The booking on line for us senior citizens is very confused to use especially we are not efficient at it. Questions asked going around and around. Better go to a travel agent and have them done for us. ESP the pre check in and order of meal. A third person with experience help me to complete my pre check in. HORRIBLE !
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
缺點： "Baggage handling was poor"
優點： "Apart from the delay everything was quite good."
缺點： "The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Food was below average"
優點： "CX crews are professional as they are very customer oriented"
缺點： "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
優點： "the flight itself was fine. the crew is professional"
缺點： "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "nothing to add"
缺點： "nothing to add"
優點： "not too bad"
缺點： "not too bad"
優點： "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
缺點： "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
優點： "The crew was excellent...very flexible with meal service and appropriate presence during the long 14 hour flight."
缺點： "Quality of movie options not very good."
優點： "On time ..."
缺點： "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
缺點： "Indian vegetarian meal was not great"
優點： "Little more leg room!"
優點： "Flight was delayed and the crew were very understanding of the inconvenience and late hour of the new arrival time."
缺點： "Seat was very uncomfortable - struggled to sleep comfortably."
缺點： "Can not catch up the fight to guangzhou"
缺點： "Continues to be incinsistent and spotty service."
優點： "Great crew, great service"
缺點： "Could use a greater reclining angle in economy."
優點： "The flight attendants were pleasant and so was the flight."
缺點： "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
優點： "Cathay Pacific were great slight delay in Singapore due to incoming flight. A350 plane wonderful quiet and decent space in economy. Food and entertainment was good and well time food serving."
缺點： "Arriving Hong Kong and getting a taxi... first impressions count and Taxis are rude and a rip off. Not what you expect from a renowned international airport"
優點： "The airline crew. Very attentive and immaculate"
優點： "Good and hospitality were top notch"
缺點： "Plane late to arrive and crew couldn't make up the time"
優點： "Plane left almost 2 hours late otherwise everything was excellent."
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
缺點： "bathrooms were dirty"
優點： "Very professional and attentive, also thoroughly enjoyed the food provided."
缺點： "Ah there was a lot of crying babies, but that isn't the airlines fault"
優點： "Staff were friendly and helpful"
缺點： "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
優點： "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
缺點： "We were late leaving HK but that is all. Minor in overall scheme of the journey."
優點： "Quick flight"
缺點： "Do not allow families with children to board first My entertainment system did not work"
缺點： "6 and a half hours delayed. Poor communications from the airline about the delay and when the flight would leave. Some of the times given were clearly unrealistic as equipment was still in-route to DFW at departure time"