優點： "Meal, crew"
缺點： "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
缺點： "Did not like emergency exit seat."
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
缺點： "Lousy food taste bland out of date movies"
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Flight attendants were incredible!"
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "The service...the food...the entertainmrnt....tq tq tq"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
缺點： "Everything. The best I I"
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Good service"
缺點： "baggage was broken."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
缺點： "very average"
優點： "got cancelled"
缺點： "See subject line"
優點： "crew was professional and very attentive and beer and wine and ice cream on the flight"
缺點： "wish they had more movies choices from the u.s."
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "Food was served with metal utensils."
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Delayed flight an hour and a half"
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
缺點： "It was very warm on the plane."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "Very nice and pleasant staff"
優點： "Crew great as always. Bulkhead seating very good for economy class.Has improved."
優點： "The best service I have ever received. The stewardess ladies are incredible."
缺點： "Alternative movie options."
優點： "The staff was polite and professional. We have no complaints at all."
缺點： "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
優點： "Food, service"
優點： "On time, great crew and service."
優點： "Seats were very comfortabe"
缺點： "Food was not great. It took over an hour for the bags to come through at JFK."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "miracle fight landed on time"
缺點： "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
優點： "Crew was amazing!!"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
優點： "All the flights had bad Kosher food"
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
缺點： "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
優點： "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
優點： "Good crew"
缺點： "Why do people fly with infants?"
優點： "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
缺點： "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
優點： "The Stewardesses were polite"
缺點： "3h delay on the way in 1h delay on the way back"
優點： "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
優點： "I received more than expected"
優點： "Superb crew and excellent service."
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "keep it up"
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Good service"
"Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc."
優點： "The food was great, and the tinted windows allowed me to sleep!"
缺點： "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
缺點： "The best"
缺點： "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
缺點： "Our luggage did not arrive at our destination!!!!"
優點： "Friendly crew"
缺點： "The proximity of the arriving and departing gates"
優點： "You can charge your phone on the flight. Got snacks on each flights"
缺點： "the food options"
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
優點： "The crew is amazing! We have comfort even in the economy class."
優點： "Seat had spacious leg room entertainment was very good"
缺點： "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
優點： "The crew was intuitive and caring. Very nice and polite"
缺點： "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
優點： "Very good flight in business class. Comfortable seats and great service."
缺點： "Delay and food was bad"
優點： "airplane comfortable"
缺點： "luggages were split and still lost can not find at the mean time"
優點： "Nothing. Will never travel with airline in the future. Definitely will not recommend."
缺點： "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
優點： "On time flight, good service."
缺點： "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
優點： "the on time scheduled departure"
缺點： "the long complicated walk to terminal"
優點： "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
缺點： "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
優點： "On time, punctual and efficient. Just what I would expect from Lufthansa."
缺點： "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
優點： "The Entertainment, the Food and the nice and friendly manner of all personell."
缺點： "Delay due to overbooking"
優點： "Nice people"
缺點： "Not much"
缺點： "no screen for movies getting all aboard without dividing into sitting numbers."
優點： "Thank goodness the movies were good."
缺點： "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."
優點： "The entertainment was good."
缺點： "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
缺點： "The security line at the Berlin airport was very long. It took almost 40 minutes and the airline was not providing information / assurances that the plane would wait."
優點： "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
缺點： "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
優點： "Stressed out crew. No pillows."
優點： "Seats in business class were the most uncomfortable I have ever experienced :(((("
缺點： "Seats in business class were the most uncomfortable I have ever experienced :(((("
優點： "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
優點： "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
缺點： "LH761 was late by an hour and a half. I was not given help to get to my connecting flight LH438."
優點： "Perfect flight..."
優點： "I will never use again"
缺點： "Nothing to like , people very rude"
優點： "Bad food"
優點： "Got two meals , very good service"
缺點： "I paid money to select our seats on our flights and did not get those seats on any of the four flights we were on. It was a complete scam. I asked a flight attendant and she told me lufthansa does not have the option to pay for seat selection. Every other aspect was good."
優點： "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
缺點： "nothing :)"
缺點： "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
優點： "Professional staff and condition of the plane"
缺點： "Ran out of meal choices"
優點： "Food was excellent and the stewards were great"
缺點： "An 8 hour flight!"
優點： "The crew was incredibly pleasant and helpful"
缺點： "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"
優點： "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
缺點： "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"
優點： "Service wonderful Seating and cleanliness excellent"
優點： "Great staff on board made our flight enjoyable."
缺點： "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "Very nice airplane and pleasant crew"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
缺點： "Bigger seats the new ones are way to narrow"
優點： "Services is good ."
缺點： "Food can be better"
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
缺點： "Don’t be late"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "No delay and nice staff"
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
優點： "The crew"
缺點： "Seat comfort"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Crew was awesome"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "Everything excellent. Comfortable seats in business."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
缺點： "Customer service"
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "Left ontime and service was excellent."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Good service onboard, good food. On time."
缺點： "The streaming service didn’t work"
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
優點： "Comfort economy well worth the extra."
缺點： "magazines very dog eared and some badly torn"
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
缺點： "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
優點： "It was very comfortable"
缺點： "The crew was great"
"Because of a mechanical problem, we were deplaned and placed on a new plane. The new plane then had to be refueled while we sat in the plane. In these situations, where refueling was entirely predictable, given the new plane, we should’ve been left in the terminal longer to enjoy its comfort rather than “sardined“ in the plane for a longer unnecessary wait."
"Those corn kernel snacks were too hard for my dentures"
缺點： "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
優點： "Great comfortable seats"
缺點： "Too much turbulence"
優點： "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
缺點： "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
優點： "The flight back to Columbus made up for the flight from CLT to SJC."
缺點： "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
缺點： "The attendants attitude."
優點： "On time and quick boarding process"
缺點： "The attendants at the gates could have been more pleasant"
優點： "Great crew and seat"
優點： "Crew was very nice and accommodating"
缺點： "Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room."
缺點： "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
優點： "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
缺點： "Turbulence but airline / pilot can't control that."
優點： "The most efficient boarding process I've ever experienced."
缺點： "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
優點： "Flight attendants were polite and welcoming. Good entertainment system too keep busy during flight. Arrived earlier than scheduled."
缺點： "Seat are definitely getting smaller and not too comfortable."
缺點： "did not get my requested wheel chair service."
優點： "Nothing special"
缺點： "BWI check-in crew is not friendly, not related to Japan Airline."
優點： "The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay."
缺點： "There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide."
缺點： "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
優點： "Clean boarding area."
缺點： "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
優點： "Let’s begin by saying that this plane should not be flying anymore, it’s dated and doesn’t offer any type of comfort.n No entertainment, seats are extremely uncomfortable, my husband seat was broken and wouldn’t recline. Flight attendants were sloppy and never brought me anything I asked. I asked for lactose free meal and my breakfast was a yogurt... Not worth the price I paid for this flight... stay away!!"
優點： "Nothing very old plain"
優點： "The food was fabulous!"
優點： "The replacement crew and ground attendants get thumbs up for trying their best to help."
缺點： "Captain intentionally “timed out”. It was 3 1/2 hours delayed finding a replacement crew. And then the plane timed out for maintenance and we needed to switch planes. In all, we “boarded” 3 times before we finally departed."
優點： "one more bag"
優點： "Crew was nice, biscuits were nice"
缺點： "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
優點： "Everything till we landed in Paris"
缺點： "Thinking I was flying Brit Airways and switched to American Airlines was a unwelcome surprise. No one at the gate in Paris to tell me the next switch....Not British Airways but Aer Lingus totally different flight number and on the other side of the airport. Got sick of climbing stairs. American should have had an English speaking greater to tell me about the Aer LIngus switch. Took me 3 hours to figure it out on my own, go through security twice and barely make the flight to Dublin."
缺點： "This was on Avianca, not American Airlines"
優點： "No hassle"
缺點： "I wasn't allowed to check in online and couldn't find out the reason for that"
優點： "The crew was OK"
缺點： "Entertainment extremely poor."
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
優點： "It's nice to see a large corporation getting back to the basics which helped their company grow CUSTOMER SERVICE!!!"
缺點： "The airport waiting times through TSA check points. It's over kill and an obvious reason just to extend employment. Reminds me of the old saying " the criminals are running the asylum @"
優點： "It was a very early morning flight and yet the two flight attendants were awesome!"
優點： "Top notch airline - staff is personable & comfortable seating"
缺點： "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
優點： "The quality of aircraft"
缺點： "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
優點： "American got it right this time. Departing on time with a crew that seemed well qualified."
優點： "The plan the people an service."
缺點： "Nothing i did not like"
優點： "Flight was on time and the ride was perfect."
缺點： "Everything was good on this flight."
缺點： "missed the flight, traveling with 2 young children. Had to wait in Miami overnight"
優點： "Free Meal was a welcomed surprise. Very smooth flight."
缺點： "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
優點： "Friendly service"
缺點： "The crew"
缺點： "See above comments"
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
優點： "Crew, entertainment, on time"
缺點： "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
優點： "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
缺點： "Didn't use entertainment."
缺點： "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
豁免更改費用。 搜尋 埃德蒙頓出發的彈性機票