優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "Crews were great. They worked fast and helpful."
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "Staff Many empty seats"
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
缺點： "The business lounge in honolulu"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Good service"
缺點： "baggage was broken."
優點： "Attendants were friendly."
缺點： "Flight was late."
缺點： "The food was not as good as in my previous flights."
缺點： "I was pleased with all."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Good service"
優點： "Seats and service"
缺點： "No complaints"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
缺點： "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Flight from Chicago had lots of leg room, Attendants are great!"
缺點： "Maybe come around more often with water/drinks and offer more movies and food choices."
優點： "Love the staff, helpful and polite!"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Treated with respect and calmness."
優點： "ANA food and service is awesome"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "Flat bed is wide and comfortable. Cabin crew was excellent."
優點： "Amazing crew, great seating area and tasty menu."
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "Crew was amazing"
優點： "All Crew members was friendly seats i found comfortable."
優點： "Everything, perfect flight"
優點： "Boarding went smoothly, crew extremely curtious and helpful."
缺點： "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "Flight time"
優點： "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
缺點： "Cabin little bit cold"
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
優點： "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
缺點： "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
優點： "Spacious economy class seating and great service"
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "The trip was uneventful, with the usual excellent service."
缺點： "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "Not much"
缺點： "Not as good as they were once"
缺點： "Stewardesses were a bit rude"
優點： "Food was ok"
缺點： "Entertainment system are old age and poor quality TFT screen"
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
優點： "Comfort Great book the cook meal choices Restful Attentive service"
缺點： "What’s there not to like about SQ"
缺點： "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Attention to detail, good leg room, entertainment options and a brand new plane"
優點： "Entertainment was great"
缺點： "The food is getting worse"
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
優點： "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
缺點： "Wifi cost 12 bucks and hour."
優點： "New plane"
缺點： "Food served 40 min after special meals"
缺點： "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
優點： "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
缺點： "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
優點： "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
缺點： "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
優點： "Seating space was very good. Meals terrific"
缺點： "old facilities"
優點： "Customer service , crew was nice"
缺點： "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
優點： "It's good that they have vegeterian options"
缺點： "Indian food was stale"
優點： "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
缺點： "I'm good with everything as there was really no down side"
優點： "crew was efficient and friendly"
優點： "The prompt service of the staff and comfort of the plane."
缺點： "Warm snacks instead of cold pastry."
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
缺點： "The seat in BC is too small should get a new plane with bigger seat."
優點： "Nothing was amazing."
缺點： "Again, seats were uncomfortable and cramped."
缺點： "The aircon was not cold enough"
缺點： "Food on the plane"
優點： "Improve entertainment & Food"
優點： "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
優點： "Amazing crew lounge just great airline"
缺點： "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
優點： "Lounge was great"
缺點： "More space in economy"
優點： "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
缺點： "Overall great experience."
優點： "Yes crew was very hosptile."
缺點： "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
優點： "Good service"
優點： "Good food accompanied with excellent inflight service from crew members"
缺點： "Insufficient of good movies"
缺點： "食物差 設施差"
優點： "The B-class seats are fine."
缺點： "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
優點： "Service, client treatment, food"
優點： "The food was better than the last time."
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
缺點： "Late departing, no gate, waiting, immigration jammed. Overall very bad."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Flight attendants very friendly and attentiveNothing"
缺點： "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
優點： "the crew was professional and friendly and you get alcohol on the flight."
缺點： "no issues"
優點： "The staff was nice and efficient."
缺點： "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
優點： "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
缺點： "The in-flight entertainment system is kind of archaic, but it works."
優點： "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
缺點： "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
優點： "It was only a short flight, but Thai Airways provided full service."
缺點： "Nothing too much"
優點： "Great movie choices and free headphones. Overall a great experience."
缺點： "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
優點： "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
優點： "The included extras and polite staff."
缺點： "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
優點： "I was on a multi-city itinerary and almost decided against biz class between Phuket and Phnom Penh. I'm so glad I decided to pay the extra $100+dollars because the seats were terrific and so was service. They created a few moments of peace and comfort on a pretty grueling itinerary."
優點： "The flight was only an hour but the staff was crazy fast to get everyone a snack that was amazing. Hot food which is unlike American flights. Very tasty and the service was just good."
缺點： "The music they play for the last hour of the flight is loud and extremely annoying."
優點： "747, beautiful people and views"
優點： "Courteous staff at the counter and aboard."
優點： "All personnel were excellent and very congenial and helpful in every way. It is so nice to experience full service at a time when many airline nes are cutting service."
缺點： "There were very few directions given for boarding so it wasn't clear when we could go on board. Food was good but a little bland. Let me say again, the service of the food was excellent and made the overall experience five-star. Thank you."
優點： "Nice modern plane. Toilets kept clean by staff"
缺點： "Kosher meals very poor"
優點： "fligth was great, seat good, meal good, etc"
缺點： "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
優點： "Service was good. Flight was on time."
缺點： "Did not like the meal though."
優點： "Flight was on time and easy check in and boardin."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "Food was below average"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "CX crews are professional as they are very customer oriented"
缺點： "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
優點： "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
缺點： "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "not too bad"
缺點： "not too bad"
優點： "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
缺點： "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
缺點： "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Little more leg room!"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "Continues to be incinsistent and spotty service."
優點： "The Stewardesses were polite"
優點： "Great crew, great service"
缺點： "Could use a greater reclining angle in economy."
優點： "Superb crew and excellent service."
優點： "The airline crew. Very attentive and immaculate"
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "The Attendants were excellent"
缺點： "I am a big man and found the seats a bit tight"
優點： "CREW AND PLANE"
優點： "Staff were friendly and helpful"
缺點： "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
優點： "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
缺點： "We were late leaving HK but that is all. Minor in overall scheme of the journey."
缺點： "Seat didn't recline"
優點： "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
缺點： "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
缺點： "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
缺點： "Qantas need to improve thier overall customer service"
優點： "Crew were lovely. Boarding was quick. Flight landed early."
缺點： "Food was average"
優點： "Dear ok"
缺點： "Some of the Crew attitude could be better"
優點： "Crew were good. Better service than in business class"
缺點： "Entertainment system was playing up and crew had to reboot it several times"
優點： "This flight had significantly less turbulence than my flight to Melbourne"
缺點： "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
優點： "Lovely crew especially Heidi"
缺點： "Nothing, all was well"
優點： "great food, entertainment & service"
缺點： "Great! On time"
優點： "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
缺點： "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
缺點： "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
缺點： "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
優點： "WiFi on board"
缺點： "Still don't like greasy toasties for breakfast but better than butcher muesli"
缺點： "Food was awful."
優點： "Could not fault"
優點： "Nice crew"
缺點： "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
優點： "Overall feel of the flight. The focus in safety"
缺點： "The flight was delayed for 3.5 hours. Limited selection of movied"
優點： "Personable staff"
缺點： "Delayed 2 hours with little info."
優點： "Crew were great"
缺點： "Lost bags"
優點： "Flight was late 30 mins"
優點： "Snacks provided were very nice. Flight was shorter than expected."
缺點： "Nothing we didn't like, all was good!"
優點： "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
缺點： "Plane was approx 1 hour late"
優點： "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
優點： "Crew members were attentive and helpful."
缺點： "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
優點： "Once we boarded the experience was positive."
缺點： "The flight was late causing me to be late for a meeting"
優點： "Staff polite and friendly. Entertainment on my ipad with wants content great."
優點： "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
缺點： "Planes are looking a bit tired."
優點： "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
缺點： "Could be more of a range of movies to watch"
優點： "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
缺點： "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
缺點： "Flight being delayed so I missed a meeting"
優點： "Flight was straight forward, left and landed on time"
缺點： "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
缺點： "Crew service was disgraceful"
優點： "Typical great Qantas customer service and safety"
缺點： "I don't understand why the fourth busiest route internationally is still so expensive.."
優點： "Liked service and entertainment"
缺點： "Lack of legroom"
優點： "Not much"
缺點： "Food was mushy Boarding notice was short The price of the flight"
優點： "prompt checkin, boarding, baggage came out fast"
缺點： "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
缺點： "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
優點： "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
缺點： "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
優點： "Case was off quickly"
缺點： "No choice in seating"
優點： "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
缺點： "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
優點： "Friendly crew."
缺點： "Nothing that is unique to Qantas or just flying in general."
缺點： "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
優點： "A cut above all others"
優點： "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
優點： "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
缺點： "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
優點： "Crew very friendly"
缺點： "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
優點： "Staff were wonderful"
缺點： "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
豁免更改費用。 搜尋 墨爾本出發的彈性機票