優點： "crew was amazing"
缺點： "nothing. amazing flight"
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crews were amazing."
優點： "Smooth ride"
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "Service was excellent and seats were comfortable."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Service and airplane are the best!"
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Once again the service from the flight attendants was perfect."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "The hospitality of the crew"
優點： "food was great flight attendants are courteous and reliable"
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "Great staff and washlet toilets on board."
缺點： "I ended boarding last not one of the first as other airlines."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
優點： "Service & seats are great."
缺點： "The connections were a bit late, making the long trip longer!"
優點： "the flight attendants were fantastic"
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
缺點： "Cannot say there were any negatives."
優點： "It was a quick flight"
缺點： "Took over an hour from the time we landed to have luggage at baggage claim."
缺點： "Have more flights!"
優點： "The crew named Lucy was extraordinary,, the best I've experienced."
缺點： "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "on time"
缺點： "My luggage was damaged in both directions."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Relaxed trip."
缺點： "My monitor cut out a few times."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "I especially liked the meals, entertainment, and really friendly staff."
缺點： "No issues."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
缺點： "I was pleased with everything."
優點： "Everything went fine"
缺點： "None. Business is good!"
缺點： "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
優點： "over all good"
缺點： "all good"
優點： "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
缺點： "$115 fee per surf board"
缺點： "General good!"
優點： "Comfort, space, movies"
優點： "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
缺點： "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
優點： "Landed safely"
優點： "Extremely helpful and efficient staff."
缺點： "The layover was more than 10 hours and NO hotel was provided."
優點： "Professional staff"
優點： "The chicken and rice dish was tasty. I also appreciated the fresh fruit."
缺點： "Delayed one hour ..."
缺點： "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
缺點： "Everything. I will never fly this airline again!"
優點： "I got business class and I'm not sure why? Was it because it was my birthday?"
優點： "Lay over too long"
缺點： "Check in online process and meal selrction"
缺點： "不論check in , 登機，等行李，所有效率都很低"
缺點： "everything, never flying with delta again"
優點： "The crew was very friendly and it was a day fast flight."
缺點： "No back of seat entertainment."
優點： "Landed on time"
缺點： "Still sitting waiting for a gate at Logan"
缺點： "Movie selections, healthy snacks/food"
優點： "Great crew. Old plane but comfy"
優點： "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
優點： "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
缺點： "See above"
優點： "Pilot and staff were informative and great"
缺點： "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
優點： "Amazing crew very good service ."
缺點： "Chose my seat, instead of leaving it to the airline ."
優點： "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
優點： "Overall was a good experience"
缺點： "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
缺點： "Got nothing to drink in 4 hours. Crew was LAZY"
優點： "Arrived on time"
缺點： "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
優點： "Not much. Just a cattle cart to go from here to there. Let's not pretend."
缺點： "boarding process."
優點： "WiFi on board."
優點： "Free movies available in-flight"
缺點： "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
優點： "Great service from ground and flight crew."
缺點： "Not comfortable on today’s packed planes"
優點： "Professional, courteous, and responsive attendants and flight crew."
優點： "Everyone was friendly and got us to our destination"
缺點： "Small airplane, noissy"
缺點： "No dairy free options!"
優點： "Beverage and snack service"
缺點： "Seats too narrow"
缺點： "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
優點： "Excellent communication, friendly staff, and timely flight."
缺點： "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
優點： "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
優點： "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
缺點： "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
優點： "The kind bars"
缺點： "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
優點： "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
缺點： "In flight WiFi was inoperable for most of the flight making it hard to work."
優點： "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
優點： "Plenty of meals and friendly service"
缺點： "Crowded seating...."
優點： "Great service all around"
優點： "Space in seats was better than most airlines"
缺點： "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
優點： "Excellent customer service"
缺點： "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
優點： "Everything went smoothly."
缺點： "Like ALL planes today, too crowded."
缺點： "Flight delayed"
優點： "I like Delta empowering women."
優點： "Service was great"
缺點： "Food wasn't great cookie!"
優點： "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
缺點： "Too little leg room; hit entrees poor tasting"
優點： "I had an empty seat next to me. Flight took off on time and arrived early. Crew was pleasant."
缺點： "bathrooms were very dirty. No one cleaned them up."
缺點： "We could not get our seat assignments till the gate I thought we would get bumped off our flight"
優點： "The plane ROCKED"
缺點： "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"
缺點： "Everything sucks all the prople that work in check in are sucks, they were mad rude"
優點： "Seemingly new aircraft with comfortable seats and wide center isle. The Fly Delta app on iPhone is very good for finding out information about flights and bags."
缺點： "The flight was delayed over two hours due to weather conditions at ATL. Good thing too as my inbound flight from SRQ-ATL was delayed as well and if this flight had been on time I would certainly have missed the connection. For some reason I couldn't get my boarding pass from ATL-BWI to show up in the Fly Delta app on my phone, and I couldn't seem to print one at any kiosk in the terminal at ATL. I scanned the SRQ-ATL boarding pass and that worked fine. My connecting flight to BWI was also delayed due to weather at ATL. There were two hours between landing at ATL and taking off for BWI, plenty of time to move a bag from plane to plane, yet my suitcase took a different flight from ATL-BWI and I still don't have it even though they promised I would have it delivered to my apartment by 6:30A this morning. I understand that weather was a problem in Atlanta but really? When I landed, I noticed in the Fly Delta app that my bag was taking a later flight to BWI despite more than ample time to get it from the SRQ-ATL plane to the ATL-BWI plane. This was good, as I didn't bother to wait for my bag at the carousel but proceeded directly to the Baggage Services office. I was assured my bag would be delivered to my apartment after that flight landed at 8 PM. Continued to check bag status in the Fly Delta app and noticed that they scheduled delivery to my apartment by 6:30 AM this morning and closed the claim. I left for work at 7 this morning and still no bag. I filed a property loss claim at Delta's website; delayed baggage flyer suggests doing so will get me a $25 or $50 voucher for future travel since the bag was not delivered within 12 hours of my delayed bag claim at 2:15 PM. Too bad it has to be used within 30 days and I don't think I will be able to fly anywhere within 30 days."
優點： "Fast boarding and short time from gate to take off."
缺點： "Stinky rest room like it was blocked."
缺點： "The flight was very bumpy and didn't have the option to watch a movie."
優點： "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "Very nice airplane and pleasant crew"
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
缺點： "KLM crew exceed our expectations"
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
缺點： "Not being 1 hour late"
優點： "Friendly crew"
缺點： "Can’t think of anything"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Nice attention and good food. Plane and seats are confortable"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
缺點： "My suitcase didn't come with the airline."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "Nothing special"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "Eveything is well arranged"
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點： "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
優點： "We love the flight all the way"
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Timely flight. Smooth and easy check in."
缺點： "Sits not suitable for long distance travel"
缺點： "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
優點： "Plenty of snack and drink service"
缺點： "Rude service / inflight entertainment is terrible and also WiFi wasn’t working for half the flight / overhead bin space was lacking and only fit one bag per row. I can’t emphasize how terrible the service was on the flight there and back. they simply do not care."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Domestic flight from IAD to LAX was not great as usual — small space, overbooked, no food, entertainment slow. But LAX-INCHEON-MNL was GREAT! Extra space, efficient, helpful and happy crew ready to help passengers! I was surprised by this!"
優點： "Supe easy flight."
優點： "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
優點： "The ease of boarding and plenty of room."
缺點： "Only that the man sitting next to me kept the light on. It was an early morning flight."
優點： "The flight actually left."
缺點： "Poor communication. Flight originally at 11:35, then 12:05, then 12:15... At 11:55, they said they would start boarding in 20 min. How can you do that and still take off at 12:15? Answer: you can't. Just be honest and keep us informed. Bonus: United sent me an email saying that connection had already left (it hadn't - thanks United! - awesome service as always!)"
優點： "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
優點： "Very nice flight attendant and the landing was very smooth."
缺點： "I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks."
優點： "It was a fine flight. I only had cranberry juice, but it hit the spot."
缺點： "It was a full flight but I expected that it would be that way after Thanksgiving."
優點： "fast take off and good service."
優點： "Good thing it was first thing in the morning."
優點： "What isn't there to like about first class?"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Once the plane boarded it was a smooth flight."
缺點： "The airline said that it needed to take on additional fuel due to bad weather, which would make the plane overweight. This meant that nearly half of the passengers who bought tickets would not be able to fly. Thos made boarding stressful as they were randomly calling names. They were offering $2000 and a hotel and meals and a flight out the next morning. However I did not have flexible travel plans and the stress of hoping to be allowed to board was unpleasant."
優點： "Got me there"
缺點： "Bad knee hurt by end of flgt"
缺點： "Preboarding wasent allowed. They forced me to check my bag in even though it was made for airplanes. Rude customer service. Flight was delayed."
優點： "Coustumer Service"
優點： "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
缺點： "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The fact that no one was seated next to me"
缺點： "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Friendly staff, smooth flight"
缺點： "The flight delay was terrible"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "It was wonderful plenty of space, legroom"
優點： "Movies on personal device"
優點： "Everything worked out just fine"
優點： "The captain of the plane was polite and kind."
缺點： "The weather in SF delayed is so very long while the airport staff were rather rude at both airports. And after all that, my bag did not make it on my connecting flight- or maybe it did but you guys texted me it didn't via your little app- and I had to go back for it mysef the next day becuase you would not deliver it or help me find it. wanted to be compensated for my long and horrible ordeal."
缺點： "Had the most uncomfortable seats on the plane seats didn't recline as well . Also was giving no food not even a snack for a international flight which was absolutely redicoulous. Had to pay for bags when I fly American Airlines or southwest they are free. So your prices really aren't that great after you have to pay for everything."
優點： "I was never able to take the flight because of a significant delay in arrival in Tucson and subsequent arrival in Chicago."
優點： "I didn't like much. The employees were great and that's about it!"
缺點： "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
優點： "Easy enough to get on and stow my carry on."
缺點： "Narrow as all hell. Also, somewhere between Tucson and Nashville the baggage guys played football with my case. I ended up with broken gifts and a suitcase full of crushed cookies after the damn container is broken as well."
優點： "Helpful employees"
缺點： "Being charged for internet access. Cramped seating."
優點： "Pros: flight landed early Boarding was easy. Flight was smooth"
缺點： "Was FAR too cold on the plane. The way bags were being distributed the large carry ons from under the plane after landing was unorganized and poorly planned. Tried to reschedule my flight, to do so is a cost of $200 not including the price difference in having to buy a new ticket. May not be flying United anymore"
缺點： "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
優點： "We landed."
缺點： "I sat in 3A. Almost every passenger getting onboard hit me with his or her bag. The guy across the aisle stepped on my foot. There simply was not enough room for people to move in the aisle."
缺點： "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
優點： "Not much, crew was pleasant enough."
缺點： "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"
缺點： "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."