優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Thank you for the number of refreshments including drinks and a snack. Entertainment options were great."
缺點： "The seat was so hard to get comfortable in. I’m only 5’9” but I kept getting bumped into as I was sitting in the aisle seat. Also my seat 23C’s headphone jack is broken - I had to play around with my headphone cable input to get enough contact to hear everything."
優點： "Good pilots"
缺點： "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight departed late"
優點： "The crew was really nice. Flight was quicker than expected."
缺點： "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
缺點： "Why would United use a 757 when they know that if the plane is full and there is a strong headwind that the fuel capacity won't get them to their destination! Of course this happened to me. We were diverted to Newfoundland to refuel (after spending 3 hours sitting on the tarmac while the captain arranged to redirect). THEN... the flight crew had been working too long and they had to send another crew which took 4 extra hours. 17 hours from Lisbon to Newark is unacceptable! It could have all been avoided with a larger plane."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
優點： "Good entertainment selection"
缺點： "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
優點： "More leg room than the International flight. Reported may luggage missing...the rep. was excellent. Too bad I din`t get her name. According to united I will get my luggage tomorrow before noon on June 2nd 2018"
優點： "Nothing positive to report...NOTHING!! Flight was three hours late leaving. No pilot then no device to move the plane away from the terminal"
缺點： "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
缺點： "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."
優點： "Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival."
缺點： "Vegetarian food choices very limited."
優點： "The crew was helpful and friendly, my flight was inexpensive"
缺點： "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
優點： "Layout of plane good for walking. ATL gate agents 5-star, all other staff horrible. Drunk passenger vomited in aisle (SFO to Auckland) & got vomit in my hair. Nauseated entire 12 hour international flight & flight attendant refused to move me. Couldn’t eat because of vomit on me and around me, flight attendant said, “it’s perfect, I sprayed it.” Unbelievable!!! Do not recommend United Airlines."
缺點： "Drunk passenger vomited on me (SFO to Auckland) and female Asian flight attendant refused to move me even though plenty of cabin space available. Unsanitary condition called for empathy and United failed to deliver..."
優點： "fast take off and good service."
優點： "The flight was on time! That’s very important to me and I appreciate it when my time is valued."
優點： "Good flight"
缺點： "Chairs hard"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No movie without paying"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
優點： "Cheap enough"
缺點： "Lack of space"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Having a medical issue, requested for an isle seat but unsuccessful."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "On time."
缺點： "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
優點： "We arrived there early"
缺點： "Delayed way to long!"
缺點： "The flight delay was terrible"
優點： "The staff and crew were great."
缺點： "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Bumpy ride"
優點： "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
優點： "Movies on personal device"
優點： "See above."
優點： "Boarding was nice and fast"
缺點： "Rude crew, bad seats, unfortable seats"
缺點： "Poor selection of movies Food was not very good - have had better on United/Lufthansa flights Very little leg room - I have short legs & leg room is usually not a problem, but this was particularly cramped"
缺點： "Seats could provide lower-lumbar support."
優點： "Tv, seats"
缺點： "Boarding. I was forced to check a carry on sized bag"
缺點： "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."
缺點： "I hat west coast to east coast flights that offer no entertainment or food."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."