每天清潔，並在 華盛頓哥倫比亞特區飛往 台北市的機艙內安裝HEPA高效濾網
優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
缺點： "No additional comment"
優點： "The crews were very kind and helpful."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "The EMIRATES flight was nice. Japan airlines has good leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "I would recommend to everyone JAL"
優點： "Great service."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The flight attendants were amazing, caring and helpful."
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "Very nice airplane with new technology"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "JAL doesn't disappoint!"
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "Great service! Also, the food and beer that came with my flight was awesome."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "cost performance"
缺點： "non-flat seat"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "Food and drinks"
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
優點： "excellent seat space, friendly flight attendants, would fly with JAL again."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點： "Very spacious and comfortable, modern plane"
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
缺點： "Absolutely nothing."
優點： "excellent seat space and excellent in-flight service."
"Great airline with friendly staff, on time departure. Unfortunately their website is really difficult."
優點： "The crew was helpful and meals are delicious."
缺點： "Give free mask."
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
缺點： "Add a low carb meal option"
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
缺點： "See subject line"
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Was a smooth flight, good flight crew. Tasty food too"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "It was OK. Time was the same as Asiana and Korea Air."
缺點： "I don't Japan airport."
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "flight attendants excellent"
優點： "Everything is perfect!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Best leg space, new air crafts, kids gifts"
缺點： "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點： "Very friendly staff, happy to explain and let us try the lemonade drink"
缺點： "would have preferred more asian food options"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
優點： "Wish there was more movies in English"
優點： "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
優點： "Great service and good food"
缺點： "Nothing felt like they were glad to have me onboard."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Crew great as always. Bulkhead seating very good for economy class.Has improved."
優點： "New aircraft"
缺點： "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
缺點： "A comfort kit on a ultra long haul flight goes a long way"
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
優點： "Amazing crew, great seating area and tasty menu."
優點： "SQ always the best service"
優點： "Crew were great. Flight was not full."
缺點： "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
優點： "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
缺點： "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
缺點： "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
缺點： "Cramped seats, no leg room, horrible food, stupid COLD snack!"
優點： "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
缺點： "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
優點： "Food was good"
缺點： "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
優點： "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
缺點： "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "Food, service"
缺點： "Cabin little bit cold"
優點： "The attentiveness of the flight attendants and the new plane."
優點： "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
優點： "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
缺點： "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
優點： "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
缺點： "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
缺點： "The desserts. The bun."
優點： "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
缺點： "baby crying throughout the flight"
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
缺點： "Some staff not courteous which surprised me"
優點： "I like everything about Singapore airline service."
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "Loved the hot towel service"
缺點： "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
缺點： "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
優點： "Crew was good."
缺點： "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
缺點： "The cabin was quite warm"
優點： "friendly staff top Service top Inflight"
缺點： "old aircraft, no usb or power point charging. choice of 5 movies"
優點： "Helpful crew. Full food service!"
優點： "Red wine was good"
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
缺點： "Don't change anything!"
優點： "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
缺點： "Nothing negative to report"
優點： "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
缺點： "Clean bathroom trash more often"
優點： "Consistency of service, efficient"
缺點： "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
優點： "The comfort and food plus drinks."
缺點： "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
缺點： "poor ground and inflight crews hospitality poor food quality poor food variation"
優點： "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
優點： "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
缺點： "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
優點： "Service was good, but then that's expected."
缺點： "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
缺點： "I have no complaint"
優點： "Great food!!"
優點： "Everything else was good"
缺點： "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
優點： "Service was outstanding. The staff was attentive and helpful from start to finish."
缺點： "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
優點： "Extremely polite flight crew"
缺點： "-The food was pretty bad -Not much leg room"
優點： "every thing was ex best flight I have ever went on. I would rec your services to anyone."
優點： "Food. Entertainment"
缺點： "Flight atten"
優點： "Quick boarding and was on time. Crew were attentive and kind"
缺點： "14 hrs is still a long flight and the movie selections were just OK"
優點： "Staff were all good and professional"
缺點： "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
優點： "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
優點： "Respectful crew"
優點： "saet food and cabin crew"
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "crew was efficient. economy seats are roomier than most. food is tasty."
缺點： "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
優點： "Very spacious even for a small flight."
缺點： "The food could have been better."
缺點： "No phone charger."
缺點： "Meal the beef steak taste like beef jerky"
優點： "Staff friendliness, leg room"
缺點： "No sleeping eyepatch"
優點： "After took off 5-6hours later very bad smalls comes from the bathroom."
缺點： "None at alnone"
優點： "All staff were very nice and kind. Best experience!"
缺點： "Changing schedules 4 times! And changing flights on the day of departure.. totally different airlines from asiana to eva.. very last minute notification"
缺點： "Big delay for more than one hour."
優點： "Food and space"
優點： "The food was excellent."
缺點： "The seat back wasn’t comfortable."
優點： "i was broke and hungry so i didn’t get to eat much in the airport. in the plane after serving their meal i asked for a second serving and they were nice enough to give me a second serving of food. that was very nice"
缺點： "what i did not like about asiana was at the check in counter in New York JFK airport. the non asian clerk was pretty strict about overweight baggage. it’s my fault yes for not weighing them ahead of time but the clerk could have been more polite when speaking."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Delicious food."
優點： "The crew were friendly."
缺點： "I felt very cramped. The selection of movies wasn't great"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "The posted schedule and price of ticket"
缺點： "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
缺點： "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
缺點： "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
優點： "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
缺點： "the seats are not comfortable,"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Great flight attendants"
缺點： "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
缺點： "not enough water provided old outdated plane, seats not very comfortable"
優點： "I loved that I had plenty of space to stretch my long legs. Also, there was enough space between the seat in front of me even when they were in reclined position. Nothing was too close in my face."
缺點： "Not applicable"
優點： "the food, the plane ride the shows that were showing on the flight"
優點： "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
缺點： "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
優點： "I like flying Asiana! Clean, they have built in entertainment screens, and friendly staff."
缺點： "The only thing I found confusing was I requested a Hindu vegetarian meal. For some reason, part of my meal had chicken... luckily, had dinner before boarding the plane so wasn't an issue."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "The staff was kind and courteous. The meals were delicious. I appreciated the slippers, pillow and blanket. Boarding was very efficient. My trip was very comfortable, especially the leg room. I enjoyed the entertainment, especially the accupressure demonstrations."
缺點： "I can't think of anything I disliked."
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "No entertainment selection Did not eat the food Service was good No problems"
優點： "Flight is on time. Crew were great and love that they offer free tour when you have long lay over."
優點： "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
缺點： "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
優點： "I like how they gave us an empty seat in the middle."
缺點： "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
缺點： "Wheelchair was not provided as requested, from Seoul to Manila. I requested wheelchair for my parents from Chicago airport and it was provided for both. Then from Seoul, it was only given to my father, so my mother has to walk far, they have to go to the gate separately. They didn't allow my mother to stay with my father. They could have at least make my mother walk with my father in a wheelchair. They didn't provide the wheelchair and made her walk far is very disappointing"
優點： "as above"
缺點： "I wad so confused. I wonder Why your call centers registered in korea, china and u.s in lost service always? Instead of me, a hotel manager talked with call center after so many trying. But just told her it was my fault and you cut the call. I think your customer service team helped me more proper and instantly. But I was so sorry because your team just tell me to cancel and to rereserv again. Of course It was one of the solution I agree. If I buy the other ticket. I can get a boarding pass with my name is on it with rightly wrritten. Beyond reponsibility, please think about my side in china. I hope you check about my comment and to think about your attitude. To consider your side, Just send you message individually. Thanks"
優點： "Good service Easy to board Flight attendant awesome"
缺點： "The seat needs more space and comfort for long flight. A321 is too small for long flight."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "Everything was on time and the food and service was good."
優點： "The whole service went smoothly without rushing."
缺點： "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
優點： "The entertainment system has huge offerings."
缺點： "The food could be better."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "the flight itself was fine. the crew is professional"
缺點： "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
優點： "All gud"
缺點： "Extra things like toothpaste etc must have been provided to all"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "very friendly staff"
缺點： "seats could be more comfortable for long flights, better food choice"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
缺點： "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
優點： "On time food"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Leg room, food, airline staff"
缺點： "Too hot in the plane"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
缺點： "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."
優點： "The Stewardesses were polite"
優點： "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
缺點： "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."
優點： "The flight attendants were professional and attentive."
優點： "Superb crew and excellent service."
優點： "The crew was friendly and the flight was comfortable. There were two service representatives to take me on the golf cart from my gate in Terminal 1 when I landed to the bus departing from Terminal 2 to Terminal 4 where my connection was. It was unexpected, but saved a lot of stress based on the distance I had to travel within the airport to make the connecting flight."
缺點： "They recently moved the Cathay Pacific flights to the new Terminal 4 in Changi in Singapore. The connecting distance was significant to get from the Terminal 1 gate to the bus leaving from Terminal 2 to get to Terminal 4. Changi is usually VERY efficient, but this was a real inconvenience to not have direct transport from T1 to T4. Also, the lines for Cathay are not properly sorted by First/Business and all status frequent flyers. There were no ropes or anything organizing the queue, so there were well over 150 people lined up for the priority boarding with no clear queue. At that point, there is no priority. Time to get better organized."
缺點： "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Plane was clean"
缺點： "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Everything! Very organized!"
優點： "CREW AND PLANE"
缺點： "Hindi selection of movies was not good"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
每天清潔，並在 華盛頓哥倫比亞特區飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 華盛頓哥倫比亞特區飛往 台北市的機上會提供口罩
從 華盛頓哥倫比亞特區飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 華盛頓哥倫比亞特區飛往 台北市的彈性機票