At Cairo air port when we were checking the officer asked about documents that proof we were injected against karona which is not required fortunately we have them and showed him then he processed the boarding pass
14 crew member was working on the plane . Salad provided was frozen upon distribution.
Definitely the first and last time I will fly on this airlines or taking any connections through Dubai airport again. They have no clue about professionalism, attitude problems with every body on the plane and airport, I won’t recommend it to anyone and I will make sure I will sue the airlines and Dubai airport.
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
Flight cancelled , no customer service to refund amount
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
缺點： "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
優點： "Emirates staff are very professional"
缺點： "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
優點： "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
缺點： "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
優點： "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Lamb and chicken were good but kids didn't like the kids meals.."
缺點： "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
優點： "all is good"
缺點： "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
優點： "it was good, i like all the services from staff."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
缺點： "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
優點： "Staff were friendly. Aeroplane clean"
缺點： "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
缺點： "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "the food is excellent"
優點： "The seats with enough legs room"
缺點： "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
缺點： "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
優點： "Decent leg room in economy; good entertainment system & food/drink"
缺點： "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
缺點： "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
優點： "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
缺點： "The lactose free meal was disgusting."
缺點： "The screen not working I feel very bored"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Food and crew were great"
優點： "horrible baggage policy"
優點： "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
缺點： "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
優點： "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
缺點： "Food was mediocre, nothing special."
缺點： "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "I can't think of anything."
Flight from Seattle to Reno was cancelled. Didn’t find out until we got to the transfer desk at SEA. Weren’t able to get first class seats on next flight out the next day.
No additional recommendation
The business class product is excellent
The chairs are very small. I don’t get any emails with this airline on status of trip.
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
Long trip not enough snacks
優點： "It was clean. The aircraft was new, well maintained."
缺點： "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
缺點： "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."
缺點： "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
優點： "Crew was very good and seat in long trip was comfortable"
缺點： "Boarding in first leg needs more organization"
優點： "The seat is comfortable"
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
優點： "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
缺點： "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."
缺點： "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
優點： "Nothing positive bad service"
缺點： "Bad service, flight delay, bad customer services"
缺點： "No assistance from any agent on getting to our gate for our connecting flight. This would have ensured we would have boarded our flight on time. We had to stay the night in Istanbul"
優點： "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"
優點： "Service is good, and food as well."
優點： "Food was fine"
缺點： "delay time and Istanbul airport"
優點： "Do you like crying babies and kids running around the aircraft? If yes, then you would have loved this flight."
缺點： "Everything. This was the worst star alliance flight i have taken. No control over the passengers, and kids. Screaming children the entire flight. I was not able to sleep at all. They did not dim the lights until extremely late in the flight. Business class lights were dimmed several hours before economy. The staff at gate check-in was not helpful. My seating assignment was separated from my wife. I was told they could not move me. I was originally set to be seated next to a young mother and baby. I switched with her husband and another passenger to be seated next to my wife. Why do I need to arrange a seating assignment that should have been obvious? Plus they did not credit me with my mileage. Thanks, never again."
缺點： "The 2 flights were delayed, I went to my work late Both bags were broken"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
缺點： "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
優點： "Great experience for my first international flight."
優點： "Service. Very professional staff. Great food and drinks."
缺點： "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
缺點： "Flight was canceled. The disorganization and misinformation was unprecedented. I have been traveling for 30 years and tried almost all airlines, but the Turkish Airline office at Cairo Airport ranked the poorest I have ever seen. The disorganization was as if they do not know what to do. First they said the plane arrived late, then they said there was a bird hitting the engine. The excuses were so laughable beyond belief."
優點： "Food and good movies selection"
缺點： "Flight attendant actitud"
優點： "Flight attendance service is great"
缺點： "Boarding process too complicated with several security check points make the travel more difficult"
優點： "Always courteous service."
缺點： "The flight was delayed and we had to run for our connection."
缺點： "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
優點： "Comfortable and nice people"
優點： "easy check in"
缺點： "lack of leg room"
優點： "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
缺點： "Quality of food is less than the previous experience"
優點： "Entertainment made the long flight fly by"
缺點： "We are 6'+ and leg room was very limited"
優點： "Entertainment selection Food and beverage service"
優點： "The food used to be way better than now"
缺點： "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."
優點： "Seats and entertainment, seat comfort"
缺點： "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
優點： "The boarding and food."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Better headphones for economy Pillows on seat when boarding"
缺點： "heating controls /cooling tem not very good,"