CPH - TSA
缺點： "Connection time at Narita is too long"
缺點： "Crew was not very helpful"
優點： "Crew was amazing, food was great."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
優點： "Seat super comfy"
缺點： "All okay"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Movie selection"
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Air on the plane was stuffy"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Double standard"
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
缺點： "Plane was very hot"
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "Love ANA. Always a pleasure."
缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
缺點： "Old Aircraft Interior, could be more comfortable"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Timely schedule"
缺點： "Foods and beverages quality/variation"
優點： "Staff was great!"
缺點： "Food wasn’t the best."
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
優點： "The food and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "Everything. The best I I"
優點： "Good service"
缺點： "baggage was broken."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
缺點： "Small plane. No cabin space for carry ons."
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Enough room for relax"
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
缺點： "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點： "Customer Service"
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點： "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
缺點： "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
缺點： "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "On time, comfort, good food, good deal"
優點： "The service, the plane and even the food were all top notch."
優點： "It was clean and nice"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "Very comfortable, and the crew was excellent."
缺點： "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
優點： "crews have good attitude"
缺點： "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."