優點： "Typical flight and all went well."
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "crew amazing"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew amazing. Food was great"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "It was very good no prO lens at all:)"
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "服務 電影 雪糕"
優點： "Flight attendants provided high standard of service and courteous."
優點： "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
優點： "JAL is great!"
優點： "JAL is great!"
缺點： "Cold food"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "Crew was super helpful."
缺點： "Seats could use better cushion"
優點： "Crew was wonderful."
缺點： "Not much leg room."
優點： "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
缺點： "Entertainment system didn’t work."
優點： "I had someone waiting on me at the gate to escort me to the plane! Great service!"
缺點： "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
缺點： "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
缺點： "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
缺點： "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
優點： "the staff was great from check in at the airport until I landed"
缺點： "I wish the snacks were heathy like dried fruit and nuts"
優點： "Food was better than expected."
缺點： "Flight was too warm."
優點： "The dinner was good. The crew were great."
缺點： "It was the worst seat I have ever had."
優點： "The AA counter agent was very helpful in changing my flight?"
優點： "The crew was professional"
優點： "The blanket and pillow, good selection of movies."
缺點： "Maybe the food quality could have been better"
優點： "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
優點： "The flight board on time, the crew was hospitable and seat was comfortable."
優點： "Respesv your promise for the bording time"
缺點： "When the crew bothering me"
優點： "The entertainment, the crew were very hospitable. The flight was on time"
優點： "Everything was great"
缺點： "I like everything"
優點： "Very professional"
缺點： "We didn't leave on time"
缺點： "We sat on the tarmack for two hours due to lighting get, while the Delta flights continued on as usual. This was an American Airlines policy."
缺點： "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."
優點： "Staff was pleasant"
優點： "Let me book my luggage free ."
缺點： "Texas people on there break,cannot talk to customers that are lost"
優點： "Re-routed to Phx; inflight Phx was closed. Diverted to Tucson. Only jets on the ramp were American. Seems if you close an airport there would be a lot more than 4 jets and different airlines. Landed at 11pm; still on the aircraft at 130am"
缺點： "Let's see pretty much the whole experience"
優點： "Ease of access. Hospitality."
缺點： ". The plane was clearly a very old model - very cramped."
優點： "We didn't crash."
缺點： "The crew was just downright rude. Condescending rude and full of tude. Also they are all 100 years old and one lady was so fat she could barely fit in the aisle. Come on AA...really you can't do better than this?? Seats were uncomfortable as can be and food weas slightly worse than average airplane food. funny thing is I always fly delta and delta partners but this time I thought I would go the cheaper route. Never again will I fly American anything anywhere. Very disappointed. There is nothing positive to say about anything except the fact that we didn't crash. We were also delayed 2 hours and sitting on the Tarmac. Horrid experience."
優點： "Very little"
缺點： "Flight was delayed because of weather, which is understandable. The way your staff handled this in both Atlanta and Philly was totally unacceptable. No one knew what to do. I missed my connecting flight to Rome, Italy. I got a good deal on the tickets but in the future I will stick with Delta."
缺點： "The check in crew were rude"
缺點： "Flight was canceled then delayed"
優點： "Made flight eventually to Dallas."
缺點： "Flight kept getting delayed"
優點： "Absolutely nothing"
缺點： "Everything from the 6 different times our flight got delayed and after 7 hours of waiting they just canceled our flight at 2am with no remorse and the worst customer service ever"
缺點： "The ticket agents for my flight into LAX were awful. They were rude to other passengers and extremely curt and disrespectful. The one agent, Tamika, spoke in a tone as if she were speaking with a child. The passenger in front of me had the same unpleasant experience and subsequently filed a complaint. It just confirms my theory, that some people are just not meant for customer service positions."
缺點： "The DELAY"
優點： "Leg room was ok.."
缺點： "American Airlines don't have entertainment that one can access when on board unlike united airlines. They have an icon for entertainment that passengers can watches movies when on board. AA, don't offer snacks to its passengers unlike United airlines..! Seat 8A has white stuff falling from the top.., seemed like particles of ice-they were cold."
缺點： "Bad weather cancelled my flight. I probably won't get my money back. I was stuck at airport and had to pay hundreds of dollars to get home by deltA. Grace Elizabeth"
優點： "I'm alive"
缺點： "Nothing went correct on that flight. They left an airport with low fuel which resulted with us being stuck somewhere over 90 min"
優點： "Most of the staff were helpful"
缺點： "Some were not"
優點： "We didn't crash."
缺點： "American Airlines tends to ova book that makes things hard. Sat by n watched agents hv to handle to many problems waiting 4 my plane. Flight was delayed to ny from Chicago by 1hour n half. Then no plugs in Chicago airport gates to charge cell phone. They make too much money to be that far behind times."
優點： "The crew was super nice and professional. The flight was really smooth."
缺點： "I can't say anything bad. It was a great experience."
優點： "The A321 from DFW to SAN was very nice and comfortable."
缺點： "The Super 80 from ATL to DFW was the hottest aircraft I've ever been on. There was essentially zero airflow making the cabin 95 degrees and 100% humidity. It would have been cooler to stand outside. It was like this when I walked on the jet until well after we leveled off at altitude and then from when we landed (throttles at idle) until we deplaned. We had to wait for a gate for 20 minutes on the Tarmac and then when we got to a gate we had to wait for a gate agent to move the jet bridge for 10 minutes. It was miserable. If you all know you have a low flow aircraft then hurry to hook up the air conditioning cart in both ATL and DFW, fix the APU to produce more air, or don't shut the engines down when there is no gate agent at the aircraft. My clothes were soaked in sweat making this the worst trip I've ever taken. Come on American. You can do better."
缺點： "The flight was delayed 2 hours and there were no TV on a cross country flight."
優點： "Roomy & comfortable seating for such a small aircraft"
缺點： "Late boarding, over an hour"
缺點： "Gate changed and baoarding time changed countless times."
優點： "American Airlines was the best flight experience I've ever had. I've not down twice and the first time we wrecked, so not wrecking was nice."