每天清潔，並在 喬治亞州飛往 台北市的機艙內安裝HEPA高效濾網
優點： "Crew was amazing, food was great."
優點： "Great service for economy. Very attentive flight attendants."
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "Entertaining in English"
優點： "The crews were very kind and helpful."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
優點： "they assisted my aunt very well all through out her flight"
優點： "Crew very helpful. Seat roomy."
優點： "The food the service and the staff"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "Flight experience in JAL is excellent."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "The crew"
缺點： "Being late"
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Friendly and helpful"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "Everything was excellent no complaints"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "服務 電影 雪糕"
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "Everything was great!"
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "Everything bad"
缺點： "Bad customer service, I don't speak English good , can't understand them jet blue"
優點： "This was an AA flight.I never expect excellent service from AA."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Food and drinks"
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "It seemed more spacious. Food was pretty good."
優點： "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
缺點： "Everything was great !"
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "the flight attendants were fantastic"
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "The crew was excellent!"
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
優點： "Fortunately plane not full and was able to use adjacent seat(s)."
優點： "Cleanliness and more leg room"
缺點： "Serve the coffee/tea with the breakfast/meal not after."
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點： "As with other airlines, flying coach is uncomfortable."
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The seat is comfortable."
缺點： "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
優點： "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點： "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
優點： "comfortable seats"
優點： "Food staff and entertainment are generally top notch"
缺點： "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
優點： "Good is in Vietnam finish"
優點： "Again the crew was pleasant."
缺點： "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
優點： "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
缺點： "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
優點： "Almost everything. I liked the very friendly staff and big screen for entertainment."
缺點： "Almost nothing"
優點： "Very reliable, quick boarding"
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "The food.the teem"
優點： "Great airline"
缺點： "I wish they still bumped people to first class when there was room :)"
優點： "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
優點： "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
優點： "Everything was very clean, on time, very efficient, staff was very polite."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Business class lie flat bed"
缺點： "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
優點： "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
缺點： "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
優點： "upgrade the food quality"
優點： "Everything went very smooth and easy! The ride was relaxing and went great!"
優點： "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
缺點： "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."
優點： "By far the best airline i have ever travelled on"
缺點： "The service, quality of airport and new aircraft"
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Friendly service and food pretty good. Great price for value."
缺點： "Seating was changed even though i prebooked."
優點： "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
缺點： "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
優點： "There was plenty of room with empty seats."
缺點： "The breakfast food was not good. Some of the staff couldn't speak English."
缺點： "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
優點： "Delta crew was awesome"
缺點： "Running to flight"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
缺點： "The entertainment has limited choice of movies."
優點： "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
優點： "Great food and friendly flight attendants"
優點： "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
優點： "The staff is lovely, all four flights were on time, and the price was competitive. On each flight we were presented with pillows, headsets, a bottle of water, slippers and on one flight a packaged coffee bag! These items were all on our seats and it was a treat and so civilized!"
缺點： "The seats are so uncomfortable that I will probably never take Korean Air again. They are hard and uncompromising and made for creatures other than human beings. This is unfortunate as it is really the only complaint I have, yet, for a 10-14 hour flight, it is crucial to be able to sleep and have some measure of comfort in a very uncomfortable situation."
優點： "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
缺點： "Perfect flight"
優點： "Excellent crew!"
缺點： "It could have been quieter."
缺點： "Seat padding - seat was a bit firm"
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "The cabin staff were extremely caring."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Food is the best of any airline service"
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
缺點： "Everything the whole team was great."
優點： "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
缺點： "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
缺點： "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
優點： "The staff is very nice."
缺點： "The exonomy seats."
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
缺點： "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Courteous and friendly staff, clean aircraft and on-time schedule."
缺點： "There was nothing I did not like."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
優點： "Great seats in business class. Lots of privacy. Great service as well."
缺點： "American style Food could have been better. Didn't try the Japanese food."
缺點： "Limited movie and news programs"
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
缺點： "The seats were very tight."
缺點： "We were late, no TV screens, bad food and I can go on and on"
優點： "Food was pretty good"
缺點： "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
優點： "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
優點： "The overall was a pleasant flight"
缺點： "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"
缺點： "More space and room seating"
缺點： "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
優點： "Good crew and friendly"
缺點： "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
優點： "Nothing much what a terrible ariline"
缺點： "Turkish Ailines delayed by 5 hours. had a long layover fo 24 hours in Istanbul, forced to pay for my visa and was not even give a receipt by immigration. I think hey pocket the money"
優點： "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
缺點： "Hefty upgrade price tag but a good flight otherwise"
缺點： "Seats are uncomfortable, not enough leg room."
優點： "Everything! Food was amazing!"
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "It was on time"
缺點： "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
缺點： "Same problem as the first segment (see above)"
優點： "Great hospitality for a reasonable price - crew very attentive"
優點： "Perfect service. Perfect food. Best lounge. Flawless"
優點： "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
缺點： "The air in the plane was smell."
優點： "New airplane good service good flight attendant depart on time"
缺點： "The food was a bit tastless"
優點： "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
缺點： "Comfort of the seats."
優點： "Everything is just done way better than all the other airlines flying to Europe from America !!!"
優點： "Everything is included! No extra fees!"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "I like the food and the service plus the entertainment on the Telvision"
缺點： "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
優點： "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
缺點： "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."
優點： "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
缺點： "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
優點： "Crews were cooperative."
優點： "Food was good! Loved all the goodies! Crew was friendly"
缺點： "The airplane was way to warm, for such a long flight it should've been a better temperature inside the plane, you dont want to get all sweaty and smelly while traveling!"
優點： "almost nothing"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Excellent Service & On time Schedule"
缺點： "Istanbul Airport Rest Rooms were not clean"
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
缺點： "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
優點： "the Boarding at ATL airport was catastrophe!!!!!!"
優點： "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
缺點： "Everything was top notch"
優點： "Entertainment was good and interesting. Food was interesting and I did not go hungry"
缺點： "Seats too close for taller people to sleep with any comfort.....almost miserable"
優點： "Smooth ride, with no delays"
缺點： "Woman sitting next to me with her baby made the whole ride uncomfortable"
缺點： "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
優點： "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
缺點： "Food choices should have been better..."
優點： "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
缺點： "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
優點： "As good as long flights can be."
優點： "Friendly staff good service."
缺點： "The grill chicken served for dinner was cold."
優點： "There were plenty of entertainment options."
缺點： "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
缺點： "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
優點： "Friendly crew excellent food"
優點： "Glad we made it back."
缺點： "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
優點： "The Captain was courteous and the flight itself was good."
缺點： "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
缺點： "typical poor computer jet poor experience. Now no service"
缺點： "Hard landing on arrival in Philadelphia."
優點： "The crew was great! Very accommodating"
缺點： "Better control and seating of families with little kids."
優點： "It was quick."
缺點： "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
優點： "Crew were very friendly"
缺點： "AC power. Seat back TVs."
優點： "Great attend ants"
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
缺點： "We landed early and had to wait 45 min on the runway."
缺點： "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
缺點： "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."
優點： "Crew was very good"
缺點： "Less gate changes"
缺點： "Just about everything"
優點： "on time departure offered a beverage and snack"
缺點： "we had to circle phila we had to wait for our gate"
優點： "The entertainment options"
缺點： "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
優點： "Everything was great and we arrived ahead of schedule."
優點： "It s american!"
優點： "I liked everything"
缺點： "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
缺點： "waiting on runwat for 30 minutes"
缺點： "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
優點： "The flight crew was nice. They kept us well hydrated."
缺點： "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
優點： "Flight attendants"
缺點： "Very cramped searing"
優點： "Not a thing plans got changed I had back surgery"
缺點： "That my plans got changed"
缺點： "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."
優點： "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
優點： "Crew was professional, flight was smooth."
缺點： "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
缺點： "3h delay for maintenance, missed my connection, added 12 hours to my travel time."
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
缺點： "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
缺點： "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
優點： "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
缺點： "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
優點： "Arrived early and flight wasn't packed."
缺點： "We sat on the tarmac after landing for 40+ minutes."
優點： "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
缺點： "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
優點： "That we flew over the Atlantic safely. Pleasant enough crew."
缺點： "Very old airplane , the ones with a screen TV in the middle of the airplane."
缺點： "Old plane with no tvs or power source for a 5 1/2 hour flight. Dirty plane too."
優點： "Quiet. Overnight."
缺點： "no meal, no internet."
優點： "Great friendly crew for 7 am on a Saturday morning."
缺點： "Tarmac delay upon landing because of runway constr"
缺點： "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
優點： "The service was great"
缺點： "No TV or WiFi"
優點： "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
缺點： "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
優點： "Polite and professional"
缺點： "The flight left late but the delay was made up for in the air."
優點： "Flights were on time and had excellent in-flight entertainment"
缺點： "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
缺點： "Delayed 2 hrs"
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豁免更改費用。 搜尋 喬治亞州飛往 台北市的彈性機票