優點： "Clean facilities and polite staff. Very short flight"
優點： "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
缺點： "Comfort of seats"
缺點： "The food is usually good on korean air but wasn’t great this time"
優點： "My prayority was safely, then was accomplish."
缺點： "Was accomplish, so I wanted to say thank you, for your services."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
缺點： "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
缺點： "Inconsistent entertainment system"
優點： "The great service and comfortable flight"
缺點： "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
優點： "Quiet except for the kids"
缺點： "The meals"
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
優點： "Again the crew was pleasant."
缺點： "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
優點： "Customer service is very good"
缺點： "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
優點： "The seats were comfortable and the crew was nice"
優點： "Food, service"
優點： "Everything except the food option"
缺點： "No vegetarian option for the meal"
優點： "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "extra leg room was great"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
優點： "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
優點： "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
缺點： "The seats were comfortable, but I wish they had more cushioning for this long flight."
優點： "Great service and decent food, clean new plane!"
優點： "upgrade the food quality"
優點： "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
缺點： "The food was not the best in my opinion, but it was hot."
優點： "Flight attendants are awesome."
缺點： "The guy next to me was very drunk. He scared me a little bit."
優點： "Great support and communication from staff as well as compensation for free hotel."
缺點： "Flights delayed"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "nice planes"
優點： "the food"
缺點： "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
優點： "same as above"
缺點： "same as above"
優點： "Watched a great movie "spotlight" on board"
缺點： "Flight was delayed a little"
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Flight was great. The service and kindness of flight attendants was the best I ever had."
缺點： "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
優點： "Love everything about the Korean Air."
優點： "The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe"
缺點： "For the entertainment there weren't enough choices of movies."
優點： "Absolutely nothing."
缺點： "Honestly everything."
優點： "Highly attentive crew, extremely helpful, made a bad day bearable"
優點： "Quick and easy boarding"
缺點： "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
優點： "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
缺點： "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
優點： "Good Flight"
缺點： "Terrible flight experience from delta"
缺點： "The website could work for starters"
缺點： "Too many flight delays and gate changes"
缺點： "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
優點： "All the attention bestowed upon me"
優點： "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
優點： "Each employee on the plane was nice."
優點： "Lots of movies to choose from."
缺點： "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
優點： "I am usually happy with Delta."
缺點： "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
缺點： "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
缺點： "Crazy rough, fast landing but not boring!!!"
優點： "Flight attendant's are awesome and they always try to make your flight better."
缺點： "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
缺點： "I got bumped from this flight a couple of hours before departing."
缺點： "Not enough seating at the airport gate in KC. No coffee on the flight."
優點： "Having three seats."
缺點： "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
優點： "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
缺點： "There was no Christian music on the music section."
優點： "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
缺點： "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
優點： "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
缺點： "seats too close from front to back, and not adequately cushioned"
缺點： "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
優點： "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
缺點： "Food wasn’t great. What’s new?"
優點： "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
缺點： "Nothing. No complaints."
缺點： "The fact that I couldn't change flights on the day of travel"
優點： "Crew was very good I would say that 5"
缺點： "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
優點： "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
優點： "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
優點： "Not much"
缺點： "Late bumby ride"
優點： "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
缺點： "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
優點： "The flight attendants were great."
缺點： "Felt like a sardine . Just like ALL fights these days."
缺點： "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
優點： "Able to watch an interview. Then part of a movie which makes the time fly."
缺點： "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
優點： "Not the wor st comfort,"
缺點： "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
優點： "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
優點： "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
缺點： "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
優點： "love to fly delta"
缺點： "don't like when they ask to check bags at gate"
優點： "Slight delay, hospitable crew"
缺點： "+25 extra bag charge"
優點： "I appreciated the helpfulness of the crew."
缺點： "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
優點： "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
缺點： "Trying to board was a mess. It was disorganised and inefficient."
優點： "Good uneven full flight"
缺點： "Missed the seatback entertainment system!"
優點： "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
缺點： "Seats were uncomfortable. But what else is new?"
優點： "There was no problem boarding! FA were average."
缺點： "The pilot was very great."
缺點： "No alcohol was available"
優點： "Delicious pretzels and sparkling water."
缺點： "Horrible at customer service and those travelers with no status."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Good service and great customer service"
缺點： "App functionality"
優點： "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
缺點： "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
缺點： "Better snacks"
缺點： "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
缺點： "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
優點： "Help with check-in"
缺點： "More friendly staff on airplane"
缺點： "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
優點： "Trip was wonderful."
缺點： "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
優點： "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
缺點： "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
優點： "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
優點： "The whole experience was stress free and comfortable."
缺點： "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
缺點： "It was canceled and our trip has been delayed a day."
優點： "On time. No delays. Smooth landing"
優點： "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
缺點： "Everyone was really good"
優點： "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "No complaints. A smooth flight. Met my expectations. Would fly American again."
缺點： "I cancelled this flight months ago, yet it was still in your records"
優點： "Finish currently use were the most courteous and caring I ever was serviced by."
缺點： "Not much to recall"
優點： "The flight was equal to AA service I have had on a regular basis."
缺點： "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
優點： "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
缺點： "See above"
優點： "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
缺點： "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
優點： "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
優點： "Courteous crew"
缺點： "The plane was tiny and old"
優點： "Everything was on time and great."
缺點： "Ever thing was fine."
缺點： "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
缺點： "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
優點： "Haven't left yet don't leave until today the flight was behind due to maintenance"
優點： "On time. Friendly."
優點： "On time"
缺點： "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
缺點： "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
優點： "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
優點： "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
缺點： "The overhead bins didn't have enough space for carry on for everybody flying."
優點： "Friendly service"
缺點： "Small crew at Santa Fe airport so luggage took a while"
優點： "No issues. The whole trip went well."
缺點： "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
優點： "It was on time, crew was very polite and attentive."
缺點： "Nothing to report."
優點： "I like how they kept us updated on when the flight would leave"
缺點： "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
優點： "Everything was smooth, even the getting through TSA process. I had minimal wait time."
優點： "The plane we new and amazing, loved all the extra features."
缺點： "There was nothing that I did not like."
缺點： "That my earlier flight was cancelled."
優點： "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
優點： "Getting off the plane."
缺點： "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
優點： "Very attentive crew"
缺點： "The plane was not at its original time"
缺點： "Sits not suitable for long distance travel"
優點： "Easy on and off"
優點： "Airport customer support was okay."
缺點： "Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport"
優點： "The attendant was nice about it"
缺點： "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Thanks for the free cocktail"
缺點： "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."
優點： "fast take off and good service."
優點： "Forthright on giving out informatiom"
優點： "Security was quick and easy to get through."
缺點： "There were only 2 stalls in the bathroom in our gate area."
缺點： "More room space between seats"
缺點： "Not enough room!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Agent at check-in was very, very helpful and accomadating"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Great flight! On time. Pleasant crew. Good snacks"
優點： "Traveling fast"
缺點： "To pricey"
優點： "The flight crew tried to make the best of a bad situation."
缺點： "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Everything was good"
優點： "Movies on personal device"
優點： "Free movies/TV with an app"
缺點： "Very small plane, felt every bump as well as every passenger that walked by"
優點： "Online movies and TV"
優點： "Easy to board friendly"
缺點： "The snack food selection, price on wifi"
缺點： "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
優點： "Good flight. On time. Good crew. Decent legroom."
缺點： "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
優點： "Both flights were delayed."
優點： "Got us here early, smooth ride"
缺點： "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
優點： "Able to pick seat"
缺點： "A little tight"
優點： "The pilot comes on and tells us what's going on. I like being informed."
缺點： "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
優點： "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew was awesome on both trips!!"
缺點： "Both flights were delayed, completely obliterating my whole purpose for travel."
優點： "Mostly nothing"
缺點： "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
優點： "Considerate crew"
缺點： "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
優點： "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
缺點： "the flight attendeds werent friendly"
優點： "It eventually ended"
缺點： "Spent almost an hour before actually taking off. Terrible service. No"
優點： "The seats were comfortable."
優點： "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
缺點： "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
缺點： "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"