I love Japan Airlines specially the food and crew
Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
The food should be better. The service is good. The seat is ok.
They gave me the seat next to a very large person!!!
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
Short flight with minimal services. I have no complaints. The staff were very, very good.
優點： "Delay of check in with upgrade"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Pretty much everything"
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "It was short flight.. I slept good through."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "JAL doesn't disappoint!"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
缺點： "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "Premium Economy had good seating space and leg room."
缺點： "No wifi access"
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"
缺點： "Very slow boarding process in Itami"
Fligts are on time, planes are clean, and staff is friendly
缺點： "Zero PPE or social distancing by crew"
優點： "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
缺點： "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
缺點： "The only problem with the food was it was all canceled because of rough weather."
優點： "The seats were ok."
缺點： "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
優點： "The movies were entertaining"
缺點： "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
缺點： "The seats were incredibly hard and uncomfortable."
缺點： "Very slow plane turnover."
優點： "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
優點： "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
缺點： "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
優點： "Good snacks. Nice crew. Nice seats."
缺點： "Pay WiFi? JetBlue does it for free.."
優點： "boarding the plane was simple and easy, and the flight crew, what I saw of them were friendly and attentive to first class only."
缺點： "another boarding passenger had to explain that I was in his seat, because the lockers/overhead bin for my row was over his row making seating confusing. the cabin seats were so close to each other that a normal sized person could not sit without elbowing the person next to him or her."
優點： "From the gate agent to flight attendants the flight was great"
缺點： "The sky lounge to few bathrooms"
優點： "Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices."
缺點： "Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport."
優點： "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
缺點： "Seating is too crowded for anyone to be truly comfortable"
缺點： "Food, cramped seating."
優點： "Crew was ok"
缺點： "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
缺點： "Flight was delayed with no explanation."
優點： "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
缺點： "See comments above."
優點： "Mobile entertainment was great and the crew was lovely."
缺點： "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
缺點： "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
優點： "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
優點： "Love the TVs provided with recent movies and games"
缺點： "Security was a headache"
優點： "Free movies. Clean and modern look to airplane."
缺點： "Could not get wifi to work."
優點： "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
缺點： "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
優點： "Polite crew, clean plane, smooth reservation and seat selection process"
優點： "Friendly staff staff, smooth boarding experience, DC+ positive experience"
缺點： "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
優點： "The food"
缺點： "No entertainment"
缺點： "The staff"
優點： "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
缺點： "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
優點： "Crew was excellent and the timing of the flight was very good."
缺點： "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
優點： "Upgrade to first class"
缺點： "No food or beverage service"
優點： "Crew was quick and nice."
缺點： "Not many options for food."
優點： "On line customer service was very courteous and helpful."
缺點： "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
優點： "Friendly staff."
缺點： "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
缺點： "My flight was 25 minutes late. Never encountered such terrible turbulence."
優點： "Flight was very smooth, and crew would actually smile. Coach Sears very cramp."
缺點： "Poor intercom. Could not hear pilot's announcements. Gate staff not very friendly. Sears assigned while boarding...didn't know until then if my wife and I would sit together."
優點： "Staff was nice and friendly, pilot did a good job of avoiding turbulence, food was good, good choice of entertainment available"
缺點： "Seats are tight and uncomfortable, boarding lines were very long"
優點： "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
缺點： "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
優點： "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
缺點： "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."
If they had a microwave to reheat food.
缺點： "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
缺點： "It was a six hour flight. It would have been great if they Offered a second drink."
優點： "The flight went great. Even though it’s been raining for days. The flight was quick and we landed on our wheels."
缺點： "Waited to disembark the plane being told the sky bridge was closed. Watched two other flight land after us pull up to disembark. Now I’m going to miss my connecting flight. Oh well. Maybe next time it will be better."
優點： "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
缺點： "Absolutely nothing! Great flight"
優點： "We landed Friendly crew"
缺點： "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
缺點： "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
缺點： "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
優點： "Modern aircraft."
缺點： "Leg room, especially for a 6’3 person in the middle seat."
缺點： "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
缺點： "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
缺點： "The cabin was way too cold."
優點： "Easy access and commute"
優點： "emergency landing upon returning to JFK"
優點： "Crew was kind!"
缺點： "Seats bigger"
缺點： "Tight seats on full flight"
優點： "on time, even a little early"
優點： "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
優點： "Flight attendants"
缺點： "Late flight"
缺點： "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."
優點： "I loved the attitude and helpful approach of the female flight attendant working the AA gate for the flight I took from DFW to COS last night (6/13). Truthfully, it was almost like I was back with Southwest. She was kind, calm, polite, efficient, and capable. Very rare in my experience with American Airlines yesterday. Interacting with her was refreshing."
缺點： "Getting home to Colorado Springs at 11:30 PM, taxiing for 15-20 minutes, and then waiting another 20-30 for checked luggage! Never have I waited that long during and after a Southwest flight! AA could truly learn something from their more modest counterpart. I have all but decided to resume my drives to Denver every other week rather than risk more and more time and poor experiences with AA flying in-and-out of Colorado Springs."
缺點： "The aircraft was tiny and we were delayed"
優點： "Liked the flight. Very nice crew."
缺點： "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
優點： "On-time arrival; competent crew"
缺點： "Nothing; the flight was OK."
缺點： "The breakfast, no hot meal just sugary food."
缺點： "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
優點： "The check in agent went above and beyond to get us on board."
缺點： "Couldn't check in online. Couldn't get a straight answer as to why. Kept getting the runaround from Kayak, American Airlines and British Airways. Never booking through kayak again."
優點： "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
優點： "The flight was short and all went well."
優點： "The food and drink were abundant and served at a decent pace. The boarding seemed quick and I was able to get to my seat quickly."
缺點： "I had a 2 hour layover to switch from my BA flight to my American Airlines flight in Heathrow, but since I, and every other AA passenger had to wait in line to reprint my boarding pass to an AA boarding pass after we had taken the bus to the terminal, I waited about 45 minutes in that line. Then we had to go through security again. By the time I made it to my gate the flight said it was "closing." We took off about 15 minutes after that. The "hot box" snack had goat cheese and I'm not a fan."
缺點： "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
缺點： "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
優點： "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
缺點： "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
優點： "The boarding was super fast as well as exiting, WOW!"
優點： "Once in the air things went well."
缺點： "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
優點： "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
缺點： "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
優點： "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
缺點： "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
優點： "Service was very efficient and responsive. I was lucky to have an empty seat next to me!"
缺點： "Hate, hate, hate not having individual monitors for entertainment....especially considering that it's an international flight."
優點： "Routine flight. No issues on time departure and arrival"
缺點： "Paid extra for exit row seats, felt they were not worth the extra money. The extra legroom was great but the armrest did it move and I felt like I was sitting in a box."
優點： "Short flight"
缺點： "No console for personal entertainment"
缺點： "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
優點： "On time, good serv in first class."