment, maybe was the headphones, but was not good"
優點： "Everything was on time"
缺點： "Jetblue Have a miserable attitude to their customer"
缺點： "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
優點： "Not much"
缺點： "Big hassle trying to get on an earlierflight ehich originally booked."
優點： "Reasonably comfortable seat. Nice crew"
缺點： "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
優點： "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
缺點： "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
優點： "One of the flight attendants was nice."
缺點： "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
優點： "Not much."
缺點： "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
優點： "Great movie selection, food was good and crew was amazing"
優點： "Normally a kayak super fan"
缺點： "Missed first leg of a return flight to london. Was given no options for rebook and my RETURN flight was also cancelled. Iberdola flight operated by American, ticketed by airfare.com. I've never heard of a product where you have to consume one piece in order to be allowed to consume the other you already bought. Legal basis seems very suspect. Do not fly with airfare.com and be wary of kayak vendors unfortunately."
優點： "The boarding process was easy and the crew was great."
缺點： "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
缺點： "Lost my luggage and flight delayed"
優點： "excellent from ticketing to depaning"
優點： "They moved me to a seat of my choice because I was in a middle seat with a infant."
缺點： "Nothing in particular"
缺點： "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
優點： "GSP easy to navigate- easy option for WNC travelers"
優點： "Boarding, crew"
缺點： "entertainment, 1st luggage payment"
優點： "On time, clean plane"
缺點： "A biscuit for snak"
優點： "It was on time and the crew were good"
缺點： "Padlocks being cut of our luggage with no explanation!"
缺點： "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
缺點： "Haven't taken it yet!"
缺點： "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
優點： "Same as above."
缺點： "They charged me for my baggaged. Said it wasnt included with the ticket"
缺點： "That there is no internet"
優點： "Getting there"
缺點： "Waiting 2.5 hours bc flight attendant didn't show up"
缺點： "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
優點： "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
缺點： "The seats,no cushion ,no pillows."
"On time departure and early arrival. Luggage retrieval was quick on arrival in Newark."
優點： "Entertainment is great and the crew is always super friendly"
缺點： "Food. Comfort"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Newer movies on the plane"
缺點： "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
優點： "United was great."
缺點： "DCA is a total disaster. Avoid the airport at all costs. The metro is shut down and everyone is competing for very expensive cabs and ride share. Terrible. Worth it to go to Dulles."
優點： "Seat uncomfortable and not even a tv"
缺點： "The entertainment"
缺點： "Sits not suitable for long distance travel"
優點： "Overall uneventful flight"
缺點： "My seat's audio jack didn't work"
優點： "Great service loved how the kayak app updates gate changes. Awesome feature"
缺點： "Airline delayed a bit. Nothing wrong from kayak."
優點： "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
優點： "Almost on time."
缺點： "Should have 1 free check in luggage to Mexico."
優點： "fast take off and good service."
缺點： "Food and boarding"
優點： "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
優點： "flight left on time"
優點： "I'm very upset that an earthquake in our destination wasn't enough to cancel! Thank goodness I didn't end up going Friday because they had another earthquake Saturday!"
缺點： "The fact that the airline wouldn't refund my money despite a natural disaster in the area we were flying to!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
優點： "Not much except crew on board was polite"
缺點： "Delay and bad service at Dulles airport"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The seat did not recline and the smell very bad"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight landed forty minutes early."
缺點： "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
優點： "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
缺點： "That meals were not included and a glass of wine was like $17"
優點： "We got on time to destination"
缺點： "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
缺點： "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
優點： "Movies on personal device"
缺點： "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
缺點： "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
優點： "Super effiecent and time save to get home."
優點： "Just great"
缺點： "Uncomfortable seats. Crew did not stop talking on the speakers"
缺點： "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
優點： "The airplane stuff was real charming, tho the fly got delayed it wasn't united' fault it was a mechanicall problem and they solve the problem real well and eve get us a hotel"
優點： "Plane arrived earlier than expected to destination."
優點： "Good price"
缺點： "Very cramped space for economy class"
優點： "The free entertainment"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The service"
缺點： "The fact that a 3.5 hour flight to MEXICO didn't have tequila or mexican beers. c'mon. Really? The food choices were just a joke."
優點： "Everything was great!"
缺點： "The flight left early cause the storm and I had to spend the night at the airport."
每天清潔，並在 墨西哥飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 墨西哥飛往 台北的機上會提供口罩
從 墨西哥飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 墨西哥飛往 台北的彈性機票