Both airports totally understaffed. Awful experience.
優點： "Crew was great, on time flight, clean plane."
缺點： "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Crew were great"
缺點： "Staff rude and short"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
缺點： "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
優點： "The flight crew was so friendly and the food was really good."
缺點： "The plane was very hot"
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "Light snack and complementary wine"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Friendly staff, good service and on time departure/arrival."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
缺點： "They stole my money"
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
缺點： "seats on Jet air flight are very uncomfortable"
缺點： "every single flight got changed multiple times worst experience"
缺點： "Business class - never offered food or drink for entire flight."
優點： "Quick boarding"
缺點： "American's coach seats are NOT that comfy"
缺點： "The pilot on this flight was amazing!"
優點： "The seat was super Uncomfortable. Squished Middle seat that I paid $37 for (w/Priority boarding, see below). What a ripoff. The seat was designed specifically to torture passengers, of this I am certain."
缺點： "I paid for a seat upgrade that included "Priority Boarding", For AA, that meant Group 5 out of 9. WTF?? Clearly Bait and Switch - there's a big placard at every AA boarding gate that states: Priority Boarding 1-4 (to the Left) and "Main Boarding" 5-9 (to the Right). Fraudulent, clearly."
優點： "The seat was So so"
缺點： "My food was cold had to send it back"
缺點： "My bag is misplaced and no one has an answer"
優點： "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
缺點： "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
缺點： "Paid for seats so I could sit with my guy - still had zero leg room. Generally disappointed with the state of air travel in the US - feels like we're being herded like cattle. Would like to vote with my dollars to help airlines that value customers and aren't trying to pinch pennies/nickel & dime us"
優點： "Smooth for most of the flight"
缺點： "4:41 pm flight took off at 7:00 pm. Landed and now sitting on the tarmac waiting for a gate."
優點： "Good seating and pleasant crew."
缺點： "Board in reverse order so the back of the plane gets filled first"
優點： "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
缺點： "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
優點： "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
缺點： "If I did not have a 24 hour delay in arriving!!"
缺點： "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
缺點： "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
缺點： "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
優點： "Both flight were on time and the crews were delightful"
優點： "Nothing, was a very old airplane very uncomfortable for a long trip."
缺點： "Very poor entertainment, uncomfortable seats."
優點： "Everything on time."
優點： "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
優點： "It was an average flight"
缺點： "Delay of 2 hrs and it wasn't due to weather"
優點： "The flight was delayed"
缺點： "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."
缺點： "The space between seats is very short!!"
優點： "Crew was polite and respectful"
缺點： "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
缺點： "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"
優點： "Decent boarding group, same snacks, same flight attendants (who were very nice)"
缺點： "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
優點： "I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding."
缺點： "Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport."
優點： "Quiet clean bathroom good layover time"
優點： "If you are not in first class, they treat you like dirt."
缺點： "I saw the whole plane packed in the back with 6 people in a row, when the middle of the plane has plenty of empty seats. It seems that American Airlines will pack people who don't pay for choice of seats in the back. Distasteful practice."
缺點： "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
優點： "Timely I have no complaints. The flight went well."
缺點： "Timely I have no complaints. The flight went well."
缺點： "Horrible long delays."
缺點： "Too cold on the plane"
優點： "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
缺點： "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
缺點： "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
優點： "Very friendly staff, on time, most of all very comfortable."
缺點： "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
優點： "It was fine"
缺點： "It was a full flight, but I cannot complain"
缺點： "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
優點： "Attentive staff, easy boarding"
缺點： "AA got rid of the video screens on the chair in front of you; poor snack selection"
優點： "Great crew!"
缺點： "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
優點： "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
缺點： "AVOID FLYING OUT OF PHILADELPHIA!!!"
缺點： "Sits not suitable for long distance travel"
缺點： "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
優點： "On time"
缺點： "Impossible to get entertainment to work"
優點： "The way everyone helped me get on the flight as I was a few minutes behind the 45 minute window to check my bag"
缺點： "Everything was top shelf they really done a great job on this flight"
優點： "Free snacks. But prob only cuz I got the cheapest option."
缺點： "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
優點： "Good crew , on time boarding."
缺點： "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
優點： "On time"
缺點： "Seats very uncomfortable"
缺點： "You had to pay to watch television and movies"
優點： "fast take off and good service."
優點： "Had the first class seating so the drinks were good and helped the flight by quicker. The crew were very friendly. Quick bording left a few minutes early which is always a plus. Smooth flight very little turbulence."
缺點： "The Wi-Fi was not working on the flight so my plan to use my phone for music or watching a movie fell through rather quickly."
優點： "Pilot was very communicative and shared when we were approaching turbulence when he was navigating around Hurricane Harvey"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
缺點： "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
缺點： "I am at a loss for words. I was scheduled to depart from Tampa,Fl July 25th at 5pm. I was able to catch an earlier flight when another airline so I did. I still needed to fly back from my destination from Newark, Nj on Monday July 31. Due to me not taking my original flight United cancelled my ENTIRE reservation and they want me to pay $250 to rebook, which I do not have. I am currently stuck in New York with no money for a return flight, and will possibly lose my job. I am extremely shocked that they would do that. I will NEVER recommend or fly with them again."
優點： "My wife and I arrived at airport in Tampa and tried to check our bags in and United ticket counter wasn't working properly. It was malfunctioning. A United agent helped my wife and I very professionally and got everything back to working like it was supposed to."
缺點： "The check in machine not working properly."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "flight made me too tired to like anything"
缺點： "flight delay"
優點： "No problems smooth as honey."
優點： "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle! The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
缺點： "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle. The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
優點： "Easy boarding, room for everything!"
缺點： "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."
優點： "Movies on personal device"
缺點： "Seats so cramped. Fat person next to me invaded my space in my middle seat"
優點： "Staff was excellent"
缺點： "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
優點： "Food was edible, nothing special"
缺點： "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
優點： "Smooth flight. Good cabin service."
優點： "Explained the Group system(3,4 and 5) Offered opportunities to change to window or aisle seats"
缺點： "Can't score food when you get a cookie"
優點： "Quick flight, good service"
缺點： "Delay on return flight."
優點： "Friendly crew, absolutely no delays, plane took off within minutes after boarding, flight arrived 13 minutes ahead of schedule, smooth trip."
缺點： "Internet service & power outlets didn't work"
優點： "direct tv and pretty quick flight"
缺點： "long time to board"
優點： "Totally professional"
缺點： "Everything I"
優點： "The crew was very nice and helped out as often as they could."
缺點： "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
缺點： "Our flight changed times both ways and we were never notified.. We only found out when we checked in. We also had to sit in the last row that doesn't recline both ways"
優點： "The crew , living on time"
缺點： "I had no dislikes"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Left on time and arrived early"
優點： "Arrived safely"
缺點： "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
優點： "Flight left on time"
優點： "The crew was great"
缺點： "The boarding was slow. The flight ran 42 minutes late"
優點： "A 7 year old, flying for the first time was seated next to me in the middle seat. An older gentleman was in the window seat, me at the aisle. The stewardess asked me to take care of her. In light of what just happened where a parent paid $150 for the staff to watch his girl and she ended up getting molested by an older gentlemen, this is unacceptable. She was screaming and being a normal 7 year old, pushing the call button every 2 minutes, slamming her chair back and forth. I do not have kids for a reason. This should not be allowed. I was afraid if I said anything to her about her attitude that she could say I did something to her and My life would be ruined."
缺點： "Shame on you United. I was not given the opportunity to change seats due to a full flight."
缺點： "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
缺點： "The wi fi did not work"