優點： "Great experience all together"
缺點： "Cabin to hot"
優點： "Excellent crew!"
缺點： "It could have been quieter."
缺點： "if the seat can be reclined a little more"
缺點： "We did not make this flight and had to take the train instead"
缺點： "If there was no delay."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The business lounge in honolulu"
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
缺點： "Small plane. No cabin space for carry ons."
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "I enjoyed the hospitality and attention to detail."
優點： "Cheap prise"
缺點： "Food and entertainment"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Good communication, food and services"
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "I feel like home"
缺點： "The crew smail"
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Sleeper seats, food and service"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Service was amazing."
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
優點： "staff was great in business"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
缺點： "We were delayed, but I can't say it was the airline's fault."
優點： "Check in was easy and staff and crew were very polite."
缺點： "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "Overall everything was good... Good food, comfortable and new plane"
優點： "Best flight I've ever had"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Great plane Great movies Great seat"
缺點： "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
優點： "On time, great crew and service."
優點： "Food very good.. I like it. I will go again. I want to come back"
優點： "Crew and entertainment"
缺點： "All good"
優點： "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
優點： "Great crew"
優點： "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
缺點： "It was at a good pace"
缺點： "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
缺點： "The website could work for starters"
優點： "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
缺點： "I honestly cannot think of anything."
優點： "Prompt boarding and departure."
缺點： "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
缺點： "Crew unfriendly."
優點： "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
缺點： "Cleaner bathroom"
缺點： "The WiFi"
優點： "new airbus plane. great luggage bins"
優點： "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
缺點： "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."
優點： "Fine, courteous"
缺點： "The crew was terrible & rude."
缺點： "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
缺點： "The comfort of the seat, the food"
缺點： "Everything else"
優點： "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
優點： "Nice ride, entertainment available and arriving a little early was a plus."
優點： "No entertainment and no food other than snacks."
優點： "Crew was friendly enough, but not overly."
缺點： "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
優點： "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
缺點： "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
優點： "Flight crew was excellent"
缺點： "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
優點： "Easy boarding, helpful crew, on time, informative pilot"
缺點： "Fewer and fewer choices for beverage and snack"
優點： "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
缺點： "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
優點： "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
優點： "Kenyatta Cheatham, our flight attendant was absolutely delightful! She made my flight enjoyable with her beautiful smile. She clearly loves her job!"
優點： "Great trips notifications"
缺點： "Barking dogs. 4 around us! Middle seat."
優點： "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
缺點： "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
缺點： "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
優點： "Newer plane with entertainment"
缺點： "was a great flight"
優點： "Entertainment in top notch... stewards were very pleasants"
缺點： "No complaints"
優點： "Not crowded. Short flight."
優點： "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
缺點： "I have nothing to complain about"
缺點： "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
優點： "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
優點： "Very clean plane and comfortable. Great friendly crew and very good service."
缺點： "Wifi service was slow but acceptable. Not a big issue."
優點： "Staff was frIendly."
缺點： "One of my bags went to Santa Fe"
優點： "Excellent infotainment system"
缺點： "45 min queue to take-off"
優點： "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
缺點： "A little chilly in the waiting are."
優點： "The updated food is a nice change to Delta and a positive one."
缺點： "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
優點： "Friendly crew, navigation around storm, comfortable flight"
優點： "The flight was good, but the flight attendants were friendly and fun making it better than usual."
優點： "Overall flight experience was excellent - no delays!"
缺點： "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
優點： "Everyone was very polite"
缺點： "Too many seats hadn't been aside. It was an unnecessary wait in line for about 20 people to get their seat assignments."
優點： "The pilot was funny and flight crew was friendly."
缺點： "What I didn't like was out of their control!"
缺點： "No entertainment for the whole 5 hr flight. Very bad"
優點： "Great flight from tampa, everything was perfect"
優點： "Everything was fine Food entertainment"
缺點： "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
優點： "Nice food"
缺點： "Very nice crew and great food"
優點： "Very nice airplane and pleasant crew"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "No delay and nice staff"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
優點： "Food and staff behaviour"
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
優點： "The crew were pleasant"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "Free wee cake."
缺點： "Nothing in particular."
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "Very good flight, excellent service and good food."
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "Staff, service"
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
優點： "attentive on the plane"
缺點： "the checking in took very long not enough staff for the amount of people."
優點： "Economy class product offers good value for money."
缺點： "Boarding processes could be enforced consistently."
缺點： "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."