Multiple Passport checks Better communication for English speaking traveling people.
優點： "Everything was amazing"
缺點： "Stay safe"
優點： "Crew was amazing"
缺點： "Seats was kinda uncomfortable. Leather seats would be great"
優點： "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
優點： "Crew was fantastic."
優點： "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
缺點： "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
缺點： "Movie selection was a tad bit small"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點： "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "service, food, kindness"
優點： "The employees were soooo nice and friendly"
缺點： "Wheelchair service"
缺點： "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
缺點： "I wish the flight was 2 hours longer so I could sleep more on the plane."
優點： "Great flight crew, speedy and efficient departure procedure"
優點： "Food, would of liked snacks or dessert."
缺點： "Would of like more movie choices"
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "very accommodating for handicap"
優點： "acomodations was awesome!!!"
缺點： "temperature was not consitent"
優點： "The food was wonderful."
優點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
缺點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
優點： "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
缺點： "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
優點： "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
優點： "I thought the food was exceptional"
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
缺點： "Great flight! Great service! Great food!"
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點： "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
優點： "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
優點： "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
缺點： "The flight was very lomg, but nothing could be done to remedy that."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "timely services of the flight attendants,politeness as well"
優點： "upgrade the food quality"
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "The service of overall the price"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Great Service Check-in Process Boarding Process Lounge Food"
缺點： "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
優點： "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
缺點： "The movie selections were outdated and there weren't very many options"
優點： "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
優點： "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
缺點： "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
優點： "Same as acove."
缺點： "Same as above."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Again, my special meal request wasn't found and I ended up eating nothing"
Too many issues with my CPAC machine. Trying checkin online.
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Clean, friendly staff, and delicious food
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
缺點： "Needs more variety of movies"
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "Luggage lost. Tv audio did not work"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
缺點： "We had to wait until check in to sit together."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點： "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點： "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
缺點： "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "I liked the entertainment on board."
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "Once again the service from the flight attendants was perfect."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Food & entertainment"
優點： "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
缺點： "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "They were super considerate the entire flight."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
優點： "Fast and efficient boarding process. Nice selection of movies."
缺點： "Seats (economy) can always be more comfortable."
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "The staff was friendly for a very late and very long flight"
缺點： "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
優點： "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
缺點： "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Transfer is excellent."
缺點： "Flight delays"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
缺點： "Great services on board"
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
優點： "good leg room, excellent food, service in Economy better than I've had in some other first class."
缺點： "A350 seat cushions are a little short for us tall folks."
Flight left on time and arrived early and the bags were ready when we got off the plane. Only issue was that they were not on the listed carousel
Staff was very accommodating and respectful. Quick service as well.
Deberian organizar el embarque y desembarco por filas
The flight attendant who served snacks/drinks on the MSP-BDL flight on Monday Jan. 31 was SUPERB. I am deaf and it is impossible to communicate with people wearing masks. She didn’t skip a beat, or look frustrated (or disdainful)… she just immediately set to typing/texting notes with me on my phone! <3
Comfortable flight, food can be improved. Everything was on time, but boarding could be better, more organized.
We had to change gates 3x. Got off late. Given wrong gate info. The lines were so long I couldn’t get lunch.
缺點： "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
優點： "Great crew. Old plane but comfy"
優點： "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
缺點： "See above"
優點： "Went very smoothly. Very comfortable."
缺點： "Can't think of anything."
優點： "The crew was amazing and seats were comfortable"
缺點： "sat on the tarmac for 3 hours because the pilot was late."
優點： "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
缺點： "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
優點： "On time departure and smooth landing"
缺點： "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
優點： "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
優點： "Quick boarding"
缺點： "More water offered by crew"
缺點： "First class almost always guarantees a much better experience!"
缺點： "Got nothing to drink in 4 hours. Crew was LAZY"
缺點： "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
優點： "Emergency exit window seat"
缺點： "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
優點： "Boarding time, and timely departure"
優點： "Even though the flight was delayed by a few minutes we still arrived on time."
優點： "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
優點： "Great service from ground and flight crew."
缺點： "Not comfortable on today’s packed planes"
缺點： "Flight was delayed."
缺點： "Small airplane, noissy"
優點： "Excellent communication, friendly staff, and timely flight."
缺點： "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
優點： "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
優點： "The kind bars"
缺點： "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
優點： "Short trip"
缺點： "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
優點： "Flight was on time with enough connection time to board with zero issues"
缺點： "No problems on this trip"
優點： "food was pretty good."
缺點： "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
優點： "on time, good service,"
缺點： "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
優點： "Boarded quickly and on time."
缺點： "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."
優點： "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
優點： "Courteous crew and smooth flight"
缺點： "I paid for an upgraded seat and it was still very cramped"
缺點： "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
優點： "Everything went smoothly."
缺點： "Like ALL planes today, too crowded."
缺點： "Flight delayed"
優點： "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
優點： "Delta gave me a free rum. It helped. We arrived on time. Thank you."
缺點： "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
缺點： "Seating close and uncomfortable especially next to a big ol' boy."
優點： "First flight I have ever flown that offered free beverages of all kinds. Food wasn't too bad. Entertainment choices were outstanding. Pilot was like a tour guide."
缺點： "Cramped space for 14 hours. Some crew were somewhat grumpy and seemed rushed, even though we had plenty of time."
優點： "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
At LAX, allow time for transferring from the regional terminal to the main terminals via shuttle bus. Survived a late gate change and equipment change. Really disappointed in the A321 Transcon, First and business classes looked great but main class seemed even more cramped than usual. 110v outlet at my seat did not work, fortunately I finally found the USB port. At least the chicken curry sandwich was good!
It was nice to have an on time flight
Guy sitting next to me didn’t wear his mask the entire time and flight attendants didn’t ask him to wear it. Strange since they usually do, but he took it off immediately upon sitting down and it wasn’t addressed for the 2 hour flight. WiFi wasn’t operational.
The puddle jumper from Charlotte to Asheville often appears to be a low priority, if not for American Airlines then Charlotte International Airport. We had a tight connection (45 minutes), made worse by malfunction of gateway which took agonizing time to repair. I got no less than 3 gate changes, all in Concourse E, the farthest away from B where we landed. Fortunately airport people were great with a wheelchair for my wife, without which we would have missed the connection. Then, when we arrived at the resigned gate, the wheelchair attendant had to try times to get gate personnel to direct her to the right gate. Finally, when we went down stairs, we were redirected to a plane at least 300 yards from where we went down the stairs. If all that weren't enough, the two flight attendants appeared more interested in flirting with each other than paying any attention to the travelers. Avoid this connection if you can. Delta much better customer service.
Plane was exceptional clean. Crew polite, efficient
Miss two days of my trip . Now I have to go back to AZ. Nov 14.
Delayed little by little, so there was no chance to sleep longer or go out to eat. Missed connection flight and did not offer allocation, had to request it and $12 for lunch dinner and breakfast. No transport to hotel provided so there is another $120 in uber to get there.
優點： "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
缺點： "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
缺點： "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
缺點： "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
缺點： "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
缺點： "Hit heavy turbulence ,scary"
優點： "Boardered ok"
缺點： "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
優點： "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
缺點： "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
優點： "Comfy seats"
缺點： "The crew"
優點： "Fast and professional"
缺點： "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
優點： "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
缺點： "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
缺點： "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
缺點： "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
缺點： "Bigger seats. More room."
優點： "The crew is so friendly. Perfect landing. Perfect flight!"
優點： "The crew was nice, there was a lot of room on the plane because it was so delayed."
缺點： "It could be on time."
優點： "The flight was early."
缺點： "More leg room needed."
優點： "On time professional staff"
缺點： "Old plane for this fight."
優點： "The positive attitude. The spirit of happy."
缺點： "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
優點： "Friendly flight crew and pleasant to interact with."
缺點： "Had a significant delay due to wind conditions in Chicago. However, instead of waiting at the gate, we waited over 45 minutes on the plane instead of letting us know about this additional delay prior to boarding. Also, the legroom was laughable, as the person in front of me hit my knees as soon as he began reclining."
優點： "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "The flight crew was nice and sweet for an early morning flight."
缺點： "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
優點： "Crew was friendly. Good food options in coach."
缺點： "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
優點： "Everyone was very helpful and pleasant."
缺點： "No USB ports"
優點： "On time. Nice plane."
缺點： "Not much leg room, seats are narrow."
缺點： "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
優點： "Streamlined boarding process"
缺點： "Poor leg room and no video . Older plane."
優點： "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
缺點： "Flight itself was a little rough at times but what can be done about that?"
優點： "First class on TUS to ORD flight - very good flight attendant who was very pleasant, attentive and knowledgeable... she remembered which drink I was having."
優點： "Flew 1st class, everything excellent"
缺點： "Service was terrible. Uncomfortable and good was not at all tasty"
缺點： "Delays, attitudes, and fees"
優點： "The flight was delayed for 2 hours. That's not human."
缺點： "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
優點： "The friendly personal"
優點： "Short but comfortable first class flight."