今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
缺點： "instead of gluten biscuits, peanuts or popcorn could be offered"
優點： "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
優點： "Cleaner and better service by flight attendant than other US flight company."
缺點： "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
缺點： "Flight attendants are always to try to speak in Chinese."
缺點： "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
優點： "Spacious and comfortable"
缺點： "Food was pretty bad"
缺點： "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
缺點： "Better movie selection"
優點： "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
缺點： "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The seats were very comfortable."
缺點： "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
缺點： "More legroom, but what do I expect in economy?"
缺點： "can maybe be a little bit less strict on luggage weight"
優點： "Friendly crew and comfortable seats"
缺點： "Food was not great."
優點： "crew was amazing and plane was comfortable"
優點： "The crew was very attentive and the seats were comfortable."
優點： "Good service ground staff. Washrooms are clean."
缺點： "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
缺點： "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
優點： "The crew were great the food was nice."
缺點： "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
優點： "Efficient boarding and crew."
缺點： "Food not the best."
優點： "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
優點： "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
缺點： "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
缺點： "Delay for 1 and half hour"
優點： "The crew was very friendly and fast help with passengers needs."
缺點： "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
優點： "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
缺點： "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
優點： "I liked nothing"
缺點： "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
缺點： "Best guys thanks for evreting"
缺點： "We were late, no TV screens, bad food and I can go on and on"
缺點： "If the disembarking didn't take 45 minutes."
缺點： "Cabin temperature too warm"
缺點： "No options to change booking and the one given was absorbant pricing"
優點： "Service was fine, but we're of no help regarding late arrival and connecting flight status."
優點： "crew on the aircraft was polite and with service attitude ."
缺點： "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
缺點： "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
優點： "Everything ok."
優點： "Good service, friendly staff."
缺點： "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
缺點： "Same problem as the first segment (see above)"
缺點： "Tell passengers the truth from the start!"
優點： "On time, hard working staff."
缺點： "The usual dislikes: economy seats, crying babies, body odor of other passengers."
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
缺點： "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
優點： "All is fine and the crew is wonderful."
缺點： "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."
優點： "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
缺點： "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
缺點： "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
缺點： "Everything was great. Got upgraded to first class"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Big plane"
缺點： "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
優點： "Excellent Service & On time Schedule"
優點： "Food was good. Entertainment worked."
缺點： "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
優點： "New and clean aircraft, very good cabin crew and service."
優點： "Great experience for my first international flight."
優點： "Very friendly crew, and a great experience overall totally recommend"
優點： "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
優點： "Crew, entertainment, boarding"
缺點： "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
優點： "Friendly staff comfy plane"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "Entertainment and boarding was excellent."
優點： "That the plane didn't crash."
缺點： "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
優點： "The crew were very nice al of them."
缺點： "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
缺點： "For a flight this long the seat is very hard after some time. More space is needed between rows. When the person in front of me put his seat back I felt very trapped in my seat."
缺點： "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
優點： "Great customer service and food!"
缺點： "Nothing. They were great!!"
優點： "The crew on the flight was trying to do his best - but too late and too little."
缺點： "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
優點： "The food was good, the crew was very professional and friendly."
缺點： "The seats are too crammed and there's barely any room in the economy class."
優點： "The food was excellent"
缺點： "Flight attendants did not respond to the call button. I went almost three hours before getting a drink of water"
優點： "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
缺點： "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
優點： "Plane was clean. Good food, nice details. Nice variety of entertainment."
缺點： "Entertainment system stopped working with about 2.5 hours left in flight."
缺點： "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "BAD: Leg Room. Seat size and cushion. Food. Air quality/temperature."
優點： "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
缺點： "No problems at all"
缺點： "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
優點： "They tried hard to load passengers so the aisle wasn't blocked. Good job"
缺點： "Because limited space, must sit up to eat. They REALLY need to improve trash retrieval so people can sit back & relax. This service was really bad & people had trash for an hour all around us so it was uncomfortable. Too warm too. No blankets used. 13 hrs on a plane is still long if you're sitting."
My bad was delayed a week. My flight was delayed an hour. The US customs in Toronto doesn’t have the capacity to process baggage or people in a timely manner allowing travelers common courtesy of making their flights or arriving to their destination with their baggage. I had no time to eat between two very long flights. Canadá air only provides snacks for sale from Toronto to SLC so you can either pay $10 for a $2 chicken wrap or go hungry for a full Day then arrive without your bags that will be delayed a week before they are delivered to my home. It took two hours to get the the SLC airport from the time I landed until I reached my vehicle in long term parking due to excessive distance from gates to baggage claim and time to fill out lost baggage claim. Overall a very poor experience, I will not fly Canadá air again and will avoid Toronto international airport.
Would have been nice if my bag had Been checked on to the plane. Other then that no complaints. The crew on board were friendly and professional.
Everything was great other than the delay in leaving Saskatoon
Nothing was good - flight was late/delayed/no communication from crew/had to sit in economy seat although we booked business classs
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
The food selection has been better in the past but due to Covid it is understandable. This particular flight did not have any entertainment and the Air Canada App did not work to access movies.
優點： "Everything was fine."
缺點： "No issues."
優點： "Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!"
缺點： "All good! Strat to finish a simple and enjoyable experience."
優點： "Everything was great. From food to entertainment was great."
優點： "compliance in the boarding"
缺點： "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Confort for a airbus"
缺點： "The two passengers seats whit me are drugs they laught always impossible to sleep for a flight on the night and the toilets had a lot of paper on the floor try to check the passenger whit the legalisation of the cannabis in Canada and all the fly whit China airlines are good chinease people have good education"
優點： "Movie selection was good."
缺點： "I could not reserve seats via Kayak, through whom the flight was booked. The flight was a code shared flight with Austrian Airlines. I could not reserve seats via Austrian Airlines. Contacted Air Canada and they had a lot of trouble locating my booking/itinerary. When it was eventually found, I was able to reserve seats in advance through Air Canada. It cost a little extra."
缺點： "SFO checkin was very poor. Had to go through 3 different check in agents and 2 terminals. Itinerary showed terminal 3 but the actual check in was at the international and with United! Need to improve on getting this direction communicated better from the start to end."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Flights left at the scheduled time"
缺點： "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
缺點： "Food was hilariously repulsive. Shared photos far and wide on social media."
優點： "The hot dinner was good"
缺點： "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
缺點： "Flight was delayed for 3 and half hours."
優點： "The flight was not booked full so it was a very comfortable trip."
缺點： "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."
優點： "Flight was on time"
缺點： "Didn't serve any free snacks or food."
優點： "Crews attention and ease handling medical travel"
缺點： "Didn't board as I missed the connection."
優點： "it got me to my destination."
缺點： "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Non eventful flight"
缺點： "We departed late"
缺點： "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "air temperature was comfortable, crew members were nice"
缺點： "needed a little snack for kids. delays too long!!!"
缺點： "Gates changes a lot and no announcement is made"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Nothing. NOTHING."
缺點： "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
優點： "Boarding on time"
缺點： "Problems with entertainment"
優點： "On time."
缺點： "Old plane with rock hard seats."
優點： "The crew tried to be nice."
缺點： "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
缺點： "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
優點： "The leg room was fantastic. Cabin temp perfect."
缺點： "Food was okay. but better than cheaper flights. Hard to beat Swiss."
缺點： "didnt like the cabin crew attendants. Only 1 I interacted with gave off the impression of friendly. When they canceled the flight, the information they sent to me was inaccurate and during the rescheduling process people were short with me and it took forever. When inquiring about a refund so I could find a faster flight home, they told me they couldnt confirm the amount I might be refunded, but it would be hardly anything. Therefore, forcing me to be almost a day late getting home."
缺點： "No personal tv on an international flight. The tickets were pretty expensive, I would have expected a personal tv instead of having to use my cell phone- especially with spotty wifi. Chairs weren't very comfortable and the food was so so."
Rude and condescending crew, below average food, passengers treated as toddlers.
Personal resolvió todo mis inquietudes. Personal muy atento y servicial.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "United uses a code share with Avianca for regional flights."
優點： "Crew was great!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Good service"
缺點： "Good and not much leg room"
優點： "United is fine."
缺點： "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
缺點： "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
缺點： "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."
缺點： "Sits not suitable for long distance travel"
優點： "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
缺點： "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
優點： "Plane was on time."
缺點： "Even as I was checking in for the flight, as an economy traveler, I was constantly reminded of all the things I wasn’t entitled to -all boarding was based on how much you’d paid, not where you were sitting. I didn’t expect special treatment, but once you’re at the gate, boarding agents usually treat passengers equally. Not so with United."
優點： "The comfort on board for economy class was great, I didn’t feel like a sardine in a tin can. The configuration of the Boeing 787 was also excellent. The crew was as well also great. Overall we were quite surprised."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Excellent crew members."
缺點： "Warm ac."
優點： "On-time departure, smooth flight to Denver, excellent crew."
缺點： "Tiny, crowded seats, no USB ports on aircraft, no free United Wi-Fi at Cancun Airport."
優點： "Flying on the beauty Dreamlier Boeing 787"
缺點： "Luggage crew too slow in both airports"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Help changes with my seat assignment"
缺點： "Leg room bad.....attendants. not very happy"
優點： "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
缺點： "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
優點： "Food was good"
缺點： "The flight was operated by United. It was a long 10 hour flight. The plane was not very convenient - there was no much leg room, the TV was a tiny one - impossible to watch."
優點： "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
缺點： "Customer service, baggage policy, service at the airport counter, in short everything."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Watching part of a baseball game at the Chicago airport and reading a book."
缺點： "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
優點： "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
缺點： "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
優點： "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
缺點： "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
優點： "Movies on plane"
缺點： "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The crew was great"
缺點： "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
優點： "Pretty much on time"
缺點： "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
缺點： "They oversold the flight and made me check my bag as a result when I told them I needed to remove the fragile object I was carrying they told me I should have thought of that before buying a cheaper ticket and refused to let me remove the object because the flight needed to take off. When my object came back shattered they informed me they don't cover fragile objects and I should have known that when checking my bag."
優點： "On time"
缺點： "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
優點： "Boarding was fast, crew was nice, entertainment was decent, clean cabin"
缺點： "Seats uncomfortable and hard, food was awful mush, saw many uneaten meals and rolls being thrown away"
優點： "Helpful crew when I told them that my right leg was causing me severe pain. I asked them to order a wheel chair for me when the plane landed They did so right away."
缺點： "The DVD player at my seat did not work. I was the last one to leave the plane, with the help of some crew members; but no wheelchair was waiting for me. A staff called but was told that no such an order was received and no one was then available to bring me a wheel chair. Later someone in the Cleaning crew made a couple of calls and finally ,10 to 15 minutes later, a wheelchair arrived."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
缺點： "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
優點： "Everybody help me good information Thanks"
優點： "The overall punctually of the flight was very accurate and i appreciate that very much."
缺點： "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
缺點： "Was late like 7 hours"