Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
The service of this flight was wonderful, I love all of them
Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
Service is good and food is very nice.
Japanese flight was awesome.
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "Great service for economy. Very attentive flight attendants."
缺點： "The Entertainment screen could have been larger."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Good crews."
缺點： "Space seats."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "Cabin crews need to learn how to smile."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Flight experience in JAL is excellent."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Very comfortable plane, even full. Polite crew."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
缺點： "Sorry, my seat really uncomfortable..."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
優點： "The service was excellent and the food was awesome as always!"
Flight attends spent all his time playing on his phone, I expect more for first Class 😡
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
優點： "Absolutely nothing."
缺點： "Honestly everything."
優點： "Highly attentive crew, extremely helpful, made a bad day bearable"
優點： "Quick and easy boarding"
缺點： "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
優點： "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
缺點： "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
優點： "The crew was amazing and seats were comfortable"
優點： "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
優點： "Amazing crew very good service ."
缺點： "Chose my seat, instead of leaving it to the airline ."
缺點： "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
缺點： "The DCA airport was having some problem. 1.5 hours late. Not very good."
優點： "All the attention bestowed upon me"
優點： "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
優點： "Each employee on the plane was nice."
優點： "Lots of movies to choose from."
缺點： "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
優點： "I am usually happy with Delta."
缺點： "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
缺點： "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
優點： "Flight attendant's are awesome and they always try to make your flight better."
缺點： "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
缺點： "I got bumped from this flight a couple of hours before departing."
缺點： "Not enough seating at the airport gate in KC. No coffee on the flight."
缺點： "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
優點： "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
缺點： "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
缺點： "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
優點： "Staff tried to be helpful"
缺點： "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
優點： "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
缺點： "Nothing. No complaints."
缺點： "Delta seats in Economy are smaller (narrower) compared to their competitors."
優點： "Was given a seat with more leg room in a exit row because the extra volunteers."
缺點： "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
優點： "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
優點： "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
優點： "Not much"
缺點： "Late bumby ride"
缺點： "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
優點： "The t.v. 's at each seat"
缺點： "Seats are too small in both width and knee room"
優點： "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
缺點： "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
優點： "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
缺點： "Windows weren't clean for stargazing"
優點： "Not the wor st comfort,"
缺點： "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
優點： "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
缺點： "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
優點： "love to fly delta"
缺點： "don't like when they ask to check bags at gate"
優點： "I appreciated the helpfulness of the crew."
缺點： "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
缺點： "Airplane seats and floor area and tray tables were not cleaned properly"
優點： "Good uneven full flight"
優點： "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
缺點： "Seats were uncomfortable. But what else is new?"
優點： "Great service. On time flight."
缺點： "I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed."
優點： "The in flight entertainment options, multiple food service options at no additional cost, the crew"
缺點： "The long line to check in at the airport"
The connection for IFE could be a littlemore seamless.
Flight was all round smooth and we got there 20min earlier.
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
缺點： "No alcohol was available"
缺點： "The plane departed 1.5 hours late due to crew issues."
優點： "Delicious pretzels and sparkling water."
缺點： "Horrible at customer service and those travelers with no status."
優點： "The crew was polite and friendly."
缺點： "Not canceling the flight with no reason given."
優點： "Clean airplane."
缺點： "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
優點： "Good service and great customer service"
缺點： "App functionality"
缺點： "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
缺點： "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
優點： "On time, kind crew"
缺點： "Bigger seats"
缺點： "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
優點： "Trip was wonderful."
缺點： "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
優點： "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
優點： "I liked boarding first and the additional leg room that I purchased"
缺點： "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
優點： "The whole experience was stress free and comfortable."
缺點： "It was canceled and our trip has been delayed a day."
優點： "On time. No delays. Smooth landing"
優點： "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
缺點： "Everyone was really good"
優點： "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "No complaints. A smooth flight. Met my expectations. Would fly American again."
缺點： "I cancelled this flight months ago, yet it was still in your records"
優點： "Finish currently use were the most courteous and caring I ever was serviced by."
缺點： "Not much to recall"
優點： "The flight was equal to AA service I have had on a regular basis."
優點： "The speed of service"
缺點： "We had several rude flight attendants"
缺點： "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
優點： "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
缺點： "See above"
優點： "Seats were mildly more comfortable than DELTA seats."
缺點： "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
優點： "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
優點： "Courteous crew"
缺點： "The plane was tiny and old"
優點： "Everything was on time and great."
缺點： "Ever thing was fine."
缺點： "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
缺點： "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
優點： "Haven't left yet don't leave until today the flight was behind due to maintenance"
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
優點： "On time"
缺點： "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
優點： "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
優點： "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
缺點： "The overhead bins didn't have enough space for carry on for everybody flying."
缺點： "Small crew at Santa Fe airport so luggage took a while"
優點： "No issues. The whole trip went well."
缺點： "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
優點： "It was on time, crew was very polite and attentive."
缺點： "Nothing to report."
優點： "I like how they kept us updated on when the flight would leave"
缺點： "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
Flight left over an hour late.
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Plane was nice, clean, good entertainment options, departed almost on time, arrived on time."
缺點： "Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me."
優點： "Absolutely nothing"
缺點： "The fact I had to rent a car and drove home for 6 hours"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Flight 25min delayed"
缺點： "Steward. & meals"
優點： "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
缺點： "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
缺點： "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
優點： "The price, the service:)"
優點： "Seats were comfortable. Food was OK."
缺點： "waited at the airport when landed for 2 hours"
優點： "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."
缺點： "No vegetarian options"
優點： "There was nothing unpleasant"
缺點： "Long walk from terminal F and it wasn't well maked"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Plane was quite comfortable for a smaller model."
缺點： "Entertainment system was difficult to use as touch screen only worked accurately 1 out of every 4 times. Only food offered was a tiny bag of pretzels."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Short flight"
缺點： "Cramped seating"
優點： "The comfort and the free entertainment."
缺點： "The food seemed average."
缺點： "Wireless system slow and costly."
缺點： "- No drink service offered on the second flight - Hard seat in coach, very uncomfortable flight, won't fly Air Canada ever again"
優點： "I prefer an aisle seat. I was reminded aisle needs to pay 60 dollars additional. I was surprised."
缺點： "A totally unremarkable experience. There is no wifi and no extra legroom option. This is a very "economy" level of service for an international flight. Packed in like sardines, offered gross food, hardly anything to entertain you and they literally never stop walking up and down the aisles with carts so good luck going to the bathroom. (that could be said of almost any flight nowadays)."
缺點： "they made a bunch of people check bags for plane which normally in my past experience has just gate checked larger bags. i'm not sure why they needed to check the bags, and we got away with not having to do that, but it seemed unnecessary"
缺點： "I hour layover from Newark to Montreal to get a connecting flight to Paris. I almost missed my plane. I didn't pickup my luggage for custom inspection , luckily it arrived on the destination place. I was so stressed out only 2 minutes left and they would have closed the door."
優點： "Friendly staff. Good entertainment (TV, movies, etc). Good, plentiful food and drink."
優點： "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
缺點： "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
缺點： "There was a thunderstorm & a wreck that morning, so even though we planned to arrive 90 minutes before boarding we ended up not making it until avout 62 minutes before flight time. They only had one gate agent and she stepped away before we could check in. Assuming she'd be right back, we waited for her instead of checking in by terminal. By the time she returned it was too late to check in and they wouldn't let us board. Air Canada didn't have another flight until the next day, so we had to spend $5000 to re-book our flight on a different airline."
優點： "The price was decent."
缺點： "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
優點： "Boarded late but quickly."
缺點： "Plane was very old and it showed"
優點： "Plane was super old...peeling paint, barely any full size luggage space, no in flight tv and always late or delayed. 4/4 flights we took were delayed. This airline is the worst and were terrible at keeping us updated on delays or cancellations."
優點： "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
缺點： "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."
優點： "Everything was as expected which was wonderful. No stress makes flying more enjoyable for me. I appreciate the hard work that goes into making the flight safe and comfortable. Thank you."
優點： "It was on-time, left enough time to reach connections and my bag arrived."
缺點： "Especially the crew."
優點： "I arrived early and was able to change my flight to an earlier one."
缺點： "The air hostess/stewardess was surly...and looked like she hadn't slept.."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Very attentive crew"
缺點： "The plane was not at its original time"
缺點： "Sits not suitable for long distance travel"
優點： "They really help out families with young children."
缺點： "Internet wasn't working."
優點： "Crew very generous and polite"
缺點： "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
優點： "The attendant was nice about it"
缺點： "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
優點： "The captain was wonderful"
缺點： "The crew were jerks"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Boarded on time"
缺點： "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
缺點： "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
優點： "Thanks for the free cocktail"
優點： "Nice flight attendant"
缺點： "Seat hurt after around three hours"
優點： "The crew was very nice."
缺點： "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was hour and half late missed connections spent 2 hours in Chicago"
優點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
缺點： "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight was delayed by mechanical difficulties and weather in Newark. Boarding was confused, and the announcements in KC were muffled. Once in the air, The crew was exceptional, explaining what the strategy was for avoiding as much turbulence as they could."
缺點： "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
優點： "Traveling fast"
缺點： "To pricey"
優點： "The flight crew tried to make the best of a bad situation."
缺點： "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
優點： "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Everything was good"
優點： "Movies on personal device"
優點： "The flight left and arrived on time."
缺點： "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
優點： "Free movies/TV with an app"
缺點： "Very small plane, felt every bump as well as every passenger that walked by"
優點： "Online movies and TV"
優點： "Good flight. On time. Good crew. Decent legroom."
缺點： "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
優點： "Both flights were delayed."
優點： "Kind flight attendants and quick early arriving flight"
缺點： "Nothing, everything was food"
優點： "Got us here early, smooth ride"
優點： "The crew was polite."
缺點： "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
優點： "Able to pick seat"
缺點： "A little tight"
優點： "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Mostly nothing"
缺點： "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
優點： "Considerate crew"
缺點： "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
優點： "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
優點： "It eventually ended"
缺點： "Spent almost an hour before actually taking off. Terrible service. No"
優點： "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
缺點： "Flight delay. Some flights have phone chargers-This flight did not. no pillows"