優點： "電影還算新，餐點內容ok。"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "整體舒服，安心"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "one of the cabin crews threw the meal to me :("
去富國島的4段航班 調整了3段航班 最後一天提早了12小時 從中午01:30提前到凌晨01:25 訂好的飯店也不能取消 感覺很差
baggage scan and informing the customer of an issue was poorly communicated. In fact, I was stopped from boarding and taken to the baggage inspection room back out of security for a question and lack of general knowledge of what was in the bag and I had to get back into the security line after a one-minute check without being escorted or getting into an expedited line and was blamed for being late. And the worst part was that my luggage didn't make the same flight and I had to be at the airport extra 2.5 hours waiting for the next flight that had my luggage,