優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
優點： "JAL operates with incredible efficiency."
優點： "Good service"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crews were very kind and helpful."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "Super cheap. Came with an in flight meal. Kind staff. Great service."
優點： "Best customer service"
缺點： "We had to wait until check in to sit together."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Food & entertainment"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The airplane and all crevices"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Everything, from booking till landing"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
優點： "Short flight."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
缺點： "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "The food is always great!"
缺點： "They should bring out snack more often."
優點： "The seat is good"
缺點： "The price low a little more is better"
優點： "Nice flight attendants."
缺點： "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
缺點： "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "In flight entertainment was quite good"
缺點： "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
優點： "Easy and quick boarding"
缺點： "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
優點： "Innovative seating arrangements in business. Service was good."
缺點： "Comfort of seats and laying position are ok, a bit hard for 15 hours."
缺點： "The staff very accomadating and helpful"
優點： "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
缺點： "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
優點： "Cathay Pacífic always high standard"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "It was a 14 hour flight and my head phone jack didn't work"
優點： "Entertainment was OK, but no wi fi offered."
缺點： "I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT"
優點： "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
缺點： "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
缺點： "Delay flight and slow boarding and leaving plane."
優點： "Lots of room, excellent service, decent food. Boarding was uneventful as was the flight itself. We were late taking off, but made up time and landed on time. Only had 1 hour 25 minute layover so was a bit concerned."
缺點： "Cathay Pacific doesn't do a beverage service before serving dinner. I find it odd to get served a cocktail after the first course is served."
優點： "Crew was nice to direct you to where your seat is. Food was good."
缺點： "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "早餐是粥 很棒"
優點： "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
缺點： "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
缺點： "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
優點： "Average flight. Nothing special. Pleasant flight crew."
缺點： "Baggage was delayed."
優點： "Food and flight attendants"
優點： "Great airline, punctual, attentive"
優點： "We arrived late again."
優點： "The crew and pilots are always polite and professional."
缺點： "We were an hour late out of Chicago giving me only 60 mins to catch my flight to Manila...."
優點： "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
缺點： "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
優點： "A very enjoyable flight experience, everything was very smooth."
優點： "On time Nice crew Good service"
優點： "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
缺點： "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
優點： "Able to sleep. Arrived safely."
缺點： "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
優點： "Everyone is kind!"
優點： "Great service"
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
優點： "Movie selection was fantastic!"
缺點： "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
"The flight was delayed for five hours due to airplane issues."
"So much fun to be delayed 3.5 hours so you land at 12:12 a.m. CT and then discover there are planes stacked on the tarmac but no open gates. We’ve been sitting in a hot plane for 1:20 and have no estimate when we’ll get a gate. This was poor gate management by American Airlines and DFW. Every AA flight I am on of late has been problematic at best."
缺點： "Old planes, disinterested crew, full flight"
缺點： "Beverages fir 1st class"
缺點： "30 min to de-ice an E170? Why?"
優點： "Seats felt thin"
缺點： "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
優點： "Tim was great!"
缺點： "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
優點： "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
優點： "The staff was fantastic. Very helpful."
缺點： "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."
缺點： "Get the plane to terminal bridge and not buss the passengers to and from to plane."
缺點： "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
優點： "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
缺點： "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
優點： "Take offs equaled lands"
缺點： "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
優點： "The gate agent in Columbus was in a wonderful mood."
優點： "short flight"
優點： "Biscuits are awesome"
缺點： "WiFi is a little confusing. App didn’t work."
優點： "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
缺點： "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
優點： "The seats were quite comfortable."
缺點： "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."
優點： "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
缺點： "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
優點： "Excellent service gate to gate."
優點： "Nice crew"
缺點： "Delayed and didn't try to speed up the delay"
優點： "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
缺點： "Flight from Columbus was delayed due to crew member family emergency. AA said I would miss my connection in Charlotte. The only alternate connection was too late to complete the trip. I nearly canceled the trip. I reboarded and made my connection with 10 minutes to spare. Also, my destination (Greenville) was only 90 miles from Charlotte, the connecting airport (unbeknownst to me). AA should have offered the option of driving to my destination."
缺點： "Delayed by 90 minutes."
缺點： "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
優點： "Fast and friendly"
缺點： "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
缺點： "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
缺點： "Could have been given more snacks for 3 hr flight"
缺點： "Not enough leg room for tall people unless you pay extra."
缺點： "It was delayed."
優點： "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
缺點： "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
缺點： "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
優點： "It was okay"
缺點： "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
缺點： "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
缺點： "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
缺點： "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
缺點： "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"
缺點： "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
優點： "Flight crew was awesome! Very accommodating"
缺點： "All was good, flight attendants were exceptional"
缺點： "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."
優點： "The crew, as always"
缺點： "Being sectioned off from 1st class"
優點： "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
缺點： "Boarding. See above."
優點： "As usual the plane was clean and everybody involved with American was very friendly."
缺點： "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"
"No food in this flight, should have n/a option"
優點： "The staff was helpful"
缺點： "Better food"
缺點： "Got to airport, no gate assigned. Waiting in line for 37 mins. To have the gate staff walk away and help other customers. Than got a gate with notice of a 2 hour delay. Got to gate and got another notice with another delay. Our 8:45p flight left at 12:40am. Plus had another gate change."
優點： "Everything was good."
缺點： "All was good."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Despite a technical problem they got us to Newark on time."
缺點： "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
缺點： "Sits not suitable for long distance travel"
優點： "The Lufthansa crew was very friendly on all legs and provided excellent service. The good was actually good."
缺點： "The seat could have been more comfortable for a long trip but still better than your typical American airlines."
優點： "The crew was awesome!"
缺點： "The flight from Columbus to Chicago was originally suppose to leave at 6pm we had a 3 hour delay and did not leave until 9pm. This delay caused anxiety because there was a connecting flight ahead and we were afraid we would miss it."
缺點： "Sat in the very back row. Seemingly had less space than any other row and got hit by every person walking to the bathroom. I know united can’t control how often ppl go to the bathroom but this was a rough flight with constantly having ppl out of their seats. Crew was great!"
優點： "Great airline crew and staff. Departed on time and arrived early."
缺點： "My other 3 flights on United were on a larger airplane with plenty of legroom. This one was very cramped. I was stuck in a middle seat and essentially pinned there for 2 hours."
優點： "fast take off and good service."
優點： "Less than an hour in the air- commuter shuttle"
優點： "Excellent crew."
缺點： "Air traffic control delay."
優點： "I liked the organized boarding and unboarding."
缺點： "There is nothing about my flight that I didn't like."
優點： "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
缺點： "Seats are too narrow."
優點： "From Washington to Albania everything was great."
缺點： "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Our originally scheduled flight out of CMH was cancelled within minutes of getting through security. We were told to wait for another flight-which was scheduled to depart 3 hours EARLIER, but had yet to depart. 3 hours later THAT flight cancelled, and we were rebooked for a flight the following day. So we were out our first night's accommodations as well as transportation to/from the airport that day. The next day we boarded our scheduled flight, sat on the tarmac for awhile, then went back to the gate and de-planed for some unknown reason. We were then re-booked on a different airline. THAT flight was then delayed, which would have caused us to miss our connection to EDI. The ticket agent worked for an hour to find us a flight to EDI that wasn't going through Newark (delays from hell) or Chicago (weather from hell). She finally put us on a flight with an all-too-brief layover in Amsterdam after a connection in Detriot. At this point we have boarding passes coming out our arses, It's 5pm and I haven't eaten since 9am, and we're STILL not out of our departure city. Our projected arrival time was going to cost us ANOTHER night's accommodation, as well as cause us to miss previously paid for engagements. 2 more delays allowed us to finally land in our destination about 40 hours after our original itinerary, with no apology or effort to amend the situation in any way."
缺點： "service, custumer attn comunication"
缺點： "It was also cancelled on my return flight with no prior notice ! Never again"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They were cancell my fly let me sleep in airport never fly to united"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Food and crew."
優點： "So I made and didn't get assaulted. So I guess it went well."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "It was comfortable"
缺點： "lots of turbulence but that happens"
優點： "Got there on time."
缺點： "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
缺點： "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
缺點： "Delays no good..."
缺點： "Surprised at just water and juice as beverage options."
缺點： "They turned the flight around, getting us home hours later than what was supposed to be"
優點： "We ended up with the exit row seats - awesome, especially for my 6'6" husband."
缺點： "We each had one bag- a backpack for him and an incredibly small roll bag for me. We were told we absolutely had to check the roll bag as space was limited. There were 3 off duty flight attendants sitting next to me and each had 2 large bags. Multiple other people had multiple oversized bags they were allowed to carry on. This infuriates me. I brought one bag, and a smaller than regulation one at that and I had to check it because other people were allowed to bring multiple bags. If you know a flight will be a tight squeeZe, limit people to one bag each."
優點： "Crew and they kept you well feed"
缺點： "I just could not get comfortable"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Rude attendants."
缺點： "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
缺點： "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
優點： "attendant was very helpful and friendly"
缺點： "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
優點： "Good price and good flight."
缺點： "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
缺點： "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
缺點： "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
缺點： "Additional fees for extra space were 1/3 the cost of my flight"
優點： "Quick flight"
缺點： "No videos to watch; had to supply own due to short flight."
缺點： "It was late boarding and landing. Our bags were sitting in the rain."